Heritage Hyundai Towson

Great buying experience My husband and I went in hoping to leave with a new car, but ready to walk away at any point if we felt pressured or pushed around. The car we wanted My husband and I went in hoping to leave with a new car, but ready to walk away at any point if we felt pressured or pushed around. The car we wanted to replace was still running, so we weren't in any hurry. Working with LaToya at Heritage Hyundai was a delightful surprise. No high pressure sales tactics, no judgement, no bull. She listened to what we were looking for and really looked out for us. We definitely felt taken care of, not taken advantage of. A week and a half later, we haven't had a moment of buyers remorse, or regret and look forward returning to making use of their service department. More

Trade In Value LaToya was very thorough, professional and polite. Her responses were very timely, kept to the subject matter. She made herself available, even afte LaToya was very thorough, professional and polite. Her responses were very timely, kept to the subject matter. She made herself available, even after business hours to answer questions or get back with answers. I ended up not trading in my vehicles with your location ( the offer was too low by my account and offered considerably more locally), I would return to purchase. She was sincere and tried to do the best for her customer. More

excellent A but long but well worth it i enjoyed the great experience of buying a vehicle. I will refer others to the location and give great feedback A but long but well worth it i enjoyed the great experience of buying a vehicle. I will refer others to the location and give great feedback More

We got the best sales person In our search for a new car and not knowing exactly what we wanted . . . .we lucked out BIG TIME with Lisa as our sales person! We have all been thro In our search for a new car and not knowing exactly what we wanted . . . .we lucked out BIG TIME with Lisa as our sales person! We have all been through it when looking to buy, where you get that salesperson who does not listen and is always trying to steer you where they want and push you with the cheesy "I have to talk to my mananger ploys" until you either give in or walk out. But Lisa was perfect. She listen to my ideas and thoughts of what I was looking for and did not push, infact she made sure no one else pushed us either. We stopped in on a Wednesday night after 6pm just to look and talk. Lisa was so perfect . . . she found me the perfect car at the perfect price. I could not believe it really could be that easy to buy a car. No Stress! like I have dealt with at other dealerships and sales people. If you are looking for a car go straight to Lisa, don't waste your time. More

Awesome! Lisa Lescalleet is wonderful. She made my experience painless!!!!! All of the staff members at this dealership were very friendly and helpful. Grea Lisa Lescalleet is wonderful. She made my experience painless!!!!! All of the staff members at this dealership were very friendly and helpful. Great job guys. More

TOOK THE CAR FOR A REGULAR OIL CHANGE I had a gret experience when i was buying car couple a months ago. Stan Gabrovski did the great job. But I am very disappointed with the service whe I had a gret experience when i was buying car couple a months ago. Stan Gabrovski did the great job. But I am very disappointed with the service when i took my car for oil change last week. I had to bring car back after three days cause i find out that they OVERFILL oil level in my car when they was changing oil. They overfill for whole quart above Full line!!!!???? THey did not even apologize, not even tried to rush to fix at, i have to wait for about the hour to be done. I hope that this iresponsible work done on mycar does not damage my engine. I am not sure how they can allowed they workers to make this kind of mistake. This is basic in car maintaince. Very disapointed. Again Stan Gabrovski sold me a car, and I Had great experience and He still keep in touch and when i come to service he comes out and say hi and talk to me. Great employee and good guy. BUT THEY SERVICE OPERATION NEED RECALIBRATION. I am losing time of the work to fix this problem. Maybe they should make Stan probably Manager of Service, cause he is example of great customer service. Hope next time my experence will be better. More

Tom is great! What I immediately like about Tom was he did not sell me a dream. He asked what my needs and budget were and we started the process. He not only ran m What I immediately like about Tom was he did not sell me a dream. He asked what my needs and budget were and we started the process. He not only ran my application within mins he found me the perfect car with only one try. This showed me that Tom not only listened to me but was familiar with Heritage's inventory. Through out the entire process he help me, down to making sure I was able to get affordable insurance. He was very knowledgeable on the Model and make of the car and gave me a brief review before I drove off the lot. I would recommend visiting Tom at Heritage to any of my family and friends looking for a new car. More

Great Leasing Experience I dread going to a car dealership to purchase/lease a car. Car salespeople are usually pushy but this experience was different. Bruce Curtis was my s I dread going to a car dealership to purchase/lease a car. Car salespeople are usually pushy but this experience was different. Bruce Curtis was my salesperson & he took his time going over the different models & features that I was looking for. He had me test drive the car before negotiating any price. We went over whether I should purchase or lease this car. I would definitely recommend your dealership & Bruce. More

Great service provided by experienced salesperson (Stan) First time in Heritage, great experience. Stan answered all our questions and got us the best deal. Thank you for the very positive experience, Stan! First time in Heritage, great experience. Stan answered all our questions and got us the best deal. Thank you for the very positive experience, Stan! We hope that the car will last us for long time without any issues, but if we need anything in the future - will come to you. Highly recommended. More