Heritage Honda Parkville - Service Center

Awesome service! Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. More

Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More

Fast efficient loyal to customers I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging bec I came in feeling annoyed after leaving a known mechanic business that has commercials and all. Honda welcomed me with opened arms without judging because I went somewhere else. Needless to say they took care of me and made sure I understood everything they did and why with satisfaction. Thanks to Mark Sowder for all the help and understanding I needed. More

First service was amazing I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arri I picked up a nail in one of my tires a month after buying the car. Thankfully, I bought the road hazard protection plan when I bought the car. I arrived 45 minutes before my scheduled appointment but was greeted with a smile right away, no problem. I explained the issue and Mark took the car away. I was ready for an argument about the damage not being covered, but I was amazed when Mark came to the waiting area to tell me that they found the nail and already negotiated with the warranty company for a new tire if I wanted it. Stunned, I approved the work and got back to work on my laptop. When the work was complete, Mark saw that I was still busy, so he brought my keys to me and didn't even ask me to sign a No Charge work order or receipt! He emailed a copy to me for my records instead. My car was ready outside so when I finished what I was working on, I packed up, jumped in my car, and headed home. I was stunned for hours at how great of an experience I just had and couldn't stop talking about it. Given the opportunity, I plan to return here for service as much as possible. As happy as I was with the sales experience, the service experience blew me away all over again. Heritage continues to impress. More

Great Customer Service Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem wa Great customer service with Dora!! She was friendly, knowledgable and knows her business. The car was ready when she said it was. While the problem was not immediately fixed, the next steps to take were clearly explained. More

Great Service Bill always takes care of my car. He always tells me exactly what the car needs, no fluff. Price is exactly as quoted. Good job. Will be back Bill always takes care of my car. He always tells me exactly what the car needs, no fluff. Price is exactly as quoted. Good job. Will be back More

Excellent Service I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dea I have done my service at this Dealer since 2008 and their service is excellent though the price is little bit high that you could expect from any dealer. But the work done on your car will please you. More

Excellent customer service !!! I had a problem with my Honda Civic AC and they were able to fix it quickly - this was done during a thunderstorm even when the electricity went off a I had a problem with my Honda Civic AC and they were able to fix it quickly - this was done during a thunderstorm even when the electricity went off at the dealer for a period of time. I am happy with the outcome. I also happy that my appointment was made immediately and that it was resolved on the first visit. Excellent customer service !!! More

Great friendly service Efficient and friendly service. Work was great and price was good. Wait time was a little long since I made an appointment, but all in all a good expe Efficient and friendly service. Work was great and price was good. Wait time was a little long since I made an appointment, but all in all a good experience. More

Oil change and other services Fast service, Waited for less than 2hrs. The other dealership service centers I went usually took longer time for oil change and other services. Mark Fast service, Waited for less than 2hrs. The other dealership service centers I went usually took longer time for oil change and other services. Mark Sowder is very nice and helpful. Would go again next time. More