Heritage Hyundai Towson

5 Stars for Ibrahim! Ibrahim was great to work with! Actually the entire staff was very pleasant and extremely helpful. I was greeted at the door and was in a hurry and ev Ibrahim was great to work with! Actually the entire staff was very pleasant and extremely helpful. I was greeted at the door and was in a hurry and everyone was so accommodating. I knew I wanted a black Sonata and Ibrahim made it happen. I couldn't have asked for a better car buying experience. I highly recommend Heritage Hyundai in Towson - top rate dealership with top notch employees! Thanks especially to Ibrahim, Richard and Jason! More

Stan is the man !!! Best Deal in town . Great Service from Stan and Heritage Hyundai .Second car with excellent payment plan ! See Stan and you wont regret it. Heritage H Best Deal in town . Great Service from Stan and Heritage Hyundai .Second car with excellent payment plan ! See Stan and you wont regret it. Heritage Hyundai is the best place to purchase your vehicle.***** More

Very poor and dishonest service This service department was very dishonest. I called to ask if a particular problem would be covered under the 10 year extended warranty. They told me This service department was very dishonest. I called to ask if a particular problem would be covered under the 10 year extended warranty. They told me I had to schedule an appointment which I did. Upon arriving I was told I would be charged $95 to look at the car. Three hours later and less $95 I was told the problem was not covered by the extended warranty. I bought the car at this dealership, had to replace the power steering unit at 9,000 miles, had to replace the transmission at 22,000 miles and replace the power steering unit again at about 45,000. I have never issues with any of these parts on all the vehicles I have driven. I will never purchase another Hyundai and will never use Heritage Hyundai again. I would not recommend this dealership and do not stand by their product. More

Building lifelong loyalty This is the second purchase I made at Towson Hyundai. My first experience was good but this experience was outstanding. I was greeted at the door and This is the second purchase I made at Towson Hyundai. My first experience was good but this experience was outstanding. I was greeted at the door and introduced to Ibrahim Kassim right away. Ibrahim was patient and attentive as I explained the position I was in and what I needed in order to comfortably afford a new car. Ibrahim immediately put my fears to rest and assured me he would do everything he could to work with me. This was extremely important to me. Everyone wants to feel comfortable but I personally struggle with a severe anxiety disorder. I did not disclose this to Ibrahim or his team. This shows that the way I was treated isn't any different than how every other customer is treated. I was then introduced to Walt McDonald. Walt informed me he would be appraising my Sonata for Trade in value. Walt and I walked around the car together as he asked questions. He did not make me feel like my car was worthless and made me feel confident that he would be fair when appraising my car. The week before I had decided on a whim to try CarMax. Not only did they not provide the same level of service, they also belittled me and made me feel as if my Sonata wasn't worth the gas I put in it. I immediately walked out knowing I would be returning to Heritage. My last stop was with Brian Hall. At this point I was starting to feel the anxiety! The fun parts like test driving, picking color and learning features was over. Now we are making everything official. Through no fault of anyone at Heritage, my anxiety started to get the best of me. Brian saw that I was beginning to struggle. He came to check on me and offered any assistance he could give. Once we were able to resume, Brian kept everything light hearted and fun! WOW! I am a Service Manager at a large financial institution. I take customer service very seriously. I critique each encounter I have and I must say this was the absolute best. This is the type of service that builds relationships and generates loyalty. More

Super Stan Stan is a superstar!! I went in on my lunch break without an appointment on a Fri, looking for a car I saw online. Stan immediately greeted me and I e Stan is a superstar!! I went in on my lunch break without an appointment on a Fri, looking for a car I saw online. Stan immediately greeted me and I explained that I was on lunch but I already knew the car I wanted was at the Owings Mills location but I work in Towson. Stan looked up the car told me I was correct and requested that the car be brought over. When I arrived at 6:30p the car was there and we went on a test drive. Long story that car didn't work with my budget so started to explore other options. After looking at multiple used cars and no pressure from him, he asked what did I think about a new car. He explained it was up to me and told me about different rebates so I said, "What the heck lets try." I test drove a Tuscon and it was nice but I wanted to look some more. It was starting to get late (like 930p) and Stan assured me to take my time. Next I wanted to test a Sonata which was located on their overflow lot a few blocks away. Stan asked another staff member to bring the car over and he did. I later found out this over staff member was actually about to go home but went above and beyond to help out (I wish I knew his name). We went on the 3rd test YES 3rd test drive and the Sonata was excellent. So my decision was made a 2019 Sonata. I was introduced to Bryan for financing and he took me through that process with no stress. He address my questions and got me a good deal. Honestly that process was so quick after I was done I thought I had more papers to sign. By the time I was done with Bryan my new car was washed and waiting. This is the 2nd car I I have brought at Towson Hyundai and the 1st with Stan. Each time has been an amazing experience. I would highly recommend this dealer and Stan. More

Best Shopping Ever When I arrived at the dealership I wasn’t sure I was buying a car. I was just going to look and test drive. After talking with the salesman and taking When I arrived at the dealership I wasn’t sure I was buying a car. I was just going to look and test drive. After talking with the salesman and taking that drive there was not resisting it, I had to have the car. More

Wonderful leasing experience I lease a new vehicle every 3 years and this is my first time working with Heritage Hyundai Towson and Stan Gabrovski. In all of my years leasing car I lease a new vehicle every 3 years and this is my first time working with Heritage Hyundai Towson and Stan Gabrovski. In all of my years leasing cars, this was one of the easiest experiences I've ever had. Working with Stan was an absolute pleasure and I would definitely recommend him to others. I started off emailing with Stan (my preferred method of communication) and he was always fast to respond to my questions. I am amazed at how difficult it is to get a car salesman to interact with you via email! Stan never bugged me via telephone and gave me space when I needed it (I started shopping for a new car about a month and half before I was ready to lease). When I was able to drop by the dealership, it was a very spur of the moment appointment and Stan was there to help me. The day I leased my new car (a beautiful Genesis G70), I explained to Stan that was I under a time crunch and really need to hurry through my paperwork. Stan and everyone else at the dealership moved as fast as possible (possibly the fastest signing process I've ever experienced) to get me in/out the door. To be honest, I dread the car buying/leasing process because of past experiences, but Stan and Heritage Hyundai helped to change my mind about what the process can really be like. More

My third Hyundai Responsive and easy to work with. flexible and answered all my questions and gave me good advice about which car to buy and finance it. Responsive and easy to work with. flexible and answered all my questions and gave me good advice about which car to buy and finance it. More

Negotiating purchase The experience of negotiating price was a new experience for me, but it went quite well and I was pleased with the outcome. The sales people were ver The experience of negotiating price was a new experience for me, but it went quite well and I was pleased with the outcome. The sales people were very nice and patient. I enjoyed learning the “art of the deal” so to speak. More

Very friendly and helpful service. Excellent service. Employees were very friendly and helpful. They worked with me to get the best deal possible. I was able to drive home with the e Excellent service. Employees were very friendly and helpful. They worked with me to get the best deal possible. I was able to drive home with the exact car I wanted. More