Heritage Honda Bel Air

Great experience I was able to schedule an appointment for our service and they were prompt. I like that they did not recommend unnecessary work. I bought my car els I was able to schedule an appointment for our service and they were prompt. I like that they did not recommend unnecessary work. I bought my car elsewhere but bring it to this location for service. I would consider buying my car here in the future. More

Enjoyed the process! My first time to work with Richard Frank. Very satisfied with the entire process of having my vehicle serviced with his help. He was prompt in contact My first time to work with Richard Frank. Very satisfied with the entire process of having my vehicle serviced with his help. He was prompt in contacting me about the status of the service and very informative in responding to my inquiries. Thanks a lot! More

Service excellence! Went to Bel Air Honda to have my navigation system serviced, it was replaced under warranty. I couldn't be more satisfied! The whole process was very Went to Bel Air Honda to have my navigation system serviced, it was replaced under warranty. I couldn't be more satisfied! The whole process was very relaxing. I was treated with the utmost kindness and respect. My car was well taken care of! I would definitely recommend Bel Air Honda for any need you have, JR is kind, professional, and on top of the game! More

Raves for Rick I was hesitant about the expense of a new vehicle but Rick worked with me to find a deal I couldn't refuse and listened attentively to my antecdotes t I was hesitant about the expense of a new vehicle but Rick worked with me to find a deal I couldn't refuse and listened attentively to my antecdotes through the process. Happy with the deal, the CRV and my sales reps. More

Great service!!! Since moving to Bel Air a year ago we have taken our Honda to Bel Air Honda many times for repairs and maintenance. Service is always great and timely Since moving to Bel Air a year ago we have taken our Honda to Bel Air Honda many times for repairs and maintenance. Service is always great and timely! We have dealt with J.R. Hamilton the majority of our appts and appreciate his friendliness and genuinely caring demeanor. I highly recommend this dealer if you have a Honda and live in the area. Aloha!! More

It was a pleasure! It was a pleasure to visit the Honda service department this week. Richard Frank is always friendly, quick, informative and a pleasure to do business It was a pleasure to visit the Honda service department this week. Richard Frank is always friendly, quick, informative and a pleasure to do business with. Thanks, and see you next time. Sandy More

Continued Satisfaction My 2014 CRV is our third vehicle bought from Max at BelAir Honda. Max is an excellent salesman and person. He takes care of his customers. We bou My 2014 CRV is our third vehicle bought from Max at BelAir Honda. Max is an excellent salesman and person. He takes care of his customers. We bought my CRV back in July. Max was not happy with the way it was prepped for delivery to us. He wanted me to come back and they would take care of it, but I haven't had a chance. So when I brought it in for its oil change, etc. on 1/12/15, I asked if they could clean it then. Max said he would take care of it and did. I have and will continue to recommend Max and Bel Air Honda to my friends and family. More

Will continue to return to Bel Air Honda Recently traded in my 2013 Honda Odyssey for a 2015 Honda Pilot. We purchased the Odyssey from Bel Air Honda and had 2 years experience with the serv Recently traded in my 2013 Honda Odyssey for a 2015 Honda Pilot. We purchased the Odyssey from Bel Air Honda and had 2 years experience with the service department on a 2001 Honda Odyssey we had prior to that. We were so pleased with customer service in all departments, that we couldn't get ourselves to look at other dealers. We were helped by Mike R for both purchases - and we couldn't be happier. Mike is very easy to work with and very personable. When we bough the 2013 Odyssey - our one complaint was how long it took to get through finance. We were both a little leery to see it was the same gentleman handling finance when we purchased the 2015 Pilot. I am happy to say however that the process, while still long, went much more smoothly this time. This was our first time trading in a vehicle that still had a lien out on it - and they made the process simple for us. I am very happy with the sales department, finance, service department and the management at Bel Air Honda. Happy to return and will continue to recommend. More

Warranty Repairs -- dealership was eager to do nothing I scheduled an appointment with the dealership to do warranty-based repairs on a 2013 Honda Odyssey which has a full warranty (factory and dealer). T I scheduled an appointment with the dealership to do warranty-based repairs on a 2013 Honda Odyssey which has a full warranty (factory and dealer). The dealership first claimed I had to pay for them to diagnose the problem even though it was covered by warranty. Then the dealership told me that the problem (a defective wire in the gear shifter) was likely caused by mice living in the engine and not covered by warranty. They quickly changed that story and no longer wanted to discuss mice when I mentioned that I am a lawyer. Then they made me fight to get the service scheduled -- they wouldn't do it the same day, although they hinted it would be done sooner if I agreed to do a $500 maintenance package along with the service which was completely unnecessary. Finally, on the day of service they refused to give me a loaner car and promised the service would take three hours. After three hours with no updates provided, I had to ask them the status and they advised it would be another hour. Another hour later they said it would be another hour. Ended up taking over five hours. I also asked them to tighten the roofrack while I was there because it rattled. They said it needed new screws but the screws were not available on site. Yet another service appointment, more than four weeks later. They said it would take five minutes and ended up taking nearly two hours. More

Love my new car! I went to Bel Air Honda and purchased a new 2015 Honda Civic EX-L. Rick made the whole thing super easy. He worked with me every step of the way and h I went to Bel Air Honda and purchased a new 2015 Honda Civic EX-L. Rick made the whole thing super easy. He worked with me every step of the way and has even helped me out in the past few days getting the last few details squared away! When it came time to discuss financing, Josh was awesome. Not only did he spend extra time explaining everything so that I could understand it in plain terms, he drew diagrams to help me understand what would be best for me in the long run! Thank you, guys! More