Heritage Honda Parkville - Service Center

Prompt Thorough Service Today’s appointment entailed the car’s 20,000 mile service and recall application. This maintenance schedule was pretty extensive and expected. Howeve Today’s appointment entailed the car’s 20,000 mile service and recall application. This maintenance schedule was pretty extensive and expected. However, I often get apprehensive with the parts and labor sticker shock. The service representative Mark Sowder was good enough to apply the online coupon discount which was somewhat of a relief and appreciated. He carefully explained what was needed, then pointed out noted items that were illustrated after work was done. I have used this service center since 2009 and for most part it has seemed worth the drive from Harford County. During the ride back home I did feel at ease and again felt the love of driving my car, just like it wasnew. More

Exceptional service Fast and friendly. Took great care of me and my civic. I would definitely recommend this shop to a friend. The free 43 point inspection was also a gre Fast and friendly. Took great care of me and my civic. I would definitely recommend this shop to a friend. The free 43 point inspection was also a great tool for knowing the health of my vehicle. More

I’m a very satisfied customer. I’ve been using Heritage Honda for many years (one Accord, two Civics and now a Fit). I have been impressed with the service I have received and will I’ve been using Heritage Honda for many years (one Accord, two Civics and now a Fit). I have been impressed with the service I have received and will continue to be a customer. More

Thorough excellent service, reasonable price. Mark Sowder, service advisor, got me in quickly for a brake job. The work cost less than another dealership and Franchise, also took care of a airbag Mark Sowder, service advisor, got me in quickly for a brake job. The work cost less than another dealership and Franchise, also took care of a airbag recall others missed. Very cordial. I believe the service guys did extra tweaking because the car (2010 Accord) drove nicer than it has in a while. More

Wait time is ridiculous Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour bef Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour before I did More

Excellent Customer Service I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly as well. More

Honda service Tony is an awesome advisor and a true asset to honda service. I love heritage honda and all her employees. They have high standards, but tony reflects Tony is an awesome advisor and a true asset to honda service. I love heritage honda and all her employees. They have high standards, but tony reflects those standards More

Excellent service Ruth is the best. I would highly recommend. I always get froiendly service and it is quick in and out. The shuttle driver Robert is great. Ruth is the best. I would highly recommend. I always get froiendly service and it is quick in and out. The shuttle driver Robert is great. More

Great help with unusual problem. Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and those working with him found problems which had not previously been identified which had caused problematic behavior of the shifting mechanism to recur, and they were diligent in revisiting everything that had been previously done and identifying the cause of the recurrence and fixing it. He helped keep the cost below what it could have been by providing some of the labor gratis due to the fact that they were re-checking/re-doing and correcting some work that had already been done once by another dealer. Bill Marath and those working with him also helped me gratis in getting some clips put back into my front left fender liner a few days earlier after someone had backed into my wheel well and crumpled it a bit. More