Heritage Honda Parkville - Service Center

Allan Watts #1 I have brought my Honda CRV to the Heritage Towson location and Allan Watts for years. Great service consistently and he explains exactly what is need I have brought my Honda CRV to the Heritage Towson location and Allan Watts for years. Great service consistently and he explains exactly what is needed, why, how long it will take and is always right on the money! You can’t go wrong with Heritage Towson or Allan!! More

Garrett was excellent with his customer service. He was knowledgeable, polite and ready to go above his regular duties to wash my windows. I believe he got m was excellent with his customer service. He was knowledgeable, polite and ready to go above his regular duties to wash my windows. I believe he got me in and out of there as fast as he could which means a lot to me. I will be back so I can see Garrett. He is an asset to your company! More

Staff gave me that one on one personal service The staff work with me and explained services.clean dealership and the eminities are great as well.I would recommend this dealership to anyone who doe The staff work with me and explained services.clean dealership and the eminities are great as well.I would recommend this dealership to anyone who doesn't even have a Honda Accord . More

A big headache went away Dora took care of us so well. She kept us informed about what was going on with our car and answered our questions without making us feel as if we wer Dora took care of us so well. She kept us informed about what was going on with our car and answered our questions without making us feel as if we were bothering her. We had trouble with a used car purchase from the Catonsville dealership- the air conditioner stopped working and the alternator needed to be replaced in the used car that we had purchased two weeks ago. We weren’t getting anywhere with the Catonsville dealership (they wouldn’t answer their phones and wouldn’t call us back), but Heritage Honda Parkville helped us so much. In the end, they fixed our car and we are so happy we decided to deal with them instead of the other dealership. More

Dora—excellent customer service I’ve been a Heritage customer for many years and have gotten good customer service. Yesterday, I received excellent customer service from Dora who too I’ve been a Heritage customer for many years and have gotten good customer service. Yesterday, I received excellent customer service from Dora who took the time to explain what my car needed and was the first person to tell me about the shuttle service. More

Service Was able to make an appointment on line and get in and out on a Monday. The service advisor Garrett was great and knowledgeable. Will be bringing my c Was able to make an appointment on line and get in and out on a Monday. The service advisor Garrett was great and knowledgeable. Will be bringing my car here from now on.. More

Service could be better. I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I comin I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I coming in to purchase the car, they were very friendly. Of course because we were buying a car. It actually took a lot longer than we expected it to take. We got to the dealership around 11AM and didn’t get out with my car until after 5pm. so it was a lengthy visit. I was told to bring my car back and drop it off the next Monday to have Auto Armour and LoJack installed in my vehicle and they would give me a loaner car. when i went back the next on Monday without my dad is when i experienced a major difference in the service that i received. There were so many issues that it’s entirely too much to address them all. However, here’s a few. I was told that my car would be done by the end of the day. Here it is a whole day later and they still have my car. Not one person even gave a courtesy call to inform me that my car would be there overnight. I drive for work and this is a lot of money that i losing out on because of this dealership. Yes they gave my a loaner, however my employer insures my specific vehicle not a loaner. So I’m unable to work until i get my car back. This is day two of me having this car and still not one phone call from anyone. I’ve already attempted to call over 5 times this morning but the voicemail is all that answers. The loaner they gave me wreaked of an HORRIBLE smell that was totally unacceptable and nor was it vacuumed or clean. I then asked are there any other loaners. I was directed to Tim in sales. I ask Tim about another loaner and he literally touches his desk phone and a folder that he definitely didn’t open or even looked at and turns right around and tells me no. Tim didn’t even attempt to check. I was standing in his office door watching him the entire time. Nevertheless, based on my experience with this dealership ship i would not recommend this dealership at all. I will definitely leave a follow up review once i get my car back. More

Thumbs down for John Donovan I have never met or talked to a manager who just wanted to pass the buck back to the service rep so quickly. He was not willing to listen, understand, I have never met or talked to a manager who just wanted to pass the buck back to the service rep so quickly. He was not willing to listen, understand, or explain thoroughly about the issues I faced with my experience with the service center. I have a tough time trusting dealership service centers and this is why. It's unfortunate that he works for Heritage Honda, otherwise I would have an easier time taking a car back to them for service. More

it was a good experience finished my car with less than i. expected time . the job were done well. the service consultant was friendly. the wait area was okay with coffee and finished my car with less than i. expected time . the job were done well. the service consultant was friendly. the wait area was okay with coffee and teen provided More