Heritage Mazda Catonsville - Service Center

The best adviser Ray and Randy are always very professional, honest, and fair. I have two vehicles that I service here and I wouldn't take them anywhere else! Their pr Ray and Randy are always very professional, honest, and fair. I have two vehicles that I service here and I wouldn't take them anywhere else! Their prices are competitive and I trust their technicians. More

Very professional and helpful. Would recommend the Mazda Service in Catonsville to everyone. The Staff (Ray Grewe) are very professional and helpful. Since 2014, I've always had gre Would recommend the Mazda Service in Catonsville to everyone. The Staff (Ray Grewe) are very professional and helpful. Since 2014, I've always had great customer service, and won't go anywhere else for all my Mazda Service needs. More

Finally got it right Bought a 2009Toyota Corolla from the Mazda/Subaru dealer and the Tire Pressure Indicator was on. They filled the tires to specified pressure and we dr Bought a 2009Toyota Corolla from the Mazda/Subaru dealer and the Tire Pressure Indicator was on. They filled the tires to specified pressure and we drove off the lot. It continued to be lit (my daughter was driving it so didn't get the specifics). Brought it back and they ran a diagnostic and the O2 sensor was bad. Had to bring it back a second time because they had to order the part from the Toyota section up the street. It came in and had t make another appointment to have it repaired only to find out the parts guy at Toyota sent the wrong sensor down. Another appointment. Got the sensor repaired, but the tire pressure monitor was still lit!?!. Frustrated I left again and had to come back again after driving the vehicle overnight to ensure the sensor light didn't go off. Came in and got the repair done. Mazda/Subaru picked up the tab since it was still less than 2 weeks into the purchase. Now throughout all of these visits, there was a person that went to bat for me, made sure if I needed a ride/shuttle was arranged. She made the calls to the Toyota end to ensure they got it right. Ms Jennifer Cahill is the epitome of customer service. Always smiling, knowledgeable, courteous and nothing but helpful. I kow I will be going to the Toyota end for service, but I had to commend Ms Cahill for her skills. If you wanted to put a positive face on a challenging position to be in it would be Jennifer's. Thanks for all you did going to bat for us and getting the job done. More

Great experience at heritage I was treated at heritage Mazda extremely well. I was pleasantly greeted from the get go, treated respectfully,and kept informed thru my appointment. I was treated at heritage Mazda extremely well. I was pleasantly greeted from the get go, treated respectfully,and kept informed thru my appointment. I found the business to be clean and run professionally. I even was offered beverages. More

Heather is a great manager She is knowledgable caring and punctual. The team respects her. I would bring my Mazda there again for service. We also bought the car thete. She is knowledgable caring and punctual. The team respects her. I would bring my Mazda there again for service. We also bought the car thete. More

Fabulous Andrew Ramirez is just wonderful.. He deff knows his stuff and didn't try to sell me stuff I didn't need!! He from now on is my go to guy.. Andrew Ramirez is just wonderful.. He deff knows his stuff and didn't try to sell me stuff I didn't need!! He from now on is my go to guy.. More

Emergency Service I just want to give a shout out to their excellent Service Manager, Maggie Popham and also Heather Wingerd from the service department. My Mazda CX-5 I just want to give a shout out to their excellent Service Manager, Maggie Popham and also Heather Wingerd from the service department. My Mazda CX-5 recently broke down on the side of the road in the middle of a Tuesday afternoon. Although their service department was booked, they took my car in and repaired it on the spot! So I was not left without a car and trying to figure what to do. They made me comfortable in the waiting room and the team even gave the car a wash! I appreciate so much the excellent service that I received and I will certainly be back when I need more service to my Mazda. More

Fantastic Service I heard a noise coming from my car, but when my husband got in to listen it didn"t happen. Over time the noise got louder and louder and even my husba I heard a noise coming from my car, but when my husband got in to listen it didn"t happen. Over time the noise got louder and louder and even my husband could hear it. I made an appointment with Philip and told him about this noise and that it sounded almost like a squeal. He explained that the noise was caused by the "squealer" hitting the rotor. He used an analogy of a 10 speed bike wheel to explain how my breaks worked. I often feel men in the automotive world talk down to me because I'm a woman. Philip didn't do that at all and made sure I was comfortable with the repair. He even let me walk back to see my old brake shoes and showed me what the new ones looked like. Thanks Philip! I"ll be back for sure!" More

Super Service After speaking with Philip regarding an oil leak he addressed my concerns immediately. My first thoughts were that I blew an engine oil seal. While wa After speaking with Philip regarding an oil leak he addressed my concerns immediately. My first thoughts were that I blew an engine oil seal. While waiting for the technician to analyze my concerns, Philip made me a cup of his famous hot chocolate with marshmallow! Just what I needed on a chilly morning! After the technician analyzed the oil leak he informed me that the 710 Cap was not installed. The cap was not installed after I had the oil changed from a local Lube Center the previous week. I appreciate the honest professional staff and the timely service! More