Heritage Honda Bel Air

Efficient and courteous. Work to be done was concisely described. Work was done on time with no follow-up necessary. Cost was as stated when the car was dropped off. Work to be done was concisely described. Work was done on time with no follow-up necessary. Cost was as stated when the car was dropped off. More

Takes care of issues I purchased a used car last month, and had some significant, but not initially obvious, issues about the car within a week. Aside from the Sales Mana I purchased a used car last month, and had some significant, but not initially obvious, issues about the car within a week. Aside from the Sales Manager, everyone was very helpful, and they did what was needed to get the car to 100% down to the smallest details. Lesson learned: Check the electronics before you buy, and go straight to the GM if you have a issue. More

Satisfied The appointment process was easy. The service rep was courteous. All work was explained. The waiting room was clean. The work was performed wit The appointment process was easy. The service rep was courteous. All work was explained. The waiting room was clean. The work was performed within the estimated amount of time explained. More

Interim service check My passenger side daytime running lamp had gone out and I needed an oil change and they got me in quickly, explained the repair and I was out in less My passenger side daytime running lamp had gone out and I needed an oil change and they got me in quickly, explained the repair and I was out in less time than originally expected. I would recommend Heritage and the customer service team to others More

Overall good experience I took my car in for transmission repair. The staff was courteous, and the mechanics fixed the vehicle at a reasonable price. I would go here again I took my car in for transmission repair. The staff was courteous, and the mechanics fixed the vehicle at a reasonable price. I would go here again without hesitation. More

Service Great service and timely promise delivery of completed work. The employees were very helpful and answered all my questions. Very professional in respo Great service and timely promise delivery of completed work. The employees were very helpful and answered all my questions. Very professional in responses. Scott was very kind. More

Service at Heritage The service department at Heritage was wonderful. All of my questions were answered. I was informed of the details of my service, provided with an e The service department at Heritage was wonderful. All of my questions were answered. I was informed of the details of my service, provided with an estimate of the costs and given a time that it would be completed. I was extremely satisfied with this service. More

Horrible experience horrible customer service We bought a used vechile from this dealer and after doing all the paperwork we were promised they would stand by there vechile. They rushed the detail We bought a used vechile from this dealer and after doing all the paperwork we were promised they would stand by there vechile. They rushed the detailing on the vechile we purchased and it was not done correctly. The next day we took it back and again in one hour it was still not done correctly. The side of the bumper was missing clips and max refused to even look at it and said he wouldn’t put the clips in because it wasn’t part of the vechile price. He was very sarcastic and showed no sense of customer service. More

Fraudulent service practices Bought a new CR-V in 2016. Sales transaction went fine. I try and stay with the dealer for service, but after many mistakes by the service department, Bought a new CR-V in 2016. Sales transaction went fine. I try and stay with the dealer for service, but after many mistakes by the service department, and catching them in fraudulent practices, I decided it was time to stop going to Bel Air Honda. The service department was charging for services, however, they are not being performed. Furthermore, I am now seeing it just wasn't a one time thing. I have been using a more reputable service center and it was time for a transmission fluid flush. It was supposed to be completed by Bel Air Honda, but my current mechanic saved the old fluid and explained to me it was the original factory fluid. I hope my transmission is not ruined. Save the money and trouble and find a real service center to perform the work honestly. This place is nothing but mistakes and fraudulent practices. Horrible, horrible experience. The service manager was nothing but excuses as well. No customer service at all. It's all about money! More

Never again! I have to say it is the worst! I went for quick oil change. The first day they said would be 1.5hrs but recommended I come back early in the morning. I have to say it is the worst! I went for quick oil change. The first day they said would be 1.5hrs but recommended I come back early in the morning. So I did, was told 45min to hour. I was like perfect, that’s what the other guy said. Almost 2 hours later I was done!!!!! I was furious! I kept asking because I had an appointment to be at and was told not much longer. I could see my keys sitting on the guys desk prob for 15 min before I was checked out. Absolutely ridiculous! Not to mention the new waiting room is in a room with no windows and you feel like you are in some hospital waiting room. I told them before I left the place needed to get it together. You would have thought they would have sent a manager to see how they could improve... but nope! They didn’t care. More