Heritage Honda Parkville - Service Center

Great Service at Heritage Honda Parkville I was in for an oil change three days ago and as usual received excellent service. Ricky Gibson was my advisor that day and I was very pleased. Ever I was in for an oil change three days ago and as usual received excellent service. Ricky Gibson was my advisor that day and I was very pleased. Every time I have gone to Heritage Parkville, I have gotten the best care and very fair prices for the service they render. Kudos to everyone there. A. Mitchell More

Towson Service Center/Awesome Customer Service Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1 Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1:30 last Thursday I called and was VERY lucky to get Kim Brown on the phone. My son had called earlier and was told the earliest appointment would be the following Monday at 10AM. Kim told me to have my son come right over and ask for her. Within an hour she called to let me know the issue, what needed to be done and the cost. An hour later she called to say the car was ready. She treated me like I was her best customer. You do not receive customer service like this many places. Kim is a true asset to you service center. If I had that kind of customer service every where, life would be so great. THANKS Kim for going above and beyond for me as a customer and a concerned parent. I will always remember your great service !! Heritage Honda be proud she is part of your team !!! More

Good, efficent service Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explaine Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explained what they would be doing and how long it would take.. He also showed me how to reset the (annoying) low tire pressure light. He directed me to the waiting area where you could get coffee and watch TV watch TV until you car was finished. Car was brought to the front when work was completed. It was a relaxing experience with no surprises. Wayne More

Oil change I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in and out in no time at all. I arrived at 7:30 and I was out before 8:15 am. More

Gold Standard in Service Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 3 Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 30 miles). Robb Peters is our Service Adviser and he is the best, true professional - can't say enough about him. He has taken care of all of our Honda's Because of him and the service he continues to provide we would not buy or have our cars serviced anywhere else. More

Excellent service I have used Robb as my advisor for many years he is trustworthy and works hard to make your service experience everything it should be I have used Robb as my advisor for many years he is trustworthy and works hard to make your service experience everything it should be More

Outstanding service experiences We have an 07 CRV EX-L Navi and an 08 Odyssey Touring which were both bought new at Heritage Honda Parkville. Both cars are exclusively serviced at th We have an 07 CRV EX-L Navi and an 08 Odyssey Touring which were both bought new at Heritage Honda Parkville. Both cars are exclusively serviced at the Parkville service center. For many years, Robb Peters has been my "go-to' service advisor because Robb always provides straightforward, honest solutions to any service issues and fully explains the services or repairs that were performed and talks to me as if I actually know something about cars.. More

In Robb I Trust! My wife and I are very pleased with the service we recieve from Heritage Honda Parkville. Robb Peters has been our service adviser for two Odyssey's My wife and I are very pleased with the service we recieve from Heritage Honda Parkville. Robb Peters has been our service adviser for two Odyssey's now and I wouldn't take the car anywhere else. This is not the closest dealership to my home but to know that we are being taken care of by someone we trust, it's worth the drive. More

Loyal customer! Very happy with my experience at Heritage. Tony was great and explained everything with ease. Timing was quicker than originally quoted. My family has Very happy with my experience at Heritage. Tony was great and explained everything with ease. Timing was quicker than originally quoted. My family has bought 5 cars with Heritage and will continue to do so. More

Excellence when it counts...Quality service after the sale I am a senior service manager for a large, well established company in the Baltimore area. Because of what I do, I am probably more critical than most I am a senior service manager for a large, well established company in the Baltimore area. Because of what I do, I am probably more critical than most and expect the the quality of service that I provide. Recently I purchased a fairly new Honda Civic. I put as much or more effort into shopping for this car than any car I bought previously because it was the first car I bought for my oldest child. I looked first at safety and reliability, areas we all know Honda stands out. Then I looked at price. I bought a Honda two years ago from a dealer much closer to home than Heritage but their service department provided one bad experience after another and really didn't seem to care. I shopped other dealers from the biggest to the smallest and even the big one wouldn't come close to the price Heritage agreed to. For the same exact vehicle, same year, features, etc., Heritage was $850 less than the big guy. In addition, the car at Heritage had 3,000 fewer miles and a better car fax report in terms of maintenance. It was a no brainier. The guy complaining about them not matching an Internet price probably didn't know what he was looking at and asking the wrong questions. Heritage not only met what I saw online but came down a little from that price. Since then, their service department has bent over backwards to take care of everything I've needed. I've been dealing with managers Mike Hoban and Tony Mantegna who are always attentive and make a point to follow up with me afterward. They even went to bat for me with corporate to help me with a part for my CRV that I didn't even buy from them. If you are one of the very few who didn't have a great experience there, walk back in and talk to them. I can assure you, whatever your issue is, they will resolve it. I drive past two well known dealerships, 10 minutes from my home, and another 20 minutes from there because I will only deal with Heritage Honda from now on. More