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Heritage Mazda Catonsville
Baltimore, MD
775 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 775 reviews
December 11, 2016
Excellent Service Steve Sherman was great. He went above and beyond to ensure the purchasing experience was pleasurable. Steve, on his day off, went to an off-site loca Steve Sherman was great. He went above and beyond to ensure the purchasing experience was pleasurable. Steve, on his day off, went to an off-site location to look at a vehicle for us and delivered it himself to the Catonsville location. Highly recommend he and the Heritage team. More
by Nick
Employees Worked With
Steve Sherman
December 02, 2016
Fantastic Place to Buy a Car I rated Heritage Mazda in Catonsville 5 stars because of the outstanding customer service I received today. All of the staff were friendly, knowledge I rated Heritage Mazda in Catonsville 5 stars because of the outstanding customer service I received today. All of the staff were friendly, knowledgeable, and interested in meeting my needs. Particularly, the sales rep Steve Sherman did an extraordinary job of describing the features of the car I was interested in, and he made me feel very comfortable that I was getting an excellent deal on the car. I highly recommend Heritage Mazda in Catonsville, and ask for Steve to help you. You will be extremely happy with the service. More
by EdFitz
Employees Worked With
Jason Brooks, Steve Sherman
November 28, 2016
Great personal service William and all of the sales team who we met and dealt with were extremely helpful, courteous, and took care of all of the small issues along the way. William and all of the sales team who we met and dealt with were extremely helpful, courteous, and took care of all of the small issues along the way. It was a great experience. More
by Heather
Employees Worked With
William Hoyt
November 27, 2016
Buying a car was a breeze! Great experience purchasing a certified preowned Mazda. Sales rep Steve Sherman was extremely helpful and knowledgeable. He made himself available to Great experience purchasing a certified preowned Mazda. Sales rep Steve Sherman was extremely helpful and knowledgeable. He made himself available to accommodate out schedule and helped us through the process very efficiently. We are very happy with our purchase. More
by New car owner
Employees Worked With
Steve Sherman
November 08, 2016
Not Recommended When my husband and I found out we were pregnant, we decided it was time to update my Mustang to a more family friendly vehicle. We settled on the Maz When my husband and I found out we were pregnant, we decided it was time to update my Mustang to a more family friendly vehicle. We settled on the Mazda CX-9 and upon reading some great reviews we decided to give Heritage Mazda at Catonsville a visit. It was a very smooth transaction with our salesman, William, and as part of our new vehicle purchase we were promised a set of all-weather floor mats for the CX-9. Unfortunately, William informed us that they didn't have any in stock at the moment, but the dealership should receive them within a week and he would give us a call to let us know. This was almost 3 months ago and we still have not received our floor mats. I called William at least a dozen times and always he had the same reply, "We still have not receive them, but they should be here soon and I'll call you." Most recently, on 11/4/2016 I called and William told me that they were finally in stock. (Note that I had to call him, he never once called me with any updates). He asked me when I would be able to come by the dealership to pick them up and I told him that I would stop by either later that that day or early the following day. William let me know that if I didn't hear back from him within the next 20 minutes, that would mean the mats are ready for me to pick up! Unfortunately I wasn't able to get out of work that day to go to the dealership, so my husband and I decided to stop by the dealership the following morning. We arrived around 10:30, and after waiting 30 minutes for William to come back from a test drive, he told us that since we hadn't come by the day before he had already given the floor mats to someone else. My jaw just dropped to the floor when I heard that!! First of all, what kind of customer services is this??? I had even called earlier in the morning to inform him that we are on our way to pick up the mats, but he never answered or responded to the message I left.. He never had the courtesy to call me that he had given the floor mats to someone else. Had I known that he was planning on giving the mats away to someone else (apparently these were the only mats in the entire dealership that they had received in the past three months that we have been waiting?!) I might have been able to get out of work to come by, but he said they following day would be fine. He never bother to call us and let us know the mats were available in the first place, I had to keep calling and asking. And when they finally arrived three months after we purchased the car, this was somehow the LAST set?! That day he told me that the dealership would be getting more in by Tuesday, 11/8/2016, and he would call me with an update, but here I am writing this review on 11/8/2016 without hearing a peep. After such a pleasant purchasing experience, the customer service has been non-existent ever since. There is no way I would ever recommend Heritage Mazda at Catonsville with how we have been treated. More
by Knapp
Employees Worked With
William Hoyt
October 11, 2016
Love my new car! My husband and I had a very good experience purchasing a used car from Steve Sherman. He was funny and helpful. We had to bring the car back a few da My husband and I had a very good experience purchasing a used car from Steve Sherman. He was funny and helpful. We had to bring the car back a few days later to have a few things done and he was helpful in that as well. More
by Mrs. Simmons
Employees Worked With
Steve Sherman
October 08, 2016
FANTASTIC!!! Everyone was great at Heritage when I purchased my new car! Steve Sherman, Jason, the Internet guy, & the financial man were extremely helpful!!! My h Everyone was great at Heritage when I purchased my new car! Steve Sherman, Jason, the Internet guy, & the financial man were extremely helpful!!! My husband and I actually enjoyed purchasing our vehicle and Steve gave us a great deal. My husband purchased our 2006 vehicle from Steve and so when we were ready to purchase our next car we didn't hesitate to go to to Steve! We have been very pleased with everyone at Russell/Heritage in Catonsville. The service people are wonderful, too! We have already recommended Heritage to everyone we know including my sister who is also a customer at Heritage! Overall the customer the service at Heritage is awesome! More
by Crazycar.Cindy17
Employees Worked With
Jason Brooks, Steve Sherman
September 17, 2016
Great shopping exprience Bought a Mazda 6 from Steve Sherman. Steve was a very helpful and was able provide a me with a great car and arranged for my old car to be traded in. Bought a Mazda 6 from Steve Sherman. Steve was a very helpful and was able provide a me with a great car and arranged for my old car to be traded in. Thank you. More
by Lipaz
Employees Worked With
Steve Sherman
September 08, 2016
Great place to buy a car at great prices Bought a car from Steve Sherman. They offered prices that are comparable to the best values on the internet. Honored all possible discounts and gave m Bought a car from Steve Sherman. They offered prices that are comparable to the best values on the internet. Honored all possible discounts and gave me top dollar for my trade-in. The buying process was hassle- and pressure-free. Will be back (not just for service :) ). This is my 4th car from them over many years. Good people; good service. More
by PatrickM
Employees Worked With
Steve Sherman
August 31, 2016
Smooth Sailing I bought a used CX-5 from Herb in August 2016. He was very helpful, friendly, and straightforward. I had a complicated vehicle registration due to my I bought a used CX-5 from Herb in August 2016. He was very helpful, friendly, and straightforward. I had a complicated vehicle registration due to my military status and plans to move across the country, but thankfully Herb was more than willing to work through the issues with me and make sure I got the best deal possible. I would absolutely like to deal with Herb again. More
by Ryan A
Employees Worked With
CJ Jefferson, Herbert Thomas
