Heritage Mazda Catonsville - Service Center

Customer Service to a whole new level. My Mazda was running with a bit of "clinking," as best as I can describe it. I took it in for service, and not only did Philip fix the problem, but he My Mazda was running with a bit of "clinking," as best as I can describe it. I took it in for service, and not only did Philip fix the problem, but he actually took the time to speak with me about the issue. I was extremely grateful to be treated like a human being, and not a number. Thank you, Philip! More

Great customer service I was having some trouble with my Mazda and was looking for help, then Phil came along and was able to help with my car. Phil was great at customer se I was having some trouble with my Mazda and was looking for help, then Phil came along and was able to help with my car. Phil was great at customer service and diagnosing my problem More

Van needed a tune up? Im not much a "car guy" but when Old Eddie (thats what my 27 year old kid call the van) started making a loud clunk noise whenever I turned right afte Im not much a "car guy" but when Old Eddie (thats what my 27 year old kid call the van) started making a loud clunk noise whenever I turned right after my kid borrowed it for one of her rock n roll shows, needed some work, I did some internet searches and came up with Heritage Mazda. It was on the way to work, and since my wife left me 8 years ago for my manager at the Safeway, I didnt really have a ride. So I had to drop it off on my way to work. I work the night shift, because I cant stand to look at that jerk Dennis anymore, so I dropped it off at night and they felt great, and safe knowing Old Eddie would be in their safe parking lot over night! The next day, while I am organizing my picture of mailboxes from around Baltimore, I got a call from Phillip. He told me it was the authority arm, and I had damaged some of the bushes would need to be replaced. Now I dont know a lot about cars, but Phillip sounded like he knew what was going on and if he thought thats what would keep Old Eddie running, then by golly lets do it. Everything was done by the next day, and since my hours had been cut (thanks Dennis), I had my daughters new line in boyfriend drive me up there to pick it up, hey at least this guys got a scooter! The mechanic did a great job and now Old Eddie handles just fine. My daughter and her "friend" are using to get their "gear" for their band "The Shirley Chrisholms" to a show at an art space on North Avenue this weekend! Go see em! More

great service!! I took my Miata to have a regular tune up. Went in for plugs, oil change and so on and so forth. But the techs found a few things wrong such as i had I took my Miata to have a regular tune up. Went in for plugs, oil change and so on and so forth. But the techs found a few things wrong such as i had a bad wheel bearing. Phil my adviser really took the time to sit down and make me comfortable with the repair and explain in great detail why it was important. I have taken my car other dealers and did not get the same kind of service i did here. More

Philp Rocks! My Miata started making noise on the beltway. Philip got me right in and had his technician look it over. They got me taken care of in a jif and it wa My Miata started making noise on the beltway. Philip got me right in and had his technician look it over. They got me taken care of in a jif and it wasn't too costly. Thanks Phil, you're the best. More

Great Service I brought my Mazda 3 in for the scheduled 50K service. I had just been going to Jiffy Lube for regular oil changes. Turns out my car needed some repai I brought my Mazda 3 in for the scheduled 50K service. I had just been going to Jiffy Lube for regular oil changes. Turns out my car needed some repairs. Philip, the service advisor, helped me prioritize what needed to be done right away and what things I could kick down the road for my next service. I'll be bringing my Zoom-Zoom in for Philip and his team to look over in the future. More

Excellent Service by Heather Left home to take our daughter back to Raleigh, NC.... half an hour later my Mazda CX5 felt strange.....lights were flashing and codes on the dashboar Left home to take our daughter back to Raleigh, NC.... half an hour later my Mazda CX5 felt strange.....lights were flashing and codes on the dashboard.... then I was losing power. I was able to get off the highway and park at a gas station. My car has only 32,000 miles and I just had it serviced 2 weeks ago. I called the Mazda dealership and spoke with Heather and explained my situation. She was very professional and calming. Of course I had to get the car towed to the dealership.Heather gave me her cell phone# in case she was away from her desk so I could tell her my ETA. Amazingly AAA came in 25 minutes and got it to Heritage Mazda in Catonsville. I met with Heather quickly and they check out my vehicle and diagnosed the problem quickly. They changed out a coil and spark plug and I was back on the road to Raleigh. I have dealt with most of the service people there for maintenance appointments, however Heather was stellar. I will ask for her each time I come back. More

Highly recommend Heather Wingerd for your Mazda service I've worked with Heather several times when I've brought my Mazda CX-9 in for service. She is really easy to work with and very professional. I high I've worked with Heather several times when I've brought my Mazda CX-9 in for service. She is really easy to work with and very professional. I highly recommend her for any service needs you might have for your Mazda vehicle. More

Honest people, good service We have purchased two Mazda vehicles from Heritage Mazda Catonsville (2004 Mazda 3 and 2012 Mazda 5) and we use Heritage for all the service on both v We have purchased two Mazda vehicles from Heritage Mazda Catonsville (2004 Mazda 3 and 2012 Mazda 5) and we use Heritage for all the service on both vehicles. Sales and service employees at Heritage have always been pleasant to deal with and I have never felt pressured by them. We have never had a problem with any of the service we have received over the years. Heather keeps things running smoothly in the service department. She is very customer focused and honest. I would recommend their service department to anyone with a Mazda looking for high quality service at a reasonable price. More