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Heritage Hyundai Towson
Towson, MD
3,094 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,094 reviews
April 29, 2017
Great team made it a pleasure to buy my first new car My sister bought a new Sonata from Heritage Hyundai 4 months ago and was so pleased with the car and customer service that it was the first place we c My sister bought a new Sonata from Heritage Hyundai 4 months ago and was so pleased with the car and customer service that it was the first place we contacted when I was ready to buy a new car. John Merson was the consummate communicator with prompt and courteous responses to our calls and emails. He was competitive in pricing and went out of his way to get the exact color I wanted, which was especially nice since this is my first new car. When we picked up the car, our salesman Ibrahim Kassim put me at ease. He was knowledgeable and thorough in walking me through the many details without rushing anything. La Toya Fowlkes in finance impressed me with her professionalism and friendly manner. Heritage Hyundai has a great team and it was a pleasure to buy a new car from them. More
by Susan R
Employees Worked With
I have John's last name as Merson., La Toya Fowlkes, Ibrahim Kassim, John Merson
April 29, 2017
Great customer service He was very personable and presented himself professionally. Great customer service, patient and fully explained everything to us and answered all our He was very personable and presented himself professionally. Great customer service, patient and fully explained everything to us and answered all our questions. Would recommend to friends and family. More
by Taylor
Employees Worked With
Ibrahim Kassim
April 28, 2017
I. Kassim Very professional, accommodating, and hospitable. Mr Kassim walked me through all of the ammendities as it related to my purchase. I made sure that I Very professional, accommodating, and hospitable. Mr Kassim walked me through all of the ammendities as it related to my purchase. I made sure that I was satisfied before leaving. More
by Connie
Employees Worked With
Ibrahim Kassim
April 28, 2017
Great to deal with to a point. So I called these guys from Pennsylvania about a 2016 Veloster that I was interested in. At first I talked to Keith who was really nice and cordial an So I called these guys from Pennsylvania about a 2016 Veloster that I was interested in. At first I talked to Keith who was really nice and cordial and seemed really helpful. Then I got a call from the manager (I think it was Andre) who I could tell just wanted to sell me a car. He was pushy and trying to rush me and I didn't like it. So I then talked to Keith again who was still cordial and helpful. He called me around 11am and said we should have good news in about an hour. An hour went by, then four more. Finally, I called around 5pm and got no answer so I left a voice mail. No response for three more hours. I called again at 8 and again, no answer. Next day I call again, still no response so I text the number I've been texting with from the dealer. He responded with "I just checked into it and [you] would need a co signer to move forward." I get that I was unqualified to get a car, but the fact that no one told me and my calls were avoided and voicemails not responded to was just very unprofessional. A minute and a half phone call could have avoided this entire negative review. Just know that when dealing with these guys, you'll be treated like a VIP when they think you're going to buy a car from them, but the second that there's an issue, they won't even call or let you know what your other options are. As far as positives go, they had the cheapest Veloster within 300 miles of me. It just sucks that they were so two-faced and arrogant about selling it. More
by repsaj
April 27, 2017
Happy Client Happy with the overall experience and the vehicle I purchased. I have no regrets. Bristol is very knowledgeable and professional and the negotiations Happy with the overall experience and the vehicle I purchased. I have no regrets. Bristol is very knowledgeable and professional and the negotiations went to my expectations. More
by kirklets123
Verified CustomerEmployees Worked With
Bristol Jordan
April 26, 2017
An easy transaction The entire process of this transaction was done with a professional ease that made my interaction with Ibrahim a pleasure. he was knowledgeable and pr The entire process of this transaction was done with a professional ease that made my interaction with Ibrahim a pleasure. he was knowledgeable and professional throughout. I would recommend him and Heritage to anyone currently looking for a new car purchase. More
by 1818 Joe
Employees Worked With
Ibrahim Kassim
April 25, 2017
My dealer was very nice, professional, helpful Kevin Moran was very dependable worked with me through everything. Felt like he was very attentive to my needs and what I wanted...I would definitely Kevin Moran was very dependable worked with me through everything. Felt like he was very attentive to my needs and what I wanted...I would definitely come back to him and set another deal More
by nakitacarter63
Employees Worked With
Kevin Moran
April 23, 2017
Outstanding service. Ibrahim was very professional, personal, and empathetic to our needs. Extremely courteous, friendly, and honest it was a pleasure dealing with him. Ibrahim was very professional, personal, and empathetic to our needs. Extremely courteous, friendly, and honest it was a pleasure dealing with him. He is an excellent representative for both the Hyundai brand and the Heritage dealership. More
by ejs
Employees Worked With
Other Employees :
Ibrahim Kassim, Andre Edwards, Jason Sponseller, John Merson
April 22, 2017
Salesrep review Salesrep provided best service, was kind, nice. Understood my situation really good. Help with insurance and purchuse. I am sure if I'll have any ques Salesrep provided best service, was kind, nice. Understood my situation really good. Help with insurance and purchuse. I am sure if I'll have any question in future he will help me. Offered best deal. More
by elena.shynkaruk
Employees Worked With
April 21, 2017
my hyundai experience My experience on Towson Hyundai was okay, even with little issues and visiting 3 times a week. It's good place to get a car. Issues had been taken car My experience on Towson Hyundai was okay, even with little issues and visiting 3 times a week. It's good place to get a car. Issues had been taken care of, hopefully no more problems with my NEW CAR. More
by cemurillo1
Employees Worked With
Kevin Moran
