Heritage Honda Bel Air

2019 Honda Odyssey EX-L I worked with Nicole. I traded in my civic type-r for a odyssey. I couldn’t have had a better experience. very happy with my new purchase! I worked with Nicole. I traded in my civic type-r for a odyssey. I couldn’t have had a better experience. very happy with my new purchase! More

Major preventive maintenance done I was concerned about having my 100,000 mile periodic service done correctly. This includes timing belt, alignment brakes and fluids changed. I have I was concerned about having my 100,000 mile periodic service done correctly. This includes timing belt, alignment brakes and fluids changed. I have always done my own auto maintenance in the past, but age and multiple surgeries have caught up to me. I have done timing belt changes before, just takes patience, adherence to the service manual and concentration. To ensure the jobs were done correctly, I decided that the dealership would be the best place. Talking to the service advisor gave me confidence in the shop. I will be paying attention to the items done to validate my decision. More

Great Experience Jim was great. He took his time in explaining the issues my car was having and did his best to try and help me save money...both now and for my futur Jim was great. He took his time in explaining the issues my car was having and did his best to try and help me save money...both now and for my future car maintenance needs. More

Courteous Very friendly, professional, and listened to my concerns and took this into account while providing service., took into account my budget and did not Very friendly, professional, and listened to my concerns and took this into account while providing service., took into account my budget and did not push to complete unnecessary work. More

Not Happy! Had a horrible experience when my 2019 Honda CRV had a stalling problem 3 different times same issues with in the first 3 months of ownership and not Had a horrible experience when my 2019 Honda CRV had a stalling problem 3 different times same issues with in the first 3 months of ownership and not even 3,000 miles on the car. First time they said Honda doesn't cover rental cars for this so I ended having to use my secondary car in which it's not meant for this it's a show car. Second time the stalling problem happened the service department didn't have any free loaner cars, so I ended having to pay out of pocket ($170) for a rental car in which this was ridiculous with such a new car. Then Stalling happened again a third time where they didn't have any free loaner cars again I had to go get a rental car ($67 that time). I ended up trading the CRV in because I didn't fell confidence in a car that would stall out at any time including it did going 60 mph on the highway, regardless of the cause of this problem no new car should let you down this bad especially a brand new Honda and I should be repaid my rental car expense for the major inconvenience this had given me. Thankfully I'm out of that car and in a 2019 Mazda CX-3 that I purchased from there sister dealership in which they did an excellent job getting a great deal with what I had. More

Service went above and beyond. Even though I thought the missing screw and fastener from side wheel and heat shield during my vehicle service, was not at fault. They still replace i Even though I thought the missing screw and fastener from side wheel and heat shield during my vehicle service, was not at fault. They still replace it free of charge, also remove the debri inside the heat shield. Thank you again. More

Friendly, thorough and quick service Took my Honda Pilot in for service and Scott Cheuvront was my Service Advisor. He is always friendly and takes his time to go over everything with you Took my Honda Pilot in for service and Scott Cheuvront was my Service Advisor. He is always friendly and takes his time to go over everything with you to make sure you understand. Highly recommend him as an advisor. I will be requesting my future appointments with him. A+++. You know it's a good dealership when every time you go you see the same people to help you. More

100,000 mile check up Nick Sloan is the gentleman who regularly takes care of my CRV! He is very knowledgeable as to what my CRV needs!! He is also the only one who realize Nick Sloan is the gentleman who regularly takes care of my CRV! He is very knowledgeable as to what my CRV needs!! He is also the only one who realized I was a Veteran and gahas given me a Veteran's discount since!! For this I am very thankful!! He should be commended on his work ethic, professionalism & personality. This is the only vehichle that I have ever owned that I have taken to any dealership as I used to do my own repairs I am extremely happy with your work!! More