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Heritage Honda Bel Air
Fallston, MD
4,885 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,885 reviews
April 30, 2014
Best service I've been coming to this dealership for over 9 years. The only reason I still come is because the service and customer attention that I receive from m I've been coming to this dealership for over 9 years. The only reason I still come is because the service and customer attention that I receive from my service rep Ms. Richmond. She does a great job and I'm very pleased with her customer service. More
by Moscosojr
Employees Worked With
Chrissy Richmond
April 30, 2014
Service with a smile I will definitely be using Bel Air Honda for any future repairs/service. Chrissy was a pleasure to deal with she provided a no nonsense experience tha I will definitely be using Bel Air Honda for any future repairs/service. Chrissy was a pleasure to deal with she provided a no nonsense experience that defines good service. I felt 100% safe driving my 2008 Honda Fit out on the road today. More
by brianlkeith
Employees Worked With
Chrissy Richmond
April 30, 2014
service Crissy is the person I always go too when I need work on my van. She is honest and very friendly. She has the customers best interest at heart. I have Crissy is the person I always go too when I need work on my van. She is honest and very friendly. She has the customers best interest at heart. I have been a customer for 7 years and I think Chrissy is awesome! More
by Jamilah
Employees Worked With
Chrissy Richmond
April 30, 2014
Another Great Experience with Chrissy at Bel Air Honda I noticed an issue with my air conditioning as I was driving home and called Bel Air Honda. Chrissy answered the phone and suggested I stop by and th I noticed an issue with my air conditioning as I was driving home and called Bel Air Honda. Chrissy answered the phone and suggested I stop by and they would take a quick look at it. I arrived at Bel Air Honda, and she cheerfully greeted me quickly checked me in. They were able to determine and fix the issue in less than an hour. While they were working on my car, Chrissy reviewed the service history and recall notices to make sure nothing else was needed at this visit. When service was competed, she then went over the paper work and walked me to the check out counter and I was quickly on my way. More
by drheckman
Employees Worked With
Chrissy Richmond
April 30, 2014
intelligent and friendly service staff Today I decided to finally go in for my 2011 Honda Accord's 90k mile service. Let me start off by saying 1.) Automatic doors on a monsoon of a day lik Today I decided to finally go in for my 2011 Honda Accord's 90k mile service. Let me start off by saying 1.) Automatic doors on a monsoon of a day like today was key 2.) Staff awaiting arrival to start promptly 3.) Clean pre-services room; all make a difference. Brittany was my service representative for my service upon arrival. I listed out a plethora of items I needed worked on for this phase of service (oil change, transmission flush, power steering flush, power window master switch replacement, interior light bulb replacement...amongst other things) Having obvious intimate knowledge of my models workings, she was able to decifer the automobiles neccessary components w/out service tech and was willing to go out of her way to research prices for parts for me while I waiting on my service, which helped me spend time on my laptop working on the free wifi. After providing me prices and service recommendations, I was able to confirm all services and was in/out in a jiffy.... without the jiffylube issues. I would continue to recommend this dealership for any and all services. At no point was I told I needed services that were not needed (infact complete opposite in past cases). I did infact purchase my car at this dealership in 2010. Will continue to service my automobile at this dealership. Thanks again for your help Brittany! More
by accordgc
April 29, 2014
Lease deal Great sales team, great car and a wonderful overall expirence. Wayne was very accommodating, and even though he was very busy kept us in the loop, and Great sales team, great car and a wonderful overall expirence. Wayne was very accommodating, and even though he was very busy kept us in the loop, and made it a quick expirence. More
by Aa033112
Employees Worked With
Wayne Laubach
April 29, 2014
Great Experience As soon as I pulled up for service, someone was immediately there. They were courteous and polite and used my name. The wait was reasonable for the As soon as I pulled up for service, someone was immediately there. They were courteous and polite and used my name. The wait was reasonable for the service that was provided. The thing that impressed me the most was that at the end, Ms. Chrissy Richmond advised me of what my next service would probably be. Then she took it to the next step by providing me with helpful information and estimates! That was wonderful! Thanks Ms. Richmond! More
by apmiller02
Employees Worked With
Chrissy Richmond
April 28, 2014
Best car buying experience ever I would like to thank Wayne, Chrissy, and Bel Air Honda for the best car buying experience ever! Wayne was a pleasure to deal with, absolutely no pre I would like to thank Wayne, Chrissy, and Bel Air Honda for the best car buying experience ever! Wayne was a pleasure to deal with, absolutely no pressure, and completely professional. He worked with us to find the Pilot we wanted and gave us a great price on our trade and our new vehicle. It was completely unlike any other car buying experience I have had. Absolutely no games, no changing the price along the way, etc...Also I would like to thank Chrissy for her absolutely great service, including setting me up with a loaner until my new vehicle arrived, and referring me to Wayne! More
by hortonpat7
Employees Worked With
Wayne Laubach, Chrissy Richmond
April 28, 2014
SO helpful ! We had a wonderful experience at Bel Air Honda with both the general managers and our sales associate Ben. He took the time to sit and talk me thr We had a wonderful experience at Bel Air Honda with both the general managers and our sales associate Ben. He took the time to sit and talk me through all of the vehicles features and made sure we were 100% comfortable with our new purchase. We are very grateful for this experience and look forward to working with him again in the future. Thank you ! More
by tcutillo
April 28, 2014
Car not Running My car had broken down and had to be towed from a previous auto repair shop to BelAir Honda. Reason being the previous shop could not locate issue. My car had broken down and had to be towed from a previous auto repair shop to BelAir Honda. Reason being the previous shop could not locate issue. Belair Honda was courteous, efficient and fixed the issue and I had the car back with 7 hrs of them looking at it. Very pleased with service , price and staff. More
by dkozak1
Employees Worked With
Cashier on 4/28/14..couldn't remember name, Chrissy Richmond
