Heritage Honda Bel Air

We purchased a new car 2 weeks ago and Joe was great so I returned to purchase a used vehicle from him. Joe was very helpful in showing me several different years of hondas and explained the pluses and minus returned to purchase a used vehicle from him. Joe was very helpful in showing me several different years of hondas and explained the pluses and minuses of each. We were able to agree on a vehicle and work out the pricing. As I went to the dealership without an appointment Joe had to excuse himself for a scheduled appointed he had made earlier. He introduced me to Robert who helped finalize the paperwork and stay with me until the process was completed. Joe also checked in with me several times. The used car manager took a great deal of time completing his portion of the paperwork which extended the time I was in the dealership. Had it not been for Joe and Robert I would have left the deal on the table and walked out. The new car manager also checked on me and was very friendly and professional, attempting to expedite the process. We are happy with our new and used hondas and agree you are fortunate to have employees like Joe and Robert. We will recommend your dealership to others and have them contact Joe or Robert when they are ready to start to look. More

Working with Jenny via the internet was wonderful. I worked with several other internet sales associates from other dealers and it was clearly easiest to work with her. She was very straightforward in worked with several other internet sales associates from other dealers and it was clearly easiest to work with her. She was very straightforward in her responses and helpful. She then helped to arrange JR to bring the CRV to our house so we could see how it fit in our standard garage next to a bigger SUV. The communication was excellent. JR was very helpful in showing the car to my husband and then repeated much of the information to me. He is very knowledgeable about many of the Honda vehicles. He was patient with us throughout our decision making process. The dealership was very hospitable to ourselves and to our young daughter. We had a very positive experience. More

Mike Dowdy is an exceptional salesperson. He really made the process go as smoothly as possible and was very helpful. I would highly recommend him! the process go as smoothly as possible and was very helpful. I would highly recommend him! More

Very painless and hasselfree! Got the deal I wanted along with the model and color I was looking for! Great salesman will be recommending this dealership to friends and family definately! along with the model and color I was looking for! Great salesman will be recommending this dealership to friends and family definately! More

Carl is a superb sales person with integrity. He is helpful without being "pushy" and gives accurate information about each car. He listens to what I want and need which I find is not a common trait fo helpful without being "pushy" and gives accurate information about each car. He listens to what I want and need which I find is not a common trait for sales people. After listening he works to get me monthly payments that I can afford. He is friendly in an upbeat way that lends itself to the type of mutual respect adults are most responsive to. He doesn't call me "hon" or assume because I am older and female that I know nothing about cars. I have bought two cars from Carl and as long as he is there I will not buy anywhere else even though it is not that convenient for me to get there. I recommend him to all my friends. More

Joe White is very accommodating and ensures customer satisfaction. I had a very positive experience with Joe and he made sure that all of my inquires were answered. He even offered choices and alternati satisfaction. I had a very positive experience with Joe and he made sure that all of my inquires were answered. He even offered choices and alternative for me to meet my budget and at the same time meet what I want to get. Jonathan McCoy was also very helpful and accommodating. I did not experience any problem in my financial documents. Everything was taken cared of. This is really a positive experience for me. More

Joe knew the car inside and out and was professional and friendly. Best experience buying a new car in 45 years!!!!!!!!!!!!!! thanks Dave and Janet friendly. Best experience buying a new car in 45 years!!!!!!!!!!!!!! thanks Dave and Janet More

My salesman was very personable and very efficient. I was impressed by his knowledge of the car as well as the legal aspects of Maryland law. He helped me understand the intricacies of the new vehicle especi impressed by his knowledge of the car as well as the legal aspects of Maryland law. He helped me understand the intricacies of the new vehicle especially the Blue tooth and the Navigation. He also followed up very well. I would highly recommend him to my friends. He did a great job. More

I am giving this outstanding review because of how I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a new car. Gus even went up and above what is expected of a salesman. My trade in was at an auto garage broken down. He drove me and my daughter there to pick it up. It broke down on the way back to the dealership and he redirected traffic away from my car and pushed it to the shoulder of the road. I am also pleased with the deal we made. I have been and will be recommending people to bye a car from Gus at Bel Air Honda. Thanks Again. Mary More

We stopped using the service department here a while ago because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nob because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nobody explained things to her. I took the car back because my favorite local garage could not diagnose/repair the airbag light that had come on. Deciding to try the dealer one more time, I felt they overcharged for the service they gave me. They never took down my name when I called for an appointment, or when I dropped off the car, just phone number scribbled on blank paper. I guess they did have me on record from before as they had my name on the paperwork when I picked it up. I decided against the $700 recommended airbag computer replacement at this time. I'll take it somewhere else for that. They got enough money from me for the maintenance and dirty power steering fluid they found that needed to be replaced. Looking under the hood, my air filter is missing a bolt now. It figures. And there were splashes of oil all around the engine compartment, and no effort made to clean the engine, fluid reservoir caps, or anything. We are about due for a new car. We won't buy a Honda though, entirely because we don't trust this dealership for maintenance. Honda cars are fine. More