Heritage Honda Parkville - Service Center

2011 CRV I had dropped my car off knowing that I had an aftermarket warranty that would take at least 24 hours to pay their end of the repairs before I could p I had dropped my car off knowing that I had an aftermarket warranty that would take at least 24 hours to pay their end of the repairs before I could pick up. The staff was very good at keeping me informed of what was needed, the stages of repairs, and finally when I could come in and get the vehicle. I have always been happy with the level of service and mechanical knowledge of the staff and plan to return for future repairs/maintenance. More

Quality Routine Maintenance I was extremely satisfied with my recent service appointment at Heritage. Terry was very attentive to all of my car service needs and she provided ex I was extremely satisfied with my recent service appointment at Heritage. Terry was very attentive to all of my car service needs and she provided excellent follow-up. Great experience. More

Great Was there for a first time oil change. That was FREE. Was advised on everything that was done to my car and also what needs to be done. Was there for a first time oil change. That was FREE. Was advised on everything that was done to my car and also what needs to be done. More

Great Experience I had service work completed at Heritage Honda and I was very pleased! It took less time than anticipated and all staff was courteous and friendly! I had service work completed at Heritage Honda and I was very pleased! It took less time than anticipated and all staff was courteous and friendly! More

Great Mechanics and service Best Honda Dealership in Maryland! They actually listen to you and fix the problem. The service writer contacted me with updates (I didn’t ever have t Best Honda Dealership in Maryland! They actually listen to you and fix the problem. The service writer contacted me with updates (I didn’t ever have to call him and ask the status of my car - Big Thank You Bill). It was a quick fix and my car done by early afternoon the following day. Also, a huge thank you to the mechanic that went on a ride with me to hear the weird noise my car was making! I took it to a different Honda (in Belair) and the service writer nor a mechanic would listen or help. Thank you Heritage Honda in Parkville More

Very frustrating Appointment time not kept, length of time required not accurate, and felt I was there for an up sell. Had another appointment and the over run for tim Appointment time not kept, length of time required not accurate, and felt I was there for an up sell. Had another appointment and the over run for time by an hour and a half for this scheduled appointment was distressing and disappointing. When I looked through an open device department door and saw an employee just sitting in the car, that was enough. More

Great Service Have always had a good experience with the service department. Bill is especially attentive to customers needs. Great job. This is the place to get Have always had a good experience with the service department. Bill is especially attentive to customers needs. Great job. This is the place to get service More

Great service Improve your waiting area please. Smell was not great. Get confortable seat I was there waiting for my car for about 2 hours. Vending machine please Improve your waiting area please. Smell was not great. Get confortable seat I was there waiting for my car for about 2 hours. Vending machine please include healthy food. More

Above and beyond I had a problem with the button on my gear shift, which is a huge problem if you can’t get the car in gear. So I drove to Honda in Towson with no appo I had a problem with the button on my gear shift, which is a huge problem if you can’t get the car in gear. So I drove to Honda in Towson with no appointment on a Saturday morning. It wasn’t open yet, so I waited in my car. Diane actually came out to my car to see if she could help! Then took my car in right away to fix it. She was so kind and helpful. I am so appreciative that she helped me in this way. She is a wonderful representative of Honda Towson! More

Great service!!!! Great honest service!!! Terry Irish was friendly and Honest. Hard to find that theses days. I would tell everyone to go there to get there car service Great honest service!!! Terry Irish was friendly and Honest. Hard to find that theses days. I would tell everyone to go there to get there car service. More