Heritage Honda Parkville - Service Center

Getting service was so easy The entire process was so easy from the time I scheduled the service. I chose the day I would drop off my vehicle. From the time I pulled up to the The entire process was so easy from the time I scheduled the service. I chose the day I would drop off my vehicle. From the time I pulled up to the service door to the time I left, everyone seemed to be interested in getting me in and out with the least amount of hassle and in the shortest amount of time; and everyone was extremely friendly & professional. More

Excellent Express Service The day before, I had arranged installation of a new under-seat cargo box with my service advisor, Erin Lober. My 2011 Ridgeline was taken in immedia The day before, I had arranged installation of a new under-seat cargo box with my service advisor, Erin Lober. My 2011 Ridgeline was taken in immediately upon my arrival, excellent installation work was completed, and I was ready to roll in less time to drink a cup of coffee and eat a donut. This service team and service advisor, Erin Lober, rock me in my sox!! I couldn't ask for more professional support; it is almost as if I had a private pit crew. I'll stay with this dealership because of the excellent service team! More

Erin Lober the service attendant to look for. When visiting the dealership service center, Erin Lober is who I look for. I just tell her what needed to be fixed and do the write up, no pushing oth When visiting the dealership service center, Erin Lober is who I look for. I just tell her what needed to be fixed and do the write up, no pushing other things to be done on the vehicle, unless needed to. More

Excellent Customer Service Steve Burman ordered a replacement airbag within a day of my phone call and arranged for me to bring my Pilot in the next day for service. I dropped m Steve Burman ordered a replacement airbag within a day of my phone call and arranged for me to bring my Pilot in the next day for service. I dropped my car off on Wednesday and Assistant Service Manager Bill Maurath had the work done and called me before 11 am the following day to let me know my car was ready to be picked up. Customer service just doesn't get any better than that! More

Great Work and Outstanding Customer Service! I had a wonderful experience at Heritage Honda thanks to the friendly and courteous customer service of Erin Lober! She explained in detail the mecha I had a wonderful experience at Heritage Honda thanks to the friendly and courteous customer service of Erin Lober! She explained in detail the mechanical issues I was experiencing with the engine light sensor and air condition unit in my Honda, CRV. She was able to quickly identify the problem I was having and repair my vehicle while I waited. She also presented me with maintenance options which would save me money in the long run and improve the efficiency of the engine. Erin also allowed me to use her personal cell phone charger to charge my cell phone when the life of my cell phone battery was down to 5%. Moreover, after my vehicle repairs were completed she parked my car in a convenient location in front of the building, opened my door and handed me the keys. I appreciate Heritage Honda's excellent customer service, quality work, and amenities they offer such as a comfortable lounge area, access to computers, Wi-Fi, courtesy bottled water/other beverages and a complementary USA Today Newspaper which allows me to keep up with the latest news and catch up with my emails while I wait... Thanks again Erin for all your kind assistance and professionalism! Keep up the great work and GOD bless you always!!! Sincerely, Frank More

Service Advisor Erin Lober Years ago when I was looking for a service home for my Honda Odyssey that I purchased at a dealership that had gone out of business, I found Honda of Years ago when I was looking for a service home for my Honda Odyssey that I purchased at a dealership that had gone out of business, I found Honda of Parkville. My initial experience there was not good at all however, I then shortly met Erin, and boy did my gloomy experiences turn into enjoyable experiences. She is the only reason, along with Steve Berman, why I continue to get by 09 Honda Odyssey touring serviced there! Erin, will do her best to make sure you are pleased. She is patient, honest, and explains what is happening or has happened to your vehicle even if it means by demonstration. She always does a phenomenal job at diligently explain what my service expenses will be before the service begins, and also gives guidance on the importance of the care of your vehicle. She makes sure you get your oil change card stamped which helps on free services. I would like to also mention Steve service manager will also step up to the plate, to resolve any concerns you (the customer) may have, such as what I had before I met Erin. The shuttle guys are pleasant to ride with and are always on time! More

Erin Lober is the reason I own a Honda. After driving a Honda Accord for ten years, I wanted to purchase a SUV, and the Pilot was one of four vehicles I was considering. Due to my vehicle se After driving a Honda Accord for ten years, I wanted to purchase a SUV, and the Pilot was one of four vehicles I was considering. Due to my vehicle service experience with Erin Lober, the most important criteria in the purchase of a new vehicle was to continue having Erin Lober as my Service Advisor. I am in sales and spend half of my life in my car, and I need that time to be worry-free. Erin's advice allowed me to get 267,000 miles out of my Accord (it was in fine shape when I traded it in, but I wanted the SUV). She thoroughly answers all of my questions, brings the mechanic out to talk to me, and always explains which work is necessary now and what can wait. If I am in a bind with time, but need my car serviced, she always gets me an appointment, even at the last minute. After 80,000 miles on the Pilot so far, it still runs like new, thanks in large part to following Erin's advice. I know Erin absolutely cares about doing what is best for me. She is invaluable and irreplaceable. More

good service Ms. Lober was very helpful and very attentive to my needs.she is one of the best in business went it come the service on your car. Erin is very,very g Ms. Lober was very helpful and very attentive to my needs.she is one of the best in business went it come the service on your car. Erin is very,very good, More

Hooked on Honda Ms. Erin Lober is the primary reason my family continues to own Honda vehicles. Anybody can sell a vehicle, but the "proof-in-the-pudding" is the car Ms. Erin Lober is the primary reason my family continues to own Honda vehicles. Anybody can sell a vehicle, but the "proof-in-the-pudding" is the care and quality of service experienced by the owner that makes or breaks a dealership relationship. Erin has been steadfast in providing the personal touch that both humanizes the experience as well as assuring the best possible service results. She is the dream employee that every business management team needs to be the direct customer "face-of-the-business." Bad news travels like a flashfire in the public domain, and Erin gives 120% to her job to ensure it doesn't happen on her watch. Mile One and Honda USA should have special recognition for such outstanding employees as Erin Lober. More

Fantastic Service First time receiving service and Mark made the process very easy and painless. The most friendly service guy I've met :-) I'm happy I chose heritage First time receiving service and Mark made the process very easy and painless. The most friendly service guy I've met :-) I'm happy I chose heritage Honda! More