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Heritage Hyundai Towson
Towson, MD
3,141 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,141 reviews
December 06, 2011
I came to this location because it was convenient to my current address as opposed to driving back almost 2 hours to the Hyundai dealership I bought my car from. I came in asking for a diagnostic test on m current address as opposed to driving back almost 2 hours to the Hyundai dealership I bought my car from. I came in asking for a diagnostic test on my car because I suspected that my Power Steering Pump was causing problems for my car. To my knowledge the extended warranty that I purchased when I had first bought the car should have covered a new Power Steering Pump as well as absorbing any costs to test the car. After 3 hours of waiting for my car to be looked at and returned to me, it was confirmed that the Power Steering Pump needed replacing. I was then told that the part was NOT covered under my warranty. I insisted that I had the extended warranty and still I was told that nothing was available in the system aside from the standard "powertrain warranty". I had to pay $98 to have the test completed and since the work that needed to be done wasn't "covered" I also had to pay out of pocket for the test. Frustrated, I decided to drive the 2 hours back to the Hyundai dealership where I had purchased the car and asked them to confirm whether or not I had the extended warranty. They looked up my VIN# and was instantly able to tell me that the part was indeed covered under my extended service warranty and that they weren't sure why Towson Hyundai told me it was not covered. They even told me that their computer program should pull up the same information when you put the VIN# in, regardless of dealership location. I was confused and frustrated to hear this because your location insisted that I was not covered when I actually was. I really expected that if a client were to come in a say that they definitely had a warranty that your customer service associates would go in depth and detail to make sure no stone was left unturned in attempts to find the information needed. Seeing as how simply my original dealership was able to pull it up and confirm it leads me to believe that maybe the Towson location just doesn't care as much or doesn't know how to read and understand the coverage that is listed. I will avoid this location despite its convenience. I lost 3 hours of my time and $98 of my money to hear inaccurate information. It would be better if I knew that my $98 could be reimbursed for failure to give me the accurate information. More
by babigirlo3
Employees Worked With
Howard
October 28, 2011
Great sales person, great place, reasonable price, car design improvement and safety and very convenient. I would like to recommend my sales person and the dealership to my friends and relatives especiall design improvement and safety and very convenient. I would like to recommend my sales person and the dealership to my friends and relatives especially hyundai vehicles. More
by ndbasbas
Employees Worked With
Matt Long, Matt Long
October 24, 2011
My experience with purchasing my car was greatly enhanced by Mr. George Small. Mr. Small worked with me and answered all my questions. He was so patient with the process and helped me to relax and to trust by Mr. George Small. Mr. Small worked with me and answered all my questions. He was so patient with the process and helped me to relax and to trust him. His pleasant personality makes for a great car buying experience. Heritage Hyundai has far exceeded anything that I expected in a dealership. I had searched online and called a few auto dealers in my area and found that Heritage Hyundai offered the best deal around. I would recommend this dealership to anyone looking to purchase a vehicle, whether it be new or pre-owned More
by emche1218
Employees Worked With
George Small
October 24, 2011
The people at Heritage, especially George, were very helpful. So far, I am very impressed with my Sonata. I will definetly recommend the Sonata and Heritage to my friends. helpful. So far, I am very impressed with my Sonata. I will definetly recommend the Sonata and Heritage to my friends. More
by chickieru
Employees Worked With
George Small; Jason.....
October 23, 2011
Matt was very knowledgeable of the Hyundai Elantra Limited I wanted to buy that day. He offered me a fantastic lease deal, included some additional incentives, and was polite, funny yet professional t Limited I wanted to buy that day. He offered me a fantastic lease deal, included some additional incentives, and was polite, funny yet professional the whole afternoon. More
by rjs4
Employees Worked With
Matt Long, Matt Long
October 20, 2011
Heritage was a delight to work with. I thought they were fast, fair and not too salesy. Matt Long was very patient with us and extremely helpful. I love my car and I felt like they really worked with me t fast, fair and not too salesy. Matt Long was very patient with us and extremely helpful. I love my car and I felt like they really worked with me to get the payments where I needed them. More
by scarrconsulting
Employees Worked With
Matt Long, Matt Long
October 17, 2011
ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE FUN AGAIN,THE WHOLE PROSESS FROM START TO FINISH WAS PAINLESS AND ACTUALLY ENJOYABLE.THEY HAD ALL I CAN REALLY SAY IS WOW,DARLA MADE BUYING A VEHICLE FUN AGAIN,THE WHOLE PROSESS FROM START TO FINISH WAS PAINLESS AND ACTUALLY ENJOYABLE.THEY HAD THE VEHICLE I WANTED AT A PRICE THAT I COULD AFFORD.IN FACT I BOUGHT A VEHICLE FROM ANOTHER DEALERSHIP WAS ABLE TO RETURN THAT VEHICLE BECAUSE OF ISSUSES WITH THE VEHICLE AND THE GOOD FOLKS AT TOWSON HYUNDAI KEEPED ME DRIVING WITHOUT SKIPPING A BEAT,AND DID ONE UP ON THAT OTHER DEALERSHIP(WHOS NAME WE WILL NOT SAY) WITH A BETTER VEHICLE 2 YEARS NEWER AT THE SAME PAYMENT YOU HAVE EARNED A CUSTOMER FOR LIFE. More
by 07PACIFICIA
Employees Worked With
DARLA BROWN
October 10, 2011
Matt Long was an amazing salesperson to work with! The night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my intere night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my interest list! After talking with Matt - at length! - and test driving the car, I didn't bother looking at the other cars on my list! Matt was extremely knowledgeable, personable and patient! The night we came in to buy the car, we were there VERY late and the entire staff at Heritage Hyundai was helpful, informative and supportive. We didn't leave until 11:00 at night and never felt that we were holding anyone up from any personal plans they had. I have to say, this was the 5th car I have purchased in my lifetime and it was definitely the best purchase so far!! I have passed along Matt's name to friends who are considering buying new cars and would not hesitate to return to Matt to buy a car in the future for our family! Matt, I feel, is a positive asset to Heritage Hyundai!!! More
by 262630
Employees Worked With
Matt Long, Matt Long
October 08, 2011
The customer service within service department is lousy!! Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times in span of month regarding the status so that appt could be scheduled for work to be done. They take redundant information during your call then fail to ever follow up. I am clueless as to why no order was placed day I was in since they looked at car for an entire day and never occurred to anyone that action was needed. Or to have done in two days (at latest)of my visit or at best inform me while there no work would be done that day as part would need ordering A quick check of inventory would have confirmed this. I left vehicle all day believing the work would be performed and I could pick up by 5. No one was able to confirm until 10/7 that the part needed was never ordered. They did manage to perform another service w/o my consent and charge me nearly $400. I found them to be unorganized, along with lacking the ability to communicate, listen and follow simple instruction. I am thoroughly disguted with this whole experience and will not be back there anytime soon despite location being convenient to my home but don't feel incompetance should be rewarded! More
by 0627196700
Employees Worked With
No one in particular
