Heritage Honda Bel Air

Car Purchase I really enjoyed working with Chris. He was professional and an honest person. I didn't feel pressured to purchase my vehicle and he answered all my I really enjoyed working with Chris. He was professional and an honest person. I didn't feel pressured to purchase my vehicle and he answered all my questions that i had. I would buy another car from Chris again. More

Long distance buy I live in Texas and had to purchase a car for my son who lives in Baltimore. I called Bel air Honda and was lucky enough to speak to Rick Tassone on I live in Texas and had to purchase a car for my son who lives in Baltimore. I called Bel air Honda and was lucky enough to speak to Rick Tassone one of the sales associates and explained my situation . He assured me evrything could be done via the phone and after a couple of phone calls and a Fed-X package later my son picked up his new 2015 Honda Civic on Friday!!! One of the most pleasurable car buying experiance ever!!! Great job Rick!!!! and Thank you!! More

Great Service on Recall Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short a Went in for a recall notice, was told it could take 2-3hrs. I was prepared to wait. Andres said he would do his best to make the wait time as short as possible. Sure enough my van was done in an hour and a half. He even gave me a discount on the oil change I added to the list. More

Excellent Customer Service I had never been to Bel Air Honda, in fact I didn't know that it existed until I drove past it. As I was in the market for leasing a car, as a first I had never been to Bel Air Honda, in fact I didn't know that it existed until I drove past it. As I was in the market for leasing a car, as a first time leaser, I figured I would stop in and see what they had to offer. I was greeted at the door by Chris Schroeder, a sales and leasing consultant. Within approximately three hours, I had traded in my old Accord (for which I was given a very generous trade-in value) and I was driving home in my newly leased 2015 Accord. Chris was extremely knowledgeable and took the time to review with me, every feature of the Accord. As a first time leaser, he was extremely patient as I considered the different pricing options and lease terms. After my purchase, he has continued to be available to me for any questions that I have. As a consumer who is not a stranger to experiencing poor customer service, Chris was a breath of fresh air. Hondas are wonderful cars and there are many dealers to choose from. When all else is equal, for me, the most important aspect of making a purchase is the customer service that I receive. If this resonates with you, and you are in the market for a new car, then you need to head to Bel Air Honda and ask to speak with Chris Schroeder; you will not be disappointed. More

Service JR was terrific. Service was superb. Notifications were timely. Thanks for providing me a ride home as well as picking me up when my car was ready JR was terrific. Service was superb. Notifications were timely. Thanks for providing me a ride home as well as picking me up when my car was ready. More

service We have been going to Bel Air Honda ever since we moved to Maryland last year. Andres in the service department has been amazing- he always works aro We have been going to Bel Air Honda ever since we moved to Maryland last year. Andres in the service department has been amazing- he always works around my schedule and has my odyessy done as quickly as possible. He is a true pleasure to work with - honestly he is the reason we continue to go to the dealership versus another mechanic. More

Thank you!!! During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtes During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtesy and very professional. I deal with Richard lee Frank. He is very nice and made my visit so pleasant as well. The lady named started with T , she is very nice and drive my car through car wash. Awesome crew in bel air honda!!! Keep up the good work!! More

Oil Change I had an appointment for my first oil change and came in about 15 minutes early for it. Everyone was very friendly. I appreciate they have a toy roo I had an appointment for my first oil change and came in about 15 minutes early for it. Everyone was very friendly. I appreciate they have a toy room so my 3 year old was occupied. The reason my overall experience was only average is because my car wasn't ready for an hour and a half. All I had done was an oil change and a tire rotation. Thankfully my child was in a good mood or else I would have been a lot less patient. I appreciate that the first oil change is free but I had also been led to believe that it also included an exterior cleaning and the car was not washed. Since we had been there for a very long time already, I did not raise the issue. More

2013 Hyundai Sonata I absolutely love my new "Moonlight Sonata" as I refer to it!!! Thanks to Mike Logsdon, Mike Dowdy and Rick George, for all their work in pairing me I absolutely love my new "Moonlight Sonata" as I refer to it!!! Thanks to Mike Logsdon, Mike Dowdy and Rick George, for all their work in pairing me with the perfect car! Their professionalism, friendliness and their ability to make me feel comfortable in this stressful event of purchasing a new car (for me at least) was far above superb. I truly appreciate the care they gave me and I, for sure, will be coming back for the small things like car washes and the bigger things like monthly maintenance.so that I can be confident in the performance of my vehicle! A Great Big Thank You to Mike Logsdon!!!!!!! Your professionalism is inspring. A Huge Thank you to Mike Dowdy - your tenacity is like none other and an Enormous Thank You to Rick George for the "gift". More

Service for new vehicle purchased I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, e I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, etc. The salesman told me to bring the car in. The lights were lit when I checked in, the woman who checked me in saw the lights. After about a hour wait a man came out and said when they looked at the car the lights were not lit, no one and they had no idea what caused it. I went on line and found posts that other people had trouble with this. I paid cash for a new car, I would like to know if it has a defect. I did not take down the name of the employee Anita S. Clifford tax1142@comcast.net More