Heritage Mazda Catonsville

Unacceptable Service, Negligence, and Missing Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute rep Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle with the original key fob provided when I purchased my vehicle, it didn't work. On June 20th, when I dropped my vehicle off, you were given the second key fob that a Mazda key chain attached to it gave to me by the sales department. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I—the actual customer paying for your services—was completely ignored. More

Needed to get some maintenance done on a car with an engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and i engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and informed me that my issues were covered under warranty. I went from having to pay what could have been upwards of ~$3000 in expenses to having my car worked on at no cost to me. Additionally, I met with the General Manager, Omid Anushiravani, following up over a previous visit and he was able to help me with no questions asked. Great place and while it might seem pricey you can rest easy knowing that you're in good hands. Every time I visit I always get a hello and they remember my name. More

Service manager refused to service my vehicle when I was angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have the diagnosis done first and then if the repair is more then a few days they would provide one. Drove 1.5 hours to get there and then left. Called another dealership and now they have a loaner that is waiting for me while the do the safety recall and figure out what it will take to fix the Service Engine light. More

**Subject:** Extremely Disappointed with Recent Service Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep d Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep disappointment following my service visit to your dealership on March 26, 2025. As a returning customer, I expected a basic standard of professionalism and care. Unfortunately, my experience fell well below that expectation. Having recently returned to the country, I reviewed my vehicles and immediately noticed that the wheel lock on the front passenger side was missing. This issue appears to have occurred during the service appointment, during which your mechanic indicated that the tire pressure monitoring sensor (TPMS) needed to be replaced. In addition to this concerning oversight, I encountered several other unacceptable issues: Excessive wait times, with no clear communication or updates provided during the process. Poor workmanship, including a missing wheel center cap, which I only noticed after leaving the dealership. I had to return to have it reinstalled by your mechanic. The missing wheel lock, which was not replaced, resulting in unnecessary inconvenience and a potential financial burden—particularly frustrating in today’s economic climate. have been bringing my vehicle to your dealership since I purchased it and, unfortunately, have experienced several ongoing issues with the service provided. One recurring concern has been the improper handling of tire maintenance. On multiple occasions, the tires were not rotated as part of routine service, resulting in uneven wear. Each time I raised concerns about unusual noise coming from the tires, the issue was dismissed or not properly diagnosed. This lack of attention ultimately led to a tire blowout and the costly replacement of all four tires—an outcome that could have been prevented with proper care. I believe every customer deserves to be treated with respect and provided with transparent, timely, and competent service, none of which I experienced during my visit. At this point, I am requesting a formal explanation for the poor service I received, along with what steps your dealership will take to address this situation. Additionally, I expect compensation for the cost of replacing the missing wheel lock. Please take this matter seriously, as I do, for safety precautions Sincerely, Yvette Kelly 2016 Mazda CX-5 - More

The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K. More

Mr. FARZAD ALEEM went above and beyond to assist me during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. More

I need to recount my recent disappointing experience at Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon a Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon arrival, the service advisor informed me that my car couldn't be serviced because I was banned by Mr. Aleem. When I spoke to Mr. Aleem, he cited negative feedback from a prior visit as the reason for refusing service. I want to emphasize that I purchased a new Mazda CX-5 from this dealership in 2021. Is it legal to deny service after a confirmed appointment? If Mr. Aleem has banned my car, it would have been fair to decline the appointment. This is not an isolated incident. There's a review from 2023 detailing a similar experience. It's surprising that Mr. Aleem is still employed at the Mazda Catonsville dealership in 2024! More

Great selection, price, maint programs, finance. No pressure. They know their stuff. Recommend: Herb, Abby. No pressure. They know their stuff. Recommend: Herb, Abby. More

Richard Williams at the service desk is a great guy. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. More

Mr. Anushiravani, I had a terrible experience this week with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact me. Thank you. More