Heritage Honda Bel Air

Lease trade in We came in to trade our current lease Pilot for a new one. Michelle was extremely friendly and helpful. She made the process smooth and easy. We we We came in to trade our current lease Pilot for a new one. Michelle was extremely friendly and helpful. She made the process smooth and easy. We were so happy to not only be able get get the car we wanted, but to also get it in such a timely manner. I would definitely recommend this dealer and Michelle to others. More

Excellent Service working with Dan I had a great customer service experience working with Dan Ingrao at Bel Air Honda. I had found a sound coming from the AC unit that was somewhat diff I had a great customer service experience working with Dan Ingrao at Bel Air Honda. I had found a sound coming from the AC unit that was somewhat difficult to hear. Dan took the extra time to sit in the car with me to identify the sound. He was friendly and also honest about additional services needed for the car and how often they really should be done. Wait time was reasonable. Overall, I had a great experience working with Dan and Bel Air Honda. More

Taking my business elsewhere My parents just bought a car from this dealership, and recommended taking my Civic in for Maryland State Inspection and having them put MD plates on s My parents just bought a car from this dealership, and recommended taking my Civic in for Maryland State Inspection and having them put MD plates on since I just moved back from out of state. I brought the car in Friday night for a Saturday 9:30AM appointment. I called around Saturday 11:30AM after not hearing from dealership. At that time, service rep was busy and unable to answer call so I left my phone number with the receptionist for a call back. Never received call after waiting 30 minutes so called again to wait on the phone 15 minutes before hanging up and calling again. This time asked to speak with service manager and was on hold for another 10 minutes. Called again and this time was forwarded to service manager cell phone who passed me on to my service rep to learn car passed inspection but they recommended tire replacement. Asked when tires were last replaced and was asked to hold for another 10 minutes before replying they were unable to access my vehicle info from a different Honda dealership due to privacy issues. Upon picking up car, they didn't put on my Maryland plates that were sitting in plain sight on the front passenger seat, and them saying they would do this at Friday drop off. Issues 1. Service rep was unresponsive by never calling back on each and every opportunity. Service rep said they entered wrong number for my customer info but I was looking at the iPad when they entered vehicle info on Friday and verified info was correct. Also, service rep had sold a car to my parents recently and knew them by name so he could have taken a minute to look up my parents contact info in attempt to get in touch with me. Further, I left my phone number with receptionist multiple times which doesn't seem to get passed on to service people so WHY do they keep asking for a phone number. Lastly, I had to call back one last time when sales rep said he'd call me back due to bad connection with manager's cell phone which happened well after him saying he corrected the phone number. 2. Had a much different experience when I took my other vehicle to Toyota for a MD inspection. They were helpful, responsive and cared. Toyota MD car inspection was $85 compared to Honda MD car inspection of $112.50. Toyota fully cleaned the inside and outside of the van while Honda did a poor job of cleaning just the exterior of car. My Honda Civic windows and car body were spotty and my son got wet getting into the car. While Toyota had no problem putting the MD plates on the vehicle, and Toyota service rep walked me out to car to remove plastic seat protection and paper floor mat before driving away. Honda service rep ignored me when I arrived to pick up vehicle and I needed to clean up after them by throwing out the ripped paper floor mat left in the Civic. 3. Honda service never attached MD plates to car even though the service person put the request on the IPad when I first dropped off the car on Friday. Appears they are unwilling to do anything that comes at no cost. 4. Service rep was was unable to answer why transmission flush is over a couple hundred dollars in cost and it took another service rep to explain the process at Friday drop off. Also service rep had me wait another 10 minutes before indicating that they can't look up previous vehicle history from another Honda dealership. 5. I lost all confidence in the Honda product due to this lousy experience and question why would I ever buy a Honda again after driving Honda Civics for over 20 years. We were thinking about buying a Honda to replace our Toyota van but that is definitely not going to happen. Toyota dealership provides a much more knowledgeable and attention to detail service team. More

