Heritage Honda Bel Air

Keen is great! Keen, was very thorough and catered to my needs as a service customer. He spent time explaining what the techs found and what could be worked on. Keen, was very thorough and catered to my needs as a service customer. He spent time explaining what the techs found and what could be worked on. More

Honda CR-V I am so pleased with my new Honda CR-V. What a wonderful car. Also an amazing experience with Nicole. She went above and beyond to help me while s I am so pleased with my new Honda CR-V. What a wonderful car. Also an amazing experience with Nicole. She went above and beyond to help me while she was even busy with other customers. More

GREAT Fast personal customer service, only took 1 hour and estimated time was 2 hours to complete safety recall for replacement of drive side air bag Fast personal customer service, only took 1 hour and estimated time was 2 hours to complete safety recall for replacement of drive side air bag More

Alternator Replacement I was heading north on I-95 on the Saturday of Memorial Day weekend, when the battery warning light illuminated on my 2008 CR-Vs instrument panel. I c I was heading north on I-95 on the Saturday of Memorial Day weekend, when the battery warning light illuminated on my 2008 CR-Vs instrument panel. I called the Heritage Honda Bel Air service department and they said to bring it in and they would look at it. I arrived at 12:30pm, and by 4:30pm the problem had been diagnosed and repaired, and I was back on the road for the weekend. Jim McHugh was fantastic, keeping me up to date on my options, so I could continue my vacation travel that afternoon. More

Old Car Dealership was upfront with the issues pertaining to my car Called in a timely manner and I had my car back the same day much appreciated Dealership was upfront with the issues pertaining to my car Called in a timely manner and I had my car back the same day much appreciated More

Excellent Service Have been buying and servicing my cars at this Honda location for 14 years. Recently had two recurring car problems diagnosed and repaired. Service Have been buying and servicing my cars at this Honda location for 14 years. Recently had two recurring car problems diagnosed and repaired. Service center is very professionally run and Christina and Jim always make me feel like a valued customer. More

not what I expected Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, but he mixed up our paperwork and it took HOURS on the phone with our insurance company to fix an error that should have been double checked before we left the lot. It was a major hassle. It seemed to me like once Michael got the sale he was done with trying to accommodate the needs of his customer. I wish him the best of luck. We are Honda fans but we will not purchase a car from him again in the future. More

Service was good and done on time Was helpful and friendly. Car was done on time and the price was what they said it would be. Will be a customer for life Was helpful and friendly. Car was done on time and the price was what they said it would be. Will be a customer for life More

Terrible Service Manager Does not know how to treat people needs to learn respect for customers and is not a man of his word!!! Talks to you like you are dumb and ignorant! Does not know how to treat people needs to learn respect for customers and is not a man of his word!!! Talks to you like you are dumb and ignorant! More

Great experience Just got an oil change but they had the best service. I would go there over any place. I couldn’t thank them enough. I left there with a smile. Just got an oil change but they had the best service. I would go there over any place. I couldn’t thank them enough. I left there with a smile. More