Heritage Honda Bel Air

Excellent experience with the Service Dept My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My c My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My car was even ready a little ahead of time! Thanks. More

Great custermer service ! Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Thank you for your great customer service. More

where's my phone call Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile servi Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile service with an oil change. Not sure what 10K service was to be done as the website does not specify. The only service that was completed was the oil change along with the fluid top off. We dropped our car off the night before. The service tech that did the intake asked for a phone # to call when the service was completed and what time did we want to be called. We gave our cellphone # and said we wanted to be notified as soon as the work was completed as we had plans for the day. The tech said 'how about 10am' as our service appointment was for 9AM. We said sure. We decided to go to the dealership and wait for the car. We arrived to find the car outside the service area. The car was finished at 8am that morning (as noted on the service paperwork). What happened to the phone call when finished? We thought maybe the service area called the home phone # but no - no message at home either. More

New Purchase of Honda CRV Rick was excellence when it came to helping my husband and I find the perfect crossover for a reasonable price with all the bells and whistles we want Rick was excellence when it came to helping my husband and I find the perfect crossover for a reasonable price with all the bells and whistles we wanted! The whole team was very friendly and inviting without being overbearing and a typical "sales" pitches. We will definitely use Rick Tassone again when purchasing our next car! Thanks Rick!! More

Fantastic Car Buying Experience Our car buying experience started with the internet. We provided bid specs to about eight dealerships for the vehicle we desired to purchase. Four dea Our car buying experience started with the internet. We provided bid specs to about eight dealerships for the vehicle we desired to purchase. Four dealerships provided bids, and we selected Bel Air Honda based on their bid and guarantee that they would stand by the price. We were greeted by our salesman Dennis and within one hour the paperwork was complete, and within a few minutes our 2015 Honda Pilot Touring Edition 4x4 was full of gas, hard tagged, spotless, and ready to go. This was the easiest and most stress-free car buying experience I have had in 35 years. We will be bringing my Mother over to Bel Air Honda for a vehicle in the next 30 days. I would highly recommend for anyone contemplating a Honda purchase to put Bel Air at the top of your list. More

Great experience with the big 105k service This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like th This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like the 105k, I was especially grateful for his good help. I will definitely return to Bel Air and recommend it to others. More

Long distance buy I live in Texas and had to purchase a car for my son who lives in Baltimore. I called Bel air Honda and was lucky enough to speak to Rick Tassone on I live in Texas and had to purchase a car for my son who lives in Baltimore. I called Bel air Honda and was lucky enough to speak to Rick Tassone one of the sales associates and explained my situation . He assured me evrything could be done via the phone and after a couple of phone calls and a Fed-X package later my son picked up his new 2015 Honda Civic on Friday!!! One of the most pleasurable car buying experiance ever!!! Great job Rick!!!! and Thank you!! More

Vehicle purchase Fantastic customer service as always! Shame on me attempted another dealership, but quickly went back to BEl air Honda. Overall Purchase time was less Fantastic customer service as always! Shame on me attempted another dealership, but quickly went back to BEl air Honda. Overall Purchase time was less than 3 hours. The other Honda dealership had me there for 5 hours just to try to talk me into a lease. I subsequently walked out, called Peter, told him what I want and where I needed to be. POOF-DONE! Fantastic, a NO HASSLE purchase again! More

Car Purchase I really enjoyed working with Chris. He was professional and an honest person. I didn't feel pressured to purchase my vehicle and he answered all my I really enjoyed working with Chris. He was professional and an honest person. I didn't feel pressured to purchase my vehicle and he answered all my questions that i had. I would buy another car from Chris again. More

Great Service on Recall Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short a Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short as possible. Sure enough my van was done in an hour and a half. He even gave me a discount on the oil change I added to the list. More