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Heritage Honda Bel Air - Service Center
Fallston, MD
1,279 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,279 Reviews of Heritage Honda Bel Air - Service Center
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March 26, 2013
My Pilot was not repaired when I came to pick up the vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Departm vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Department twice before anyone could tell me that the car would be ready. I made that second call at 3:30 p.m. After paying a $95 diagnostic fee, the service department originally told me that the vehicle was fixed. Not so!!! I was advised by "customer service" that a person from "management" would be contacting me by phone. Not so!!! A week later, I'm still waiting. I bought my car new from this dealership. However after a similar experience this past December and now this incident in March, I doubt that I could ever return to this dealership. They apologize . . . but that's it. I received no satisfaction and was never given timely communications. I had to initiate all contacts. More
by Josko1aaa
Employees Worked With
Tom Fields
Helpful March 14, 2013
Jim explained required service very well and when service was complete went over the results withe me. I have always felt that Bel Air Honda's service prices are a little inflated. However, the fact that the was complete went over the results withe me. I have always felt that Bel Air Honda's service prices are a little inflated. However, the fact that they do email coupons to customers that help reduce prices is very much appreciated. More
by wowseifert
Employees Worked With
Jim in Service dept
March 14, 2013
Bel Air Honda is the best! I have always owned Honda vehicles and I always get them serviced at Bel Air Honda. I also always request Blaine Peters to do all work on my vehicles. Quality of service is un vehicles and I always get them serviced at Bel Air Honda. I also always request Blaine Peters to do all work on my vehicles. Quality of service is unparalleled! More
by Gtrn4
Employees Worked With
Blaine Peters and Bruce Knapik
February 07, 2013
My experience in the service/parts department was wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, a interior part replaced, and a courtesy car wash all done within 30 mins. I was very satified and will be returning for any future services at Belair Honda. Thank you, Mrs. Chapman More
by stcnlc
Employees Worked With
Tom Fields
January 28, 2013
I call, I get the runaround--told once that "the guys were all busy making deals at the end of the month, so no one would return (my) call." If you pick up your car and the right service person is guys were all busy making deals at the end of the month, so no one would return (my) call." If you pick up your car and the right service person isn't there, no car. If you pick up your when open, but after service hours, tough. If you see "Chat available now," you may find, as I did, that you send a message and wait for the reply, but don't get one--the chat person left, which you find out when you write again to find out what happened. I was lucky once, though; a mechanic ran around the place and found my car keys. Too bad such a good car doesn't have a better representative in Harford County. More
by Hep
Employees Worked With
don't know
July 30, 2012
I have been a customer of Bel Air Honda for over 15 years and have been very satisfied with the customer service and work from the Service Department for all three (3) of my current Hondas (as well as the on and have been very satisfied with the customer service and work from the Service Department for all three (3) of my current Hondas (as well as the ones I owned previously). Chrissy Richmond has been my service advisor for many years and has done a great job. Chrissy gets my vehicles in for service with limited notice due to my and my wife's busy work schedules and has my vehicles back to me in a timely manner. In addition, if there are any issues with my vehicles, Chrissy spells out what needs to be completed, the time it will take, as well as the cost. She is very prompt at informing me of anything that comes up while the vehicles are being worked on that should be addressed. Chrissy and her manager, Tom Fields, are the main reasons why I bring my cars into Bel Air Honda for service. Within the last year, my daughter also bought a Honda Civic and Chrissy has become her service advisor. I feel very good that my daughter will be taken care of by Chrissy and the Service Team so that her first Honda will last a long time. Chrissy is an asset to the Service Department at Bel Air Honda. I would recommend her as a Service Advisor and Bel Air Honda's Service Department to other Honda owners for quality car care. Thank You. James S. Baker Bel Air, Maryland More
by belairbakers
Employees Worked With
Chrissy Richmond
July 25, 2012
Sorry, I don't remember of the names of the people I dealt with on my recent visit to have my Honda serviced but everyone from when I made the call to schedule the service to the followup satisfaction s dealt with on my recent visit to have my Honda serviced but everyone from when I made the call to schedule the service to the followup satisfaction survey call was wonderful. I recommend this dealership to my friends and family. Rob More
by RobPettis
Employees Worked With
Robert J Pettis
July 24, 2012
Chrissy Richmond is always friendly, courteous and eager to assist me with any problems connected with keeping my 2007 on the road and trucking from New Brunswick to Key West... to assist me with any problems connected with keeping my 2007 on the road and trucking from New Brunswick to Key West... More
by stmfndn
Employees Worked With
Chrissy Richmond
June 14, 2012
Do not know the names of service people... our experience was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about f was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about five minutes before a woman came out to speak with us. We are very pleased with the performance of our CRV and recommend it to everyone. More
by joschaech
Employees Worked With
no names were presented
