
Heritage Mazda Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Awesome car buying experience! I just bought my first NEW car, and thanks to Steve Sherman, it was the exact make, model, and color I wanted. Steve went out of his way to pick it u I just bought my first NEW car, and thanks to Steve Sherman, it was the exact make, model, and color I wanted. Steve went out of his way to pick it up from another state! He made the entire process easy and fun, and at a price that was in my budget. I had an awesome experience buying my new Mazda 6 at Russel! More
Great experience!! I work in the car business and was referred to Stephen Sherman for and excellent car buying experience and he did just that!! He made the whole proces I work in the car business and was referred to Stephen Sherman for and excellent car buying experience and he did just that!! He made the whole process of buying a car fun and easy. I left with a beautiful new Mazda CX-5, exactly what I wanted. A great price too! Stephen was very knowledgable about the product and helped me find exactly what I needed for my active family. I highly recommend going to see the great staff and I will be returning for my next new car. Katie More
Professional and courteous Previous communications with the Internet sales led me to this outstanding dealership, upon entry I was pleasantly greeted and my request for specific Previous communications with the Internet sales led me to this outstanding dealership, upon entry I was pleasantly greeted and my request for specific model and trim test drive made available with no delay. William is by far a knowledgeable Mazda employee, never once doubted what I wanted and displayed motivation to make this deal go thru. Do not hesitate to go in and talk with this crew all are very polite and friendly. Thanks William! More
Pleasant and Professional Steve Sherman's professional and courteous demeanor made my care buying experience pleasurable. Looking forward to years of enjoyable driving in my n Steve Sherman's professional and courteous demeanor made my care buying experience pleasurable. Looking forward to years of enjoyable driving in my new red car. More
Super fast and easy Went to dealership to find a new car that would fit my needs and budget. One of the dealers, Steve Sherman, hooked me up with a new Mazda CX-3. The ca Went to dealership to find a new car that would fit my needs and budget. One of the dealers, Steve Sherman, hooked me up with a new Mazda CX-3. The car is perfect for what I need and the dealership couldn't have made the process any simpler. i would recommend anyone to this delershio they have a wide range of selection and want to find the best fit for your needs. More
Amazing experience I had a fantastic experience recently with Steve Sherman! He got me in the exact car I wanted since day one. Sending a ton of people your way, Steve! I had a fantastic experience recently with Steve Sherman! He got me in the exact car I wanted since day one. Sending a ton of people your way, Steve! More
Great sales team Steve and Anthony were everything I look for in sales people, polite, friendly and concerned with giving me the best deal possible. Best car buying e Steve and Anthony were everything I look for in sales people, polite, friendly and concerned with giving me the best deal possible. Best car buying experience I've ever had! Thanks guys, JE More
Something's fishy First of, let me tell you that my first experience with this dealership and getting a recall taken care of went relatively well other than the length First of, let me tell you that my first experience with this dealership and getting a recall taken care of went relatively well other than the length of time i had to be there. But this last experience?!?! Gosh! I go into get my car checked over and all of a sudden I have this BRAND NEW shiny LARGE nail in my tire, too close to be able to patch it... really?! So then i have to buy a new tire which they had to order so i had to go BACK. They called to let me know the tire was in and i asked if i needed to make an appointment and Lanise said that wasn't necessary since i already paid for the tire and it would just be a quick thing. I go this morning and i'm told that i have to wait A WHILE cause i didn't make an appointment. And this guys response to me asking why Lanise would lie to me is "i dunno, maybe cause she's coming in at 11 and isn't here to deal with it?" First of all, don't tell me one thing and then push me around and tell me I have to wait. Be consistent!!! If I didn't ask to speak with a manager, I wouldn't have stayed. She tried to be accommodating saying it should take "no longer than 30 min" but I was there for ~50 min. I appreciated her effort. But I did not appreciate that Lanise lied to me about being able to stop in and said i already paid for it and then I was told I had to pay for balancing and mounting... so yet another lie. Second of all, while I was waiting, another customer just happen to have "a nail in his tire" REALLY?!?! You're telling me that in the past 2 days, it's THAT common to have nails in your tire. I really think this dealership put the nail in my tire to make money. Something is most DEFINITELY fishy! If i could give this dealership 0 stars and write this, i would! I will NEVER be taking my vehicle back to here. More
Great experience Due to an odd coming together of circumstances we ended up purchasing two cars in two weeks. The week I got my Mazda 6, my husband's car was hit and Due to an odd coming together of circumstances we ended up purchasing two cars in two weeks. The week I got my Mazda 6, my husband's car was hit and totaled necessitating a second purchase. After the great service given by William Hoyt purchasing my car, I felt compelled to use him to purchase my husband's CX-5. As the first time, Willam was knowledgeable, honest, helpful, and worked hard to ensure we were satisfied and comfortable with our choice without making us feel pressured at any time. I would highly recommend him to others considering a Mazda. More
First Time Buyer - Thanks!! I had a great experience dealing with Mazda and Mr. Sherman. I came in looking for my first car and met Mr. Sherman. He was very helpful and found u I had a great experience dealing with Mazda and Mr. Sherman. I came in looking for my first car and met Mr. Sherman. He was very helpful and found us the car we were looking for. He answered all of our questions and fixed anything we needed with the car. All the while telling us countless meaningful or funny stories that made the time fly by. While waiting we were given complimentary pizza and water bottles that helped the time even more. I could tell Mr. Sherman was known to be the main man at the Dealership because other employees would even ask for his help. Mr. Sherman made the process very easy and comfortable. He said I could always contact him if there was a problem I would definitely ask for him if you are looking for a car!! More