Heritage Honda Bel Air

Chrissy Richmond is absolutely awesome! In my experience, she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an excellent job as a service advisor AND relates to customers in an involved, caring manner! It means a lot to me to know that she cares not only about her job (which she does very well), but about me, the customer! More

I highly recommend the service department at Bel Air Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt that the repairs are at a fair price. Chrissy always explains my options. I recently took my 1997 Honda Accord in for diagnosis and repair for a throttle issue. Chrissy called me as soon as she knew the diagnosis from the service technician and explained my repair options. I opted to have a new part installed. She provided an estimated time when my car would be ready and a price estimate for the repair. The Accord was in fact ready at the time she provided. Chrissy provides excellent customer service from intake, through the repair process, and time for me to pick-up my car. I always tell her and the general manager that as long as Chrissy works there then Bel Air Honda has me as a service customer because I trust her. More

Hello! The beginning of December 2013 I was in a car accident, which totaled my car. This obviously put me in the market for, well, a new/used vehicle. As my friends and colleagues at work heard about accident, which totaled my car. This obviously put me in the market for, well, a new/used vehicle. As my friends and colleagues at work heard about the accident and my situation they all started to share their car buying experiences and providing me contact information for multiple dealerships around the area. I will say, in our office at Les Mills US (Baltimore) there was ONE dealership and ONE name that continued to arise, that is Max Shumilo. Not by one person, but two and three! So for me that said a lot. One of my colleagues gave me Max's cell so I could get in contact with him to share my story and see when I could meet him and well, solve my problem --- I needed a car! What did I do next, simple, I sent Max a text and moments later, he asked how I was feeling and doing after the wreck and ensured me that he had my best interests at heart and when I was ready, so was he to help me get into a vehicle. He was great about staying in contact with me and helping understand everything along my journey. Max was not only sympathetic due to my wreck, but gracious, kind, informative, reasonable, charismatic and patient as we setup an appointment and I took about 4+ hours out of ONE of his days to decide on my new car (there are many other positive attributes --- I think you get the point, he was wonderful). Oh, you should know, I was not an easy sell in the respect I did, as many do, continue to ask for MORE --- and I needed to discuss my car buying decision with my "board members" --- which equates to a few men in my life - father, brother and guy friends! Max understood this and stood by while I figured out what I needed to do. At the end of the day - I got a great ride --- which in turn became my birthday gift to myself (it was the next day). I would not change a thing about meeting Max or my experience with him and the Bel-Air Honda Dealership! Everyone was wonderful to meet. You all took great care of me and I appreciate it. Not to mention, my new car is "HOT!" --- or so I think so. It is also very practical, smooth ride and exactly what I needed/wanted --- it suits me! So, thank you to you, Max, for all you have done and did do for me during my car buying adventure! Sincerely, MegS (Meghan Smith) More

Reeling from the loss of our 2009 Honda Odyssey EX in a freak repair shop accident and weary of dealing with insurance companies, I knew where to turn to replace our car: back to Rick Tassone at Bel Air Ho freak repair shop accident and weary of dealing with insurance companies, I knew where to turn to replace our car: back to Rick Tassone at Bel Air Honda. We bought two cars from Rick and Bel Air Honda already and knew his excellent, customer-service oriented style would take all the stress out of it. We quickly narrowed down the type of car we wanted - a CR-V. Rick went over the benefits of a new and used one without steering us to one or the other. He patiently went along a number of test drives with us - often the same vehicle more than once. In the end, we decided to go with a beautiful 2011 Honda CR-V EXL with 25,000 miles on it. What sealed the deal with us is that Rick let us take the vehicle home for a few days. During that time, I was able to get it looked at by my mechanic. He confirmed that it was in excellent shape (just as I had thought) save one item: it needed new tires on the back as well as the front. I texted Rick and within 15 minutes he got back to me with an answer: they'll do it. We took delivery of the beautifully detailed car yesterday and drove home very satisfied with Rick's service and Bel Air Honda. Thanks Rick and thanks Bel Air Honda! More

Gus was an amazing salesman. Did an excellent job giving us all the information to make an educated decision and ended up purchasing two vehicles! us all the information to make an educated decision and ended up purchasing two vehicles! More

My car buying experience was excellent. Chris patiently showed us the vehicle and all of the options. He was very informative and answered all questions completely. We did not feed pressured in any way. showed us the vehicle and all of the options. He was very informative and answered all questions completely. We did not feed pressured in any way. Pricing was excellent. I was able to discuss price on the internet "internet price" before even coming into the dealership. The price quoted was very reasonable and BelAir Honda honored the price as expected. Chris kept in contact with us along the process and frequently asked us if we had any questions. This is the third vehicle I bought from this dealership and am always satisfied! More

Bel Air Honda's used car sales staff is second to none! They got me the right price and literally rolled out the red carpet when I arrived. The whole staff was extremely helpful and explained every none! They got me the right price and literally rolled out the red carpet when I arrived. The whole staff was extremely helpful and explained everything very well. It was definitely worth the 6 hour drive from Ohio! More

Best car buying experience we've ever had. The internet sales team was responsive, friendly, and got right to the point. None of the typical (and annoying) bluster, back and forth, or hidden opti internet sales team was responsive, friendly, and got right to the point. None of the typical (and annoying) bluster, back and forth, or hidden options/fees/costs. The deal was agreed before we set foot in the dealership, there were no surprises when we arrived. It was so straightforward that I kept looking for the catch, but there wasn't any. We looked for the same car at several other dealerships and Bel Air Honda stood out from the rest. Would highly recommend to friends and family. More

Transmission went out on my Honda CRV a month after purchase. Bruce was my service advisor and I could not have been more pleased with the service he provided. He kept me updated on the progress of m purchase. Bruce was my service advisor and I could not have been more pleased with the service he provided. He kept me updated on the progress of my vehicle and obtained a loaner car for me to drive for the 11 days I was without my vehicle. He was always friendly, courteous and helpful everytime I contacted him or he contacted me. This was a stressful experience for me but he made it bearable. NOTE: I had a 2007 Honda CRV for 6 years, had no problems with it at all and this was the reason I decided on another Honda CRV. Thanks Bruce for your assistance. More

He was very friendly and helpful. He show us all the features and helped us figure out the navigation. He offered cookies to my son who was waiting through the long process of us looking and buying the features and helped us figure out the navigation. He offered cookies to my son who was waiting through the long process of us looking and buying the vehicle. More