Honda Civic Paint Recall After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at t After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at the dealership by 9 am on Monday morning and it would be returned to me by Friday at 5 pm. I dropped my car off on Sunday night. I called on Friday morning at 10 am to see when my car would be ready. I was told by Rick that he would call the body shop and would call me right back. No one ever mentioned that there was not an onsite body shop. About 20 minutes later I received a call from Lynn at All Pro Body Shop. She informed me that my car would not be ready until Monday. The body shop does not work overtime or on weekends. I called Rick and he said he could supply me with a courtesy car and would call me when it was ready. I did not hear from him by 5 pm and did not receive a call back when I left a message for him. I went to the dealership and he said no car was available, but magically as I was standing there one appeared. I was able to use the car for the weekend. On Monday, I received a call at 3:30 pm from Lynn saying my car was ready. I went to the dealership at 5 pm and waited for a few minutes while the cashier studied her flash cards before she acknowledged me and I waited for another 15 minutes while the one person working helped another customer. He finally helped me and told me my car was out front somewhere and gave me the keys. I told him I wanted to pull it in the garage and see it after I read another review on this website and he said OK. He also had no idea I had a courtesy car. I looked around out front for my car and did not see it. It was out back next to the car wash. Good thing I have a key fob that works. All Pro did a good job. The paint looks great. Take home message: communication and customer service are severely lacking, there is no on site body shop. Even though I was not a paying customer, I still should have been treated like a valuable Honda customer. More

Easiest Purchase We started our experience with Rick Tassone. Rick was professional, knowledgeable, and courteous. We have purchased Honda's in the past, and were v We started our experience with Rick Tassone. Rick was professional, knowledgeable, and courteous. We have purchased Honda's in the past, and were very pleased. The process was not pushy, but very relaxing and stress-free. We would recommend this dealership to anyone. More

Found the Perfect Fit Thanks to Rick at Bel Air Honda! Rick Tassone went above and beyond to make sure that I had a wonderful experience buying my first new car. He was very kind and knowledgeable--I DEFI Rick Tassone went above and beyond to make sure that I had a wonderful experience buying my first new car. He was very kind and knowledgeable--I DEFINITELY felt that he was invested in finding me the right car, rather than simply making a sale. He was extremely patient with me and my father when we had a lot of questions about the different features of my 2015 Honda Fit. In my case, the model Fit that I wanted was sold out in the colors that I really liked... but Rick went out of his way to arrange that I would get the one I wanted. On the day I went to finish the paperwork and pick up the car, I was not able to get to the lot until the evening; but Rick was very accommodating and did a super thorough job of explaining all the features and got the car set up exactly the way I wanted before I hit the road. I've been driving my new Fit for a couple weeks now and I couldn't be happier with it! I highly recommend checking out Bel Air Honda and speaking to Rick Tassone--I had such a great experience! More

Sincerity at its finest!! Thank you to Rick Tassone of Honda & Andy Evans for giving me the best car-buying experience I've ever had! I truly felt taken care of by the Honda & Thank you to Rick Tassone of Honda & Andy Evans for giving me the best car-buying experience I've ever had! I truly felt taken care of by the Honda & Fiat family! Me. Rick, thank you so much...you have a customer for life. Everyone from start to finish felt like an old friend. Fondly, Jennifer From Bel Air More

Ben Myers in service is Top Talent! Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of h Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of his craft. Thanks for raising the bar! More

Great working again with Peter Ikotun! We just purchased a new Honda Pilot from Bel Air Honda. This is our second new Honda purchased in the past year with Peter as our salesman. It was g We just purchased a new Honda Pilot from Bel Air Honda. This is our second new Honda purchased in the past year with Peter as our salesman. It was great working with Peter, he's top notch and a pleasure to work with. We're only a two car family so we won't be able to buy a new car from Peter anytime soon so we will have to send some of our friends and relatives in to see Peter! More

lacking It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! More