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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
794 Reviews

794 Reviews of Heritage Honda Parkville - Service Center

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January 18, 2018

Excellent service Ruth is the best. I would highly recommend. I always get froiendly service and it is quick in and out. The shuttle driver Robert is great. More

by pinz20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruth (cashier) Robert (driver)
Jan 22, 2018 -

Heritage Honda Parkville responded

We are so pleased that Ruth and Robert consistently provide you with friendly service! We look forward to your next visit! Take care!

January 14, 2018

Great help with unusual problem. Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and More

by Clutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath, Mark Sowder
Jan 14, 2018 -

Heritage Honda Parkville responded

Thanks for your detailed feedback! We're glad to hear our team delivered such a great experience in addressing the issue with your clutch. If there's anything further we can do for you, we are happy to help!

October 15, 2017

Oil chanhe Mark was extremely nice and informative. He expulsiones everything’s with patience. I also did not wait long, especially since I had previously made a More

by Bdromero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 20, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 12, 2017

Professional and efficient I described I described the problem and within a short time the problem was diagnosed. I neeeded front brakes and once diagnosed was done within an hour More

by Julesaccord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 09, 2017 -

Heritage Honda Parkville responded

Greetings! Thank you for stopping by Heritage Honda PArkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 12, 2017

Very good I purchased my Crosstour here and have always brought it here service and have always had great customer service. Everyone has always friendly and kno More

by Gfalkenhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Nov 09, 2017 -

Heritage Honda Parkville responded

Thank you for taking the time to review us! Heritage Honda Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

October 09, 2017

Service Rep lied The service Rep named Mark just lied to me sell battery even though battery was doing fine. They told me that he charged it full but does not perfom g More

by Niraj Maharjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Sowder
Oct 11, 2017 -

Heritage Honda Parkville responded

Thank you very much for taking the time to review our service at Heritage Honda Parkville. Your input, and the feedback from all of our customers, is important to us. We are disheartened to hear your dissatisfaction with your service experience; is it never our intention to mislead our customers. Heritage Honda Parkville only works with certified Honda equipment, and apologize for any miscommunication. Please contact Bill Starr, our General Manager, at bstarr@mileone.com if you would like to discuss your experience in more detail. Thank you for your time and consideration.

October 02, 2017

Excellent customer service very caring always suggest what I need and and I take her advice hours are great and location is great as well More

by Trump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Oct 24, 2017 -

Heritage Honda Parkville responded

Thank you for taking the time to review us! Heritage Hyundai Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

September 22, 2017

Fast service with discounts. Mike and Dustin made it possible for me to finance a great new Honda Civic and it runs perfect. The only maintainable it needs is oil changes and tire More

by AntoineCivic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ademiluyi, Dustin Goodman, Garrett Powell, Tony Mantegna
Oct 18, 2017 -

Heritage Honda Parkville responded

Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Honda Civic. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

September 19, 2017

very professional As always the people at park ville heritage Honda were very helpful and genuine. They are customer first.I would recommend others to visit for servic More

by terry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 15, 2017 -

Heritage Honda Parkville responded

Good afternoon Terry! Thank you so much for your kind comments. Heritage Honda Parkville is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Terry for the highly praised review.

September 18, 2017

Excellent customer service Garrett Pall went over and beyond in customer service . He was very polite and helpful and satisfied all my needs. Overall rating he went over the top More

by Robinj77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
Oct 15, 2017 -

Heritage Honda Parkville responded

Greetings Heritage Honda Parkville! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

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