Heritage Honda Parkville - Service Center

I took my car in for service and Mark Sowder was extremely courteous and helpful. When I realized the expense for some damage I had done was greater than I realized and contemplated buying another extremely courteous and helpful. When I realized the expense for some damage I had done was greater than I realized and contemplated buying another car, he was very understanding. Even when I left my cell phone in the car and called to see if he could check for me, he was more than glad to find my car and call me back with numbers I had missed. The sales person who helped me with my purchase was Meylin Lopez who was not pushy at all, but simply answered questions and gave information about the cars, both used and new. Even she was understanding when I said I'd have to think about the decision and let her know. The trade they gave me on my CR-V was good. All-in-all, very nice experience! Thank you Heritage. More

I just want to thank Mike Gallup, Matt (in parts) and Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Ma Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Matt helped me identify and order a part in such a friendly and helpful way. And Adam was great in helping me understand the service categories and getting what I needed. You all will definitely keep my business!! More

Comments are about the Service Center in Towson, Heritage Honda Service Center, 725 York Rd. I have been going there for about 6 years and all the service advisors are great to deal with. Always let me kno Honda Service Center, 725 York Rd. I have been going there for about 6 years and all the service advisors are great to deal with. Always let me know whats going on with my car and let's me know what coupons are on there web-site. A great Honda service center. I have two Honda, I go there for warranty work and my service, Thanks guys. More

This is our second vehicle from Heritage Honda. The experience the first time was great, which led us back for another great experience. Loved the guys we dealt with. Courteous, fair and knowledgable. experience the first time was great, which led us back for another great experience. Loved the guys we dealt with. Courteous, fair and knowledgable. In the future we will definitely return to purchase another Honda. More

I just wanted to take a minute to say thanks to Chris Murray, my service advisor for the last two years. It's always a great experience to work with him on any service I need. I just purchased ano Murray, my service advisor for the last two years. It's always a great experience to work with him on any service I need. I just purchased another new honda and will be having it serviced at Heritage Parkville as well. I encourage anybody reading this to ask for Chris and he will take care of you. Thanks again, Man... ;) Neal Manning Pasadena, MD More

I had given my Oddessy 07 for service. At the given time of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and inform of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and informing me about the delay. Second time before going to pick up my vehicle I called the dealership twice, once I even left a message asking them call back about the status, I didn't get a call. On going to dealership, my vehicle was ready for pick-up. I told Mark that I had called 2 hrs back to inquire about the status of my vehicle and informed him that I had even left a message but nobody called back for 2 hours, his reply was they are very busy and they get around 500 messages in those 2 hours and not able to call back. The attitute and the manner in which I got the reply it seemed that he doesn't even care to hear what I was trying to tell him. More

18 years ago, I bought my first Honda Accord from Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable and helpful - and they offered me a great price on my trade-in as well as the most competitive price on my new Accord. I loved the car, and I found the folks in the service department to be friendly, smart and always on time. They also surprised me by saving me money every time I went in for service. In these last 18 years, I have bought several more Accords, plus a Civic for my college bound daughter, and a CRV for my wife. I've recommended Heritage Honda to my brothers and a good friend - who also wound up buying from Heritage Honda and loving the experience! The past few years, I've been driving a Pilot which I also love and as important, I continue to love the knowledge that when I buy my car or get my car serviced at Heritage Honda, I'm getting the best value of any purchase I've ever made. Honda is a great product. Dependable, good value, all that. But these days, there are lots of good cars out there. What's really unusual is the excellent service that you find at Heritage Honda. More

This was the first new vehicle that I have purchased and my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the m my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the minivan market. My search for a minivan led me to Honda, my conversation with Gary Burlage led me to Heritage. Gary was professional, knowledgeable and courteous and made the entire purchase process easy and efficient. Gary sold the vehicle.My first experience with the service department exceeded my expectations. I had stopped in one morning, unscheduled, around 800 am to see if I could get a quick oil change. I was in the area for a 900 am appointment abount a mile away from the dealership. The service department said they could squeeze me in at 9 am, this conflicted with my appointment. The service department made this offer, leave your vehicle, we will drive you to you appointment, call when your done and we will pick you up. My appointment ended at 1000, I was picked up returned to the dealership where my vehicle was completed and waiting for me. OUTSTANDING. The second service experience involved a cosmetic flaw/repair in the leather seating. Tony Mantegan, Service Manger, inspected the concern and resolved issue ..no problem. Tony sold the next vehicle I will buy, it will be from Heritage. More

I used the Towson Store ( Heritage Honda ) for my 30,000 mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I am glad Heritage has the store in Towson because it is closer to me, I work in Towson. The Towson store is just a service Center. I bought my Civic from Heritage in Parkville. My Dad uses the Towson store also. Thanks, More

I took my Honda Accord for a preventive maintenance schedule. Few days later, the two engine belts went out of their place, although they were suposed to inspect them and andjust them (this part of the schedule. Few days later, the two engine belts went out of their place, although they were suposed to inspect them and andjust them (this part of their service). I came back to complain and they did not want to accept their fault. They claimed that they only do a visual inspection and they don't touch anything. Then, the question is: why they charge so much? and why they do not disclose the fact that they are not going to touch your car and they are not going to take any responsability for their work? More