Heritage Honda Parkville - Service Center

Robert Wiggington is a great customer service advisor. His genuineness to give the best customer service shows each time I visit the service center. Thank you Robert for all that you do. His genuineness to give the best customer service shows each time I visit the service center. Thank you Robert for all that you do. More

It was easy to schedule an appointment that fit my needs. The service rep was great to work with and kept me advised of findings as the car was inspected. The service rep was great to work with and kept me advised of findings as the car was inspected. More

Service technician was extremely friendly, polite, and helpful. I was kept informed by receiving update phone calls in a timely manner. Upon pickup, I was helped quickly. Cost was extremely reasonable. helpful. I was kept informed by receiving update phone calls in a timely manner. Upon pickup, I was helped quickly. Cost was extremely reasonable. More

The service manager, Mark Sowder, and the service team was exceptional. They identified the issue and resolution within a quick time and the repair cost was within a reasonable and fair price. was exceptional. They identified the issue and resolution within a quick time and the repair cost was within a reasonable and fair price. More

Heritage Honda is an excellent dealership. We have bought several cars over many years. Sales representative were all very polite and answered any questions we had. several cars over many years. Sales representative were all very polite and answered any questions we had. More

Excellent service as always. Robert Wiggington provides exemplary customer service each and every time I visit Heritage Honda of Parkville. He is quick to solve any issue and provide honest and accurate so exemplary customer service each and every time I visit Heritage Honda of Parkville. He is quick to solve any issue and provide honest and accurate solutions. Keep up the great work! More

Mark Sowder at the Heritage Honda in Parkville was prompt, courteous, knowledgeable, friendly, thoughtful, & very professional..he is a credit to the Honda organization, I highly recommend Mark Sowder prompt, courteous, knowledgeable, friendly, thoughtful, & very professional..he is a credit to the Honda organization, I highly recommend Mark Sowder & Parkville Heritage Honda. More

I brought my car in for a recall. I waited for my car and only had to wait a short period of time. I feel that I had excellent service. only had to wait a short period of time. I feel that I had excellent service. More

I only rate the service center good just because I had to come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I come back for the same service twice in few weeks but I still going to recommend this service center to everyone that I know and they have Honda. I am going to start with Service Manager Steve Berman, he called after my review and after few times of phone tags we got in touch. he was very nice on the phone, we had great conversation, very informative with a great manner, was asking me to let him to make it good by me for what went wrong the previse time. I explained to him about my 2004 car and also about my new 2021 car that I just perched from another Heritage Honda in Belair that needed its tag. after his recommendation for my 17 years old Accord he told me will tray to get my tags transfer for me to pickup in Parkville. to me that was a great customer service beside other stuffs he said going to do when I return. On Saturday when I arrived to Parkville my new adviser Mark Sowder was ready for me with very welcoming atmosphere , gave me my new tags for my new car and asked me to go to waiting room while he was checking the car. After little time he came and seat next to me and started first with the items that wasn't priority at list for time being, explained everything like I was seating in the class room and he was the teacher, I loved it, then he went over the major items and as he was explaining I was picking and choosing what I wanted to be fixed and ones in while I had some questions that as his routine he would stop and answer. I know I am going in a detail but this person was like god send from haven very knowledgeable and nice it took him and the his team just little over an hour to fix my car and now I will take all my 5 Hondas to them. they worked very hard to return a unhappy customer and make him happy. Big thanks to Steve and Mark More

Made an appointment at heritage Honda Parkville for an oil change. just needed an oil change. unfortunately it took two hours for an oil change while I was waiting they must have been really busy staff wa oil change. just needed an oil change. unfortunately it took two hours for an oil change while I was waiting they must have been really busy staff was very friendly thank you to all More