Heritage Hyundai Towson

Matt Long assisted me in purchasing a 2011 Hyundai Elantra. My first trip to the dealership allowed us to agree on pricing. They also gave me a fair trade in estimate on my current vehicle. There wa Elantra. My first trip to the dealership allowed us to agree on pricing. They also gave me a fair trade in estimate on my current vehicle. There was no pressure involved at all. Matt was very helpful and willing to answer any questions. I took a few days to test drive some other makes of vehicles to determine the Elantra was the right car. Once I decided it was, I asked Matt to locate a specific color and model. He was able to find a matching vehicle and and have it brought in from Pennsylvania within 5 days. During the 5 days, Matt was very considerate and kept me updated on the progress of the search for the vehicle. He always returned my calls in a reasonable amount of time. The completion of purchase / paperwork took around 90 minutes on a Thursday. Heritage had to have me come back the next night (Friday) because they used the wrong VIN on the paperwork. The time to correct this was pretty quick and painless. I noticed Saturday night when I had time to review the revised paperwork that the new paperwork did not include the $600 discount from my original paperwork. This in turn caused my loan payments to be slightly higher. I called Heritage Saturday night ( they were closed ) and left a message for Matt regarding the issue. He called me back first thing Monday morning. Heritage offered to come to my office so that I would not have to come back a third time since it would only involve a few signatures. They also offered my 4 free oil changes due to the additional mix up. I would highly recommend Matt to anyone looking for a car. He is easy to talk to, does not pressure you and is willing to help in any way. Even though we had a few paperwork issues, Heritage seems very focused on making things right with the customer. I appreciate this. This is my first Hyundai purchase. If the vehicle holds up well over the long haul, I am sure I would return to Heritage to purchase my next vehicle. More

Long story short...we made an appointment with Tony Hart to put a deposit on a specific make/model/color of a vehicle that was coming in at some point in the future. When we arrived we waited 45 minutes onl to put a deposit on a specific make/model/color of a vehicle that was coming in at some point in the future. When we arrived we waited 45 minutes only to find out they sold the vehicle the day before. WTF? While we cannot comment on other sales "consultants" at Heritage - we would never deal with Tony ever again. Furthermore, we would never support a dealership that employees people like Tony. More

Overall a very pleasant experience. After we agreed on a price and placed a deposit we found out our Auto Insurer's buying service would get us a better price and hey immediately honored without any hesitat price and placed a deposit we found out our Auto Insurer's buying service would get us a better price and hey immediately honored without any hesitation. Car was delivered in perefect condition. More

Both the manager, Jamail, and the sales consultant, Stan, were knowledgeable and friendly and accommodated my requests. Would highly recommend this dealership because the people are very easy to work with, were knowledgeable and friendly and accommodated my requests. Would highly recommend this dealership because the people are very easy to work with, including Justin, the business manager. I love my new car! More

George Small was a very personable salesman who listened to our needs, made suggestions and was able to find the car we wanted in PA and get it down to Md within 2 days. Jason was also very helpful in the p to our needs, made suggestions and was able to find the car we wanted in PA and get it down to Md within 2 days. Jason was also very helpful in the purchase of our car. Both men went out of their way to find our car and give us a good trade-in and an affordable purchase price. The whole staff at the dealership was very friendly. More

overall good experience. my only issue is with the car buying services - both truecar.com and USAA buying services need to clearly states that incentives do not apply to lease purchases but that is not ap buying services - both truecar.com and USAA buying services need to clearly states that incentives do not apply to lease purchases but that is not applicable to the dealership. They were all great. More

Our salesman, Matt Long, may be a genius when it comes to creative writing (as you know by now if you're reading his reviews (kidding!)), but there's no way he could, or would, describe the kind of "positive creative writing (as you know by now if you're reading his reviews (kidding!)), but there's no way he could, or would, describe the kind of "positive experience" my wife and I had at MileOne Heritage Hyundai Towson. Let me begin by saying that we spoke to more than fifteen Hyundai (and Mazda) dealers in our search for the perfect car, at the perfect price, by the perfect people, before we decided to travel to MileOne Heritage Hyundai Towson. This is where we decided we had found what we were looking for. My wife and I were picky, to say the least. Here's what was important to us and why: 1. We wanted to be treated as though the car-dealer wanted our business. Every person from the phone ("It's a great day at MileOne Heritage Hyundai Towson!") to the customer service, especially Matt Long, was polite, friendly, grateful, and followed through on the promises that were made to us. After all, we were about to spend a substantial amount of money investing in their company! 2. The right price. As I said, we considered no less than fifteen dealers and this dealer produced the best car (in-stock no less) at a price that exceeded our expectations. We purchased a 2011 Hyundai Tucson GLS, that we are in love with. (Seriously, if my wife loved this car any more, I might develop a jealousy complex!) We also had a car to trade in (fair condition is a gross overstatement). We were offered a very agreeable price that was above and beyond "fair." 3. No pressure. No games. When we spoke to Matt Long (and Tony Hart), we told them exactly what we were interested in and what the price needed to be. Tony first did the research to be certain the dealership could meet our outrageous demands. When we arrived at the dealer and Tony was with another valued customer, he introduced us to Matt, who took excellent care of us. Matt had already become aware of our needs and was attentive in every way. We thank Tony, too, because we know he put our needs ahead of his own in order to provide us the best experience as a customer. 4. I hate paperwork. The process of buying a car is time consuming and can be frustrating (I'd rather have a tooth pulled) but after we decided to purchase the vehicle, Matt took over in a frenzy of papers flying and pens draining, while my wife and I spoke leisurely over a cup of coffee, which was lovingly prepared for me on the house. All we had to do was sign a few times, grab the keys and enjoy! Over all, I think I've really drilled home the point that you who are reading this... yes you!... do not need to go anywhere else to find what you're looking for. There is no better price, there are no better people, and this is the car for you. So, sit back and enjoy your drink of choice, while the good folks at MileOne Heritage Hyundai Towson put you in the car of your dreams. P.S. After my wife began sleeping in the Tucson overnight, I did develop a jealousy complex and may have to buy the new Genesis Coupe 3.8 just to get even! More

My new car buying experience at Heritage Hyundai was great! Never once did I feel pressured to make any decision during my visit to this dealership. My salesman Tom Hamme was very friendly, knowledgea great! Never once did I feel pressured to make any decision during my visit to this dealership. My salesman Tom Hamme was very friendly, knowledgeable, treated us with respect, something that I didn't find at other dealerships. I am very satisfied with my purchase and I would definitely recommend Heritage Hyundai to family and friends. Keep up the good work! Thanks! --Arun & Veera More

Everyone I dealt with were friendly, helpful and informative. The was no hassle for me to purchase a car. Instead, I was allowed to compare two different models (Sante Fe vs. tuscon) and various fin informative. The was no hassle for me to purchase a car. Instead, I was allowed to compare two different models (Sante Fe vs. tuscon) and various financing options before I decided on which car and financing to choose. I was also impressed with the Matt offering to handle the return of my rental car. Overall, the no hassle sales approach was very effective in my purchasing the vehicle from this dealership More

The overall experience was great. They were very helpful. They did what ever they could to get me the best deal. I will recommend this dealership to anyone who wants a great deal on a Hyundai. Thanks to They did what ever they could to get me the best deal. I will recommend this dealership to anyone who wants a great deal on a Hyundai. Thanks to the sales consultant George Small for getting me a new car!You Rock! More