Heritage Honda Parkville - Service Center

People are nice & professional. However, it was my second trip in less than a week. Made an appointment for tires, but when I got there none were in stock. Had to return after they were ordered. Someo second trip in less than a week. Made an appointment for tires, but when I got there none were in stock. Had to return after they were ordered. Someone should have checked prior to appointment. Wait time was long. More

Service Department was very friendly and efficient. Service on my vehicle was completed in a timely manner. My Service Advisor was knowledgeable about my vehicle. Service on my vehicle was completed in a timely manner. My Service Advisor was knowledgeable about my vehicle. More

I had a leak that saturated my entire back passenger side and driver side I was told Friday to pick up my car that it was done as soon as I got in to feel the carpet it was still saturated I asked why no one and driver side I was told Friday to pick up my car that it was done as soon as I got in to feel the carpet it was still saturated I asked why no one checked the rep told me he took there word that it was done I had to leave my car again for another 3 days More

Mr. Wiggington did an awesome job keeping us informed on what services will be done to my car and even went to check on us while in the waiting area. He even checked on my account to see if i still have hon what services will be done to my car and even went to check on us while in the waiting area. He even checked on my account to see if i still have honda care which saved me $$$ More

Always quick and efficient service. Made an appointment and was taken on time and was out quickly. Customer service was very efficient. I've been taking my cars there for years. and was taken on time and was out quickly. Customer service was very efficient. I've been taking my cars there for years. More

I came to get my Civic serviced and Robert was very friendly and helpful. I also appreciate him offering a free oil change since I left with my tire pressure light on friendly and helpful. I also appreciate him offering a free oil change since I left with my tire pressure light on More

On Saturday, I went in for a routine service on my Civic. I was helped by Robert who provided me with excellent service, informing me of what my car needed and what was affordable. My experience at Parkville I was helped by Robert who provided me with excellent service, informing me of what my car needed and what was affordable. My experience at Parkville has always been exceptional. Thank you to all of the wonderful people of Parkville Honda. More

Great experience overall. Rob was great.I do not like Great experience overall. Rob was great. I do not like that employees are asked to tell the customer to provide all 5s at the end of the visit and Great experience overall. Rob was great. I do not like that employees are asked to tell the customer to provide all 5s at the end of the visit and write these instructions on their receipt. In general, I am less likely to complete a survey and think positively of an interaction if I feel it is being pushed. Requesting that a customer complete the survey and state "I hope you will provide a favorable review" or something similar is fine but the current approach feels very forced and uncomfortable. My statement is a general one and not specific to my interaction with my service provider, who was great - this appears to be a company or dealership approach overall. More

Heritage Honda Parkville hands down has the best service department in this region. Mark Sowder has been taking care of me and my vehicles for many years. I can count on Mark to resolve any problems as well department in this region. Mark Sowder has been taking care of me and my vehicles for many years. I can count on Mark to resolve any problems as well as care for my routine maintenance needs on both of my families Honda vehicles. There is no other Honda dealer or service shop I would even dream of touching our Honda's besides Heritage Parkville! More