Heritage Honda Parkville - Service Center

Lack of communication Basically we brought our car in for no reason today due to lack of communication between team members. We came in for a repair that was already done, Basically we brought our car in for no reason today due to lack of communication between team members. We came in for a repair that was already done, but was told that the work actually did still need to be done. We in fact waited a week for a part to come in, to find out that it was totally unnecessary (as the work was done at a previous visit but not communicated that it was) Jason provided great service, but lacks a team to back him up More

Routine maintenance Scheduling the service was super easy. The representative was friendly and extremely helpful. The service itself was done exactly when they said it wo Scheduling the service was super easy. The representative was friendly and extremely helpful. The service itself was done exactly when they said it would be done and a thorough explanation of the services done was provided. Again, the representative was friendly, courteous, and helpful. More

Service usually good, this time mistakes The service department is always responsive and pleasant. My Honda is still under warranty and we purchased a care plan as well. This time 3 tires had The service department is always responsive and pleasant. My Honda is still under warranty and we purchased a care plan as well. This time 3 tires had to be replaced and when they drove it around to me at pickup time the assistant fortunately noticed a wobble and discovered lug nuts loose. After they corrected that tire I asked them to check than others and they were all loose. The manager took the car back again and made sure they were all tightened. It drove beautifully for the 300 mile drive up north and back that my 19 yo took it on. One can imagine my relief that it was not discovered on the highway. More

Great service I took my truck in for service today 6/17/19. Garrett was my service rep. He's very professional and knowledgeable about the products for my Honda Pil I took my truck in for service today 6/17/19. Garrett was my service rep. He's very professional and knowledgeable about the products for my Honda Pilot. I trust his opinion about recommended service. Thus far I have had no issues or complaints against the Parkville,MD Honda. I purchased my vehicle at this location as well. Yes, I highly recommend Parkville service center and Mr. Garrett as well. 🙂 More

Happy Customer Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service repre Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service representative More

Long Time Customer I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Hon I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Honda! More

Great service Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. More

My dead battery Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were p Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were pleased with our service and have used Heritage in the past. More

Awesome service! Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. More

Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More