Deceptive and Fraudulent, They will use the warranty for life to sell unecessary services.
My detailed list of events.
On February 17, 2012, I entered Bel Air Honda to have my oil changed in my car. My car is a Honda EX 2012 four cylinder vehicle with 7,977 miles. While waiting to have my car serviced the service technician explained to me that my car was due for Bel Air Honda’s Schedule A maintenance, which consisted of checking the brakes, tightening the parking brake, and inspecting the steering of the vehicle. Bel Air Honda wanted to charge me an additional $108 to have this performed. I explained to the technician that I did not want to receive this service, which she informed me that if I do not have this performed at this time then my Warranty for Life would no longer be valid. I told her that it did not affect the warranty because none of those are required and just the oil change was, but I would check with the warranty company Theresa Young. I then called the 1800 number on the back of the warranty contract where I spoke to a representative that said all I needed performed at this time was the oil change and 27 point maintenance inspection that goes along with the oil change. I spoke to the Service Manager Tom Fields regarding the information his technicians were giving to customers and he explained to me that he would check into it. He also said there is a 1,000 mile over under on the oil changes that if the cars oil was changed at 8,499 miles it wouldn’t void the warranty. I received my car back from Bel Air Honda and proceeded home. On March 2, 2012 I received a courtesy call asking me to complete a review of my experience at Bel Air Honda, where I explain this scenario and exclaimed my frustration with their service staff. I explained that I was either lied to or their technicians and management were not properly trained on their warranty for life program. On March 5, 2012 I received a phone call from Tom Fields regarding my survey and he wanted to understand the situation a little better. I spoke with Tom and explained the situation again and he recalled having the conversation with me on February 17, 2012. He also explained to me that in his training that they are to follow the standard Honda maintenance requirements in order to maintain the warranty for life program. I argued with Mr Fields regarding what the Honda standard maintenance requirements were, and he claimed that we will have to disagree upon what those are. In finishing the conversation Mr Fields told me my warranty for life was void at that time. I went back through my paperwork and reviewed the Warranty Contract and the Warranty Forever agreement plan. The contract states that the vehicle’s oil needs to be changed either every six months or 7,500 miles and to follow Hondas’ normal maintenance standards. I went to Honda web site and set up my owner link and also reviewed my owners manual where it doesn’t have any of the service in the standard A maintenance listed. I then read the Warranty Forever agreement where it states that I have to let the company know when I have the oil changed if not changed by Bel Air Honda. The Warranty Forever agreement also states to follow any normal maintenance requirements outlined by Edmund.com/car-maintenance. I reviewed Edmunds.com maintenance on my car and again the only services that need to be filled at this time is a oil change. Bel Air Honda performed the oil change and 27 point inspection. After doing the extensive research I have concluded that it is almost impossible for Bel Air Honda Service department to be this incompetent by not understanding the rules of their Warranty for Life program. I feel that they are fraudulently attempting to up-sell their services to customers by stating that if they are not performed they are out of compliance with their warranty agreement. This is taking advantage of people and I would like to have it investigated.