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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
794 Reviews

794 Reviews of Heritage Honda Parkville - Service Center

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November 17, 2018

Allan Watts #1 I have brought my Honda CRV to the Heritage Towson location and Allan Watts for years. Great service consistently and he explains exactly what is need More

by OriolesFan4Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Watts
Nov 21, 2018 -

Heritage Honda Parkville responded

Hello, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 20, 2018

Garrett was excellent with his customer service. He was knowledgeable, polite and ready to go above his regular duties to wash my windows. I believe he got m More

by Honda,garrett
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 01, 2018 -

Heritage Honda Parkville responded

Garrett, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! We look forward to your next visit! Take care!

September 12, 2018

Staff gave me that one on one personal service The staff work with me and explained services.clean dealership and the eminities are great as well.I would recommend this dealership to anyone who doe More

by Wanda2914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buzzy McAllister , Anthony Witherspoon
Sep 14, 2018 -

Heritage Honda Parkville responded

Hi Wanda, thank you so much for your positive comments about Heritage Honda Parkville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2018

A big headache went away Dora took care of us so well. She kept us informed about what was going on with our car and answered our questions without making us feel as if we wer More

by Salaz86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman
Sep 05, 2018 -

Heritage Honda Parkville responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Heritage Honda Parkville

August 31, 2018

Dora—excellent customer service I’ve been a Heritage customer for many years and have gotten good customer service. Yesterday, I received excellent customer service from Dora who too More

by Ziggybean1
Recommend Dealer
Yes
Employees Worked With
Dora
Sep 05, 2018 -

Heritage Honda Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2018

Service Was able to make an appointment on line and get in and out on a Monday. The service advisor Garrett was great and knowledgeable. Will be bringing my c More

by tsd1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Aug 19, 2018 -

Heritage Honda Parkville responded

Thank you for sharing your positive experience! We are so grateful to have earned your business and look forward to your next visit!

July 24, 2018

Service could be better. I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I comin More

by Purchaser from harbor east
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd, Dustin Goodman, Tim Althoff
Aug 10, 2018 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We are disappointed to hear about your less than positive experience and understand your frustration with our dealership. When having a car in service, you should be informed in the status of your vehicle. We are sorry this did not occur. We appreciate your father taking our call and speaking with us about your experience. We are confident that your next experience with us will be a positive one. If you have any further questions or concerns please contact our General Manager, Bill Starr, at bstarr@mileone.com or 410.663.7130. Thank you and we look forward to working with you soon.”

June 25, 2018

Thumbs down for John Donovan I have never met or talked to a manager who just wanted to pass the buck back to the service rep so quickly. He was not willing to listen, understand, More

by walldoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Donovan
Jul 20, 2018 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We appreciate your feedback. Our goal is to meet and exceed the expectations of our customers and are disappointed this did not occur. We would like to thank you for taking the time to talk to our General Manager, Bill Starr, to help address your concerns. We apologize for the less than positive experience and would appreciate another opportunity to restore your faith in our dealership. If at any point in the future we can help you with any service needs, please contact Bill at bstarr@mileone.com or 410.663.7130. Thank you for your valued input and we look forward to working with you soon.

June 25, 2018

Service problem. Due to a technician mistake my engine required replacement. Mr. Donovan, who is the service manager, accepted full responsibility and had an engine fr More

by landhbluth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Kimberly Brown
June 04, 2018

it was a good experience finished my car with less than i. expected time . the job were done well. the service consultant was friendly. the wait area was okay with coffee and More

by carboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Jun 11, 2018 -

Heritage Honda Parkville responded

We're glad you had a good experience with us! If there is anything additional we can assist you with, please let us know!

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