Heritage Honda Bel Air

Very helpful and friendly Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for an hour. More

Not professional Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where othe Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where other than a bad review! Just saying.... Be nice Michael. More

Easy and straightforward All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I k All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I know I left there in a much better mood than when I had arrived. More

Service Experience The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my ex The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my expectations. More

They help used car salesmen live up to their reputation!!! I went there pre approved for a loan and made it very clear to the salesman and manager that I was going through my bank. When we get to the time to s I went there pre approved for a loan and made it very clear to the salesman and manager that I was going through my bank. When we get to the time to sign all the paperwork, they had all the paperwork drawn up for "their" bank. Then only after we take delivery of the vehicle, they hand us 1 key pad. They claim that is all they had??? REALLY, this is a dealership. So my wife went back to the service department a few days later to have them cut another key/pad. They charge her almost 300 dollars for what should have been given to us in the first place. Poor customer service, will not purchase anymore vehicles from them. More

Awesome customer service rep Dealership has changed a lot since purchase of my Honda Pilot in 2015. CSR was top notch; Very courteous, knowledgeable and respectful individual.that Dealership has changed a lot since purchase of my Honda Pilot in 2015. CSR was top notch; Very courteous, knowledgeable and respectful individual.that oversaw my air bag replacement. More

Service for my CR/V Nick Sloan was courteous and helpful. The whole experience was pleasant and painless. The waiting area was clean and who would not be happy about the Nick Sloan was courteous and helpful. The whole experience was pleasant and painless. The waiting area was clean and who would not be happy about the free coffee? More

Nice Experience They did a great job...keep me updated...can wait for the service center to open so I can receive all the benefits Great Dealership They did a great job...keep me updated...can wait for the service center to open so I can receive all the benefits Great Dealership More

Excellent and fast I believe his name was Keenan, definitely started with a K. He was friendly and made the drop off and pick up for my vehicles recall simple. He was al I believe his name was Keenan, definitely started with a K. He was friendly and made the drop off and pick up for my vehicles recall simple. He was also pleasant to talk to! More

The service advisor smiled in my face while lying to me. Service advisor said that I had a issue that would need to be addressed within the next 6 months. Didn't have any problems with my vehicle until afte Service advisor said that I had a issue that would need to be addressed within the next 6 months. Didn't have any problems with my vehicle until after work was done on it. This issue is now immediate and Advisor lied to me saying he said my issue was immediate! I was given a estimate for repairs now close to 4k. Escalated my concern to Service Manager who offered a " discount" down to 2.7k. WOW! More