Heritage Honda Bel Air

Great Salesman, Delership and Car Great experience; Rick was helpful, knowledgeable, professional and accommodating. He was able to match an internet price of a competitor and get th Great experience; Rick was helpful, knowledgeable, professional and accommodating. He was able to match an internet price of a competitor and get the model and color Civic I wanted in two days. The interest rate of .09% was also great. This is the second Honda I purchased from Bel Air in the past two years and I am sure I will purchased others in the years ahead. More

Great Peter was an awesome salesperson and super nice to work with. He was very professional and I would recommend him to friends and family buying a car. F Peter was an awesome salesperson and super nice to work with. He was very professional and I would recommend him to friends and family buying a car. From the moment I walked in he made the experience a good one. More

2015 crv bought from Belair honda, Rick Tassone I bought a new Honda crv from Belair honda with the help of salesman Rick Tassone. Rick was extremely professional, friendly and accommodating to my n I bought a new Honda crv from Belair honda with the help of salesman Rick Tassone. Rick was extremely professional, friendly and accommodating to my needs as he was four years ago when I bought my old civic. Great salesman and I will be back to him for all my future Hondas. More

Great Experience My husband and I purchased a 2015 Honda Fit. Our salesman, Max Shumilo, was great to work with. He reviewed the location of all the switches and how t My husband and I purchased a 2015 Honda Fit. Our salesman, Max Shumilo, was great to work with. He reviewed the location of all the switches and how they operate. He also synced our cell phones to the car. We love our new car. It has lots of room inside for passengers and carrying things around. It drives great and the visibility looking out is good. Mr. Georgia was very help as we signed the deal. Regards, Joan Sweet More

Friendly Service with a smile ! My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about h My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about her new Accord, and he kindly washed both of our vehicles.The next Honda I buy, I will buy from Rick ! - J.W. More

Worst Experience Ever! I brought my 2009 Honda Accord from Jim Coleman Honda, Clarksville, Md, and have been getting my car serviced at this location for many years. Recen I brought my 2009 Honda Accord from Jim Coleman Honda, Clarksville, Md, and have been getting my car serviced at this location for many years. Recently, I moved to Harford County and was so happy to find a Honda dealership near my home. Expecting the same service or better from Belair Honda, I was sadly mistaken. On Oct 25, 2014, I brought my vehicle in for a regular maintenance oil change and specifically asked my service rep to take a look at my brakes. When my car was done I’d asked if my brakes where okay or not. The rep went to the back( I guess to ask the techinican) then returned to say my brakes are fine and i should be good until my next oil change, but be prepared to pay $278. for front brakes and another $278 , for back brakes. He suggested that i get all four wheels done at once. Three weeks later I began to hear a hollowing sound when I backed up my car, not knowing what this was I thought to call and make an appointment with Belair Honda. Upon my arrival I was greeted by JR Hamilton, who was very short with me from the very begining. He informed me that there was going to be a $138. or so charge for the tech to diagnose my car. I agreed to pay this amount and waited to hear the diagnoses. Mr. Hamilton called me over, shaking his head and looking very worried to say that i’d let my brakes go down to metal against metal. I began to explain that i was just in to get an oil change and your co-worker told me that my brakes was okay. At this time, the service manager Rick Tillotson walks over and I began to explain what happened and he suggested that the tech check my calibers? The calibers checked out fine. He shakes/and high fives Mr. JR Hamiltons hand and walks away. I thought this was unprofessionally because he could clearly see that I was upset. The tech came out and wanted know if he needed to stay and work on my car because they where getting ready to close. Directing my questions to the technician, I'd asked how could my brakes go down so fast in three weeks. As he began to respond, JR Hamilton rudely interupts to say “ Miss what are you going to do? The cashier wants to go home and I need your answer now! Again, I’m feeling very uncomfortable. I called my husband to get his advice and whether to get the work done. To sum up, I got my car serviced for my safety and thought to myself I’ll never come here again. Worst Experience Ever! More

great I shopped around for a new car not necessarily a Honda (Toyota,Nissan etc), my last car was Honda and having driven it for 12years I thought of drivin I shopped around for a new car not necessarily a Honda (Toyota,Nissan etc), my last car was Honda and having driven it for 12years I thought of driving some other brand. By the time I came to bel air Honda, it was more like a window shopping but they walked me through the process. It was like a breeze. Long story short I ended up buying Honda again three times in a row. More

Good Experience My check engine light had been on for days, and Bel Air Honda determined it was because I needed a catalactic converter. They replaced the part, and My check engine light had been on for days, and Bel Air Honda determined it was because I needed a catalactic converter. They replaced the part, and my car has been running fine since. I was pleased because this issue had happened before and I think that another dealership I had taken it too missed that this part was needed. More

Great Service!!! I recently purchased a 2013 Acura RDX and it had finally come time for my first oil change/tire rotation. I live and work in Bel Air and the closest A I recently purchased a 2013 Acura RDX and it had finally come time for my first oil change/tire rotation. I live and work in Bel Air and the closest Acura Dealership is an hour away. At first I was a little hesitant about taking my car anywhere other than a Acura dealership, but after speaking with a member of the service department over the phone and JR Hamilton upon arrival I felt like I had made the right decision. This being my first vehicle service I had a lot of questions and JR was very knowledgable and took the time to answer all of them. The technicians did a great job with the service and even washed my car as well!!! They not only squeezed me in same day and at the last minute, but they by far exhibited the best customer service I have ever experienced at a car dealership. I will be taking my car to Bel Air Honda for ALL future services and look forward to seeing JR and the rest of the Bel Air Honda staff again! More

Half Staff on Saturday A scheduled oil change on Saturday took almost 2.5 hours to complete because they were "short staffed." Why would Honda be short staffed on Saturday's A scheduled oil change on Saturday took almost 2.5 hours to complete because they were "short staffed." Why would Honda be short staffed on Saturday's? That's when everyone has time to get their car in for service. It made Jiffy Lube look a little more appealing for my next oil change. Sounds like the service department and the scheduling department need to have a meeting. J.R. was helpful and good to work with. He kept me calm and was apologetic for the experience. More