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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
792 Reviews

792 Reviews of Heritage Honda Parkville - Service Center

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December 18, 2020

Mark was awesome, ran me through everything that was going to happen with my oil change, how long it would be, and once it was finished walked me out. Was king and courteous the entire way through! More

by ariusio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Dec 22, 2020 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 17, 2020

Been going to Alan Watts for the past 8 years. Always excellent service and gets my car done in no time. Highly recommend seeing Alan. More

by tanja1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Watts
December 12, 2020

Within two days I have all my accessories I installed and I’ve never been given such quick, safe service-met all my expectations and more! More

by Jennifer P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Maurath
Dec 22, 2020 -

Heritage Honda Parkville responded

Hi Jennifer, thank you for taking the time to leave a review for us at Heritage Honda Parkville. We're happy we could meet your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2020

I made an appointment on line and the service dept had my car all day w/o perform any work and they did not address my concerns about my front struts, or my subframe and how my rear toe is not anywhere close More

by PerkyMama
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Koski
Dec 04, 2020 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we work hard to provide to meet and exceed your expectations, and we are disappointed to hear that this did not occur during your visit to our Service Department. Our Service Director, Steve Berman, would like to address your concerns as quickly as possible, but has been unsuccessful in connecting with you. At your earliest convenience, please contact Steve directly at 410.663.7155 or sberman@mileone.com. We look forward to speaking with you soon.

November 26, 2020

I’m never disappointed when I get my car serviced!!! Everyone is polite and eager to help you. They make sure you leave there satisfied. More

by tonyalowery79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Nov 29, 2020 -

Heritage Honda Parkville responded

Hi, thank you so much for your positive comments about Heritage Honda Parkville! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Honda Parkville! Take care!

November 25, 2020

1st time for service on my Honda CRV. Had made appointment to bring up on Wednesday. Spoke to Mark, told me to come on up on Tuesday. Mark called me at 3:30 to tell me I can pick my car up. GREAT More

by Deb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 29, 2020 -

Heritage Honda Parkville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Parkville. We hope to be of service to you again in the future. Best wishes, Heritage Honda Parkville

November 25, 2020

Amazing work and super friendly customer service. Honda told me about a filter that was needed and I’d just come in for a replacement key. The extra mile meant a lot!!! More

by Ayambaayuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Koski
Nov 29, 2020 -

Heritage Honda Parkville responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2020

Robert Wiggington was very friendly, professional and helpful. He was a pleasure to work with. I’m going to ask for him the next Time I have to have my car serviced. He was awesome! More

by leckenrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Nov 25, 2020 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Heritage Honda Parkville! We hope to be of service to you again in the future. Best wishes, Heritage Honda Parkville.

Nov 25, 2020 -

leckenrode responded

Happy Thanksgiving!

November 23, 2020

Robert and the crew did a great job! They worked on replacing my brakes and rotors. Thanks to all of you at Heritage! Happy Holidays! More

by Jghgfghfd
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Nov 24, 2020 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 17, 2020

Dealership was fine. Service was fine. However, I have neither the time nor the inclination to write reviews. This is a totally unnecessary imposition. And requiring a word count??? Please ... More

by Skipnoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Nov 19, 2020 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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