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Heritage Honda Parkville - Service Center

Baltimore, MD

4.8
766 Reviews

766 Reviews of Heritage Honda Parkville - Service Center

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March 31, 2022

Ed Jones was great service person. He is knowledgeable about my CRV and explained all necessary service requirements needed for my CRV. I HIGHLY recommend using him for your car’s se More

by Jihines
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Jones
Apr 03, 2022 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 22, 2022

We brought our SUV Honda passport for service with Dora and had excellent service. Gary who is our sales representative could not have been better, he has sold us many cars and I would deal with him any da More

by Roberta601
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dora
Feb 22, 2022 -

Roberta601 responded

Heritage Honda Parkville Feb 22, 2022 Roberta601 We brought our SUV Honda passport for service with Dora and had excellent service. Gary who is our sales representative could not have been better, he has sold us many cars and I would deal with him any day and would recommend him to anybody. We come all the way from Severna Park to go to Heritage for the service department and for their sales. I’ve never had a bad experience.

December 23, 2021

Fair, and efficient. Mark was very helpful. Registration for service took a bit longer than expected. More

by Fam6
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark
December 22, 2021

Responsive, efficient, and friendly. Our family comes to Heritage to lease, purchase, and service our CRVs. More

by bonnieeldens
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Troy Smith
December 20, 2021

The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. More

by Chris.vanhorn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dora Norman, Rick Gibson
December 20, 2021

Erin Loeber is one of the nicest service person that I have dealt with. She is professional, knowledgeable, kind-hearted and patience. I had an appointment with another service representative but an emerg More

by Honda Owner
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Erin Loeber
December 19, 2021

Had to to the Service Dept too get an extra key made. Robert was quick to help out. Done in 25 minutes. More

by ljudy850
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
December 17, 2021

Great visit, clean facility, friendly staff, used the shuttle service which was prompt. Everything fully explained. Would come back. More

by e37gold
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
December 17, 2021

Both the area where I bought my Honda and the Service Center are outstanding! This time I was not yet due for my oil change but since I will be going out of town over the holidays I wanted everything ch More

by carolmetzbower
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dora Norman, Rick Gibson
December 15, 2021

Took my car in for issues with the cooling system and they said there's nothing wrong with the car, but that my aftermarket air intake somehow affected the cooling, so they didn't fix it. Also when I wen More

by Ben Dover
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Wiggington
Dec 28, 2021 -

Heritage Honda Parkville responded

Hi Ben. Thank you for taking the time to review Heritage Honda Parkville. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. We sincerely apologize for the issues you experienced with our Service Department and any resulting inconvenience. This is certainly not our way of doing business, as we take great pride in providing all customers with honest, reliable and transparent service. Our General Manager, Mitch Giller, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Mitch directly at mgiller@mileone.com or 410.663.7273 to allow us the opportunity to further discuss the situation and rectify our missteps. Again, thank you for your time and we hope to hear from you soon.

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