
Heritage Mazda Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 775 reviews
Not the stigmas associated with Car Sales People Although it was a long day (not the fault of anyone) my girlfriend and I enjoyed every breath of our experience at Russel Mazda. From the very beginn Although it was a long day (not the fault of anyone) my girlfriend and I enjoyed every breath of our experience at Russel Mazda. From the very beginning of the process until we drove our car off the lot, the staff was superb. There are stigmas and negative connotations associated with individuals associated with this particular kind of work, and that was never the case with anyone employed at Russel Mazda. Everyone involved made the process as relaxed as possible, without being pushy, or overzealous. I highly recommend this dealership to friends, family, and complete strangers! You will not be disappointed! Not to mention, our new Mazda 3 is so sick! More
Love my Miata!!! I have been waiting for the new Miata to arrive. Called many dealers to find the one i wanted. Marc Weinstein from Russell Mazda called back with th I have been waiting for the new Miata to arrive. Called many dealers to find the one i wanted. Marc Weinstein from Russell Mazda called back with the exact one I was looking for. The price was right and he and Jeff Duckworth made the entire process from start to finish a great experience. More
Very friendly Went to buy a Mazda6 on Saturday. It was packed but a salesman (Marc Weinstein) came out to meet me. Was very friendly. Even though place was packed Went to buy a Mazda6 on Saturday. It was packed but a salesman (Marc Weinstein) came out to meet me. Was very friendly. Even though place was packed he made me feel like i was only one there. Found the car and finished everything in a relatively short time. Left very happy. More
Great First Buying Experience!!! I was nervous for buying my new car but I had a great experience. They were all very efficient and good to me. Thank you!!!! I was nervous for buying my new car but I had a great experience. They were all very efficient and good to me. Thank you!!!! More
First time leasing This is my first time leasing a car. Russell's came recommended. Steve Sherman accessed my situation, listened to what I needed and came up with an am This is my first time leasing a car. Russell's came recommended. Steve Sherman accessed my situation, listened to what I needed and came up with an amazing offer. He worked hard with his Manager, Jeff Duchworth to bring to the table a workable plan for me. I am extremely grateful with this agreement and feel confident moving forward with my future plans. I am thankful to have been able to work with such competent and understanding people!!! More
Easy and thoruogh We have been searching a 7 passenger SUV. Went to a lot of places and decided upon the Mazda CX-9. Went to Russel Mazda (gave us the best price quot We have been searching a 7 passenger SUV. Went to a lot of places and decided upon the Mazda CX-9. Went to Russel Mazda (gave us the best price quote) and were greeted warmly by Marc Weinstein. He was so easy to work with. He had toys and crayons to keep our kids occupied It made our buying experience a good one. Their finance person was Tony Kim. This guy is funny but thorough. It was really busy on Saturday and we had to wait but Tony had everything prepared and we were done in 10 minutes. Was worth the wait. More
Service. Was looking for a new car after I had a total loss, thanks to Richie I found one ! One of the best sales person I've ever dealt with ! Richie made me Was looking for a new car after I had a total loss, thanks to Richie I found one ! One of the best sales person I've ever dealt with ! Richie made me feel at home, he wasn't pushy at all like most sales people are. He got to know me before purchasing my Mazda. If You're looking for a car, new or old, I would recommend Richie. Great guy. Thanks Richie and everyone else at Russell! More
I was very happy with my experience I was very pleased with my experience with Richie. He was pleasant and not pushy at all. I requested the "on the road" price and was thrilled when he I was very pleased with my experience with Richie. He was pleasant and not pushy at all. I requested the "on the road" price and was thrilled when he offered it immediately. I purchased my car that night and have found Richie and this dealership to be honest and helpful. I received a fair price and excellent service. Can't ask for better than that. More
Couldn't have asked for better service Had the best experience from Marc. He was very reasonable and knew what he was talking about. If he didn't know he would find out. Had the best experience from Marc. He was very reasonable and knew what he was talking about. If he didn't know he would find out. More
A case of malfeasance. Personally myself I'm struggling with the thought about whether I should continue to do business with this dealership. I have given this dealership o Personally myself I'm struggling with the thought about whether I should continue to do business with this dealership. I have given this dealership over $21k plus in service business on my 2001 mazda Miata over the past 10 years but my last service visit really was a bad experience to say the least! the dealership took its xxxx-xxx time fixing my vehicle while I was in their loaner for almost 17 odd days!! Then when I finally did pick it up, a lot jockey some teenager broke my power antenna when he took it through their car wash! the worst bit of it was that the kid never brought the vehicle into the service lane nor tell the service mgr (h.w.) about it! The youth just brought me the keys & told me where to go find it! Worst than that, the service advisor didn't even bother to ask me for the car keys; I had to bring them back to her! But the problem now even gets worse than the incident of the kid breaking my power antenna. The problem now is that I was promised by the service mgr. (h.w.) a $100 service credit in the form of a check per my request. Now that was 3 odd weeks ago! I have yet to receive that check!! Now, I am asking for a different settlement; nobody there including the service director will answer me back with an answer up or down! I'm fed up with Russell mazda right now! Now that all could change (for all those reading this review at Russell mazda service) if I get a check!!! I'm still wondering in my mind, what will it take to be considered a VIP customer at Russell mazda? jk More