Heritage Mazda Catonsville

WONDERFUL BUYING EXPERIENCE! I had searched around for a new vehicle. I haven't bought a vehicle since 2001. I actually was looking for a totally different car than the 2015 Mazda I had searched around for a new vehicle. I haven't bought a vehicle since 2001. I actually was looking for a totally different car than the 2015 Mazda CX-5. However, I came out of the supermarket one day and saw one for the first time. I loved the style of the car and decided to search the Internet. Fortunately, I found it. The 1st time I called the dealership to find out if it was still available, I was told that it was still there and should come in to take a closer look and they would have it ready for me. Mr Steve Sherman was very polite, professional, and patient over the phone. I actually wasn't expecting to finance with the dealership at that time. However, my 1st choice was to try my banker and see what they had to offer. I was sorely disappointed! I called.Mr Steve Sherman back and explained that I was coming in and wanted to see what they had to offer me for the car. When I arrived, Mr Sherman was a very pleasant surprise, and a wonderful sales representative for the dealership! Again, I can honestly say he was very polite, patient, and not at all provocative or pushy. I truly felt blessed to have experienced purchasing my 2015 Mazda CX-5. I love my car! The whole staff was sooo polite that I felt compelled to tip them for their excellent service and accommodations that I asked for in reference to my car preferences that actually ran into them running over the actual business hours. I'm truly grateful. I would definitely recommend this car dealership experience for anyone truly looking for a kind, stress free environment while making negotiations for a new car purchase. I would also like to thank Mr Sherman, .Mr Jeff Duckworth, Mr Tony Kim, and Danny Rosenfeld for everything that they have done to make me happy, comfortable, and very, very, satisfied with my car purchase, finance deal, and best new car experience that I can honestly say that I ever had. "GOD" bless you all, and may you all continue to have success with all of your future endeavors with new customers! I truly felt like I gained a new family! Peace Always! More

Very Friendly and Helpful Staff was very friendly and helpful. They went out of their way to get a car that I wanted from another dealer in New Jersey. Staff was very friendly and helpful. They went out of their way to get a car that I wanted from another dealer in New Jersey. More

Needed a car and I got one Very friendly. Went there because they had the car I wanted and it all worked out. Would have liked a little lower price but gave me lunch, were infor Very friendly. Went there because they had the car I wanted and it all worked out. Would have liked a little lower price but gave me lunch, were information. Finance guy wasn't very helpful but Steve was great! More

Friendly, welcoming and efficient! I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close to my new house. Boy, am I glad I did! Heather - my service manager, was friendly, welcoming, and went above and beyond to ensure that I was made aware of service options available for my vehicle (didn't need them now, but will further down the road). The whole crew was precise and efficient; even though the place was hopping, they had me in and out in about an hour as promised. I can't imagine going anywhere else now - thanks, Russell Mazda!! More

Outstanding Heather Wigerd is my A++++ service person. She has taken great care of me from little things to regular maintenance. She has a great personality and m Heather Wigerd is my A++++ service person. She has taken great care of me from little things to regular maintenance. She has a great personality and makes coming to Russels a real pleasure I accually enjoy coming in for service knowing she is there. Rick Kneeland More

Heather Makes Me Happy!! Heather really goes the extra (Mile) One to make her customers happy. I've been taking my Mazda to Russel for service for 12 years and it still runs Heather really goes the extra (Mile) One to make her customers happy. I've been taking my Mazda to Russel for service for 12 years and it still runs great. Heather really knows the business and she's always very pleasant!! More

great experience Love Mazda! Steve Sherman is the man! He has sold me two Mazda's and has always been helpful. He doesn't pressure you into buying anything you aren't Love Mazda! Steve Sherman is the man! He has sold me two Mazda's and has always been helpful. He doesn't pressure you into buying anything you aren't comfortable with. Everyone there was friendly and took care of me!! Thank you!!!! More

Great experience at Russel Mazda! I was greeted as soon as I pulled up. My salesman, Steve Sherman was sincere and very friendly. He made the buying process enjoyable and hassle free. I was greeted as soon as I pulled up. My salesman, Steve Sherman was sincere and very friendly. He made the buying process enjoyable and hassle free. Steve worked with Jeff in order to get me the best deal possible. I would definitely recommend buying from this dealership. I love my Mazda CX-5! More

Best Experience EVER at a car dealership! My experience at Russel Mazda was definitely an exceptional experience. This was the very first time I went to a dealership and didn't feel the desir My experience at Russel Mazda was definitely an exceptional experience. This was the very first time I went to a dealership and didn't feel the desire to leave immediately. Steve Sherman is a wonderful funny and sincere sales person. He really went above and beyond to MAKE SURE I was able to get the vehicle I wanted at the price I set. He didn't try to talk me into anything - which was AMAZING! I give Russel Mazda the highest marks for making sure all aspects of the sale was simple and more importantly the way I wanted it. Both the sales manager and general manager came to introduced themselves - checking to make SURE I WAS HAPPY with my vehicle and financing. I found this to be something which made me feel important and very pleased with my buying experience. I hope everyone has the kind of experience I had a Russel Mazda. More

Best Labor Day Experience We were greeted as soon as we pulled up. Our salesman, Steve Sherman, was personable, efficient, knowledgeable and had a fantastic sense of humor. Je We were greeted as soon as we pulled up. Our salesman, Steve Sherman, was personable, efficient, knowledgeable and had a fantastic sense of humor. Jeff was friendly and went above and beyond to find the car we wanted, had it brought to us from another location, all in a short period of time. When I saw the car - I knew it was perfect. The car options and looks are high quality. Customer service was a priority even with our Finance person who was delightful. This dealership appreciates the customer and works to meet their every need. I highly recommend anyone consider using Russel Mazda. More