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Heritage Mazda Towson
Lutherville, MD
1,389 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,389 reviews
March 10, 2026
Friendly, knowledgible staff that is very willing to help. John went the extra mile to give us status each step of the way. help. John went the extra mile to give us status each step of the way. More
by jaweller51
March 10, 2026
Michael was a pleasure to deal with. He made the car buying experience painless. He was knowledgeable on the product and no pressure tactics. I highly recommend dealing with him when it He made the car buying experience painless. He was knowledgeable on the product and no pressure tactics. I highly recommend dealing with him when it comes time to purchase your next vehicle. Overall my experience with Heritage Mazda was positive. Very smooth from start to finish. More
by dnoland2nd
February 28, 2026
My girl! !!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely !!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely be back!! I love my CX-5 turbo!! See ya when my lease is up! More
by Sarah Maley
Employees Worked With
February 28, 2026
I have been coming here since 2023 when I purchased my first new vehicle from Heritage Mazda Towson. Today I purchased my second new vehicle from them because my experiences here have always been excellen first new vehicle from Heritage Mazda Towson. Today I purchased my second new vehicle from them because my experiences here have always been excellent. Barry Williams the Service Manager is fantasic and is the big reason I purchased here again. But also today the process to purchase was easy, no pressure and smooth. David Dowd the General Manager jumped in to assist me and made me feel very comfortable in the process. My salesman, Rudy Raley was patient and took his time and let me go at my pace during the buying process. And finally John Demartino the Business Manager was thorough, no pressure and made the contract process very comfortable. This truly is a great place to buy a car. It can me a dreaded process, but not here. This group I dealt with today made it seemless! Thank you all! More
by stuartdembo
February 24, 2026
As first-time car buyers, we visited this dealership to explore a few different models and understand our options. Kennedy, our salesperson, was excellent throughout the process. She was extremely accommod explore a few different models and understand our options. Kennedy, our salesperson, was excellent throughout the process. She was extremely accommodating with multiple test drives, patiently answered all of our questions, and never made us feel rushed. We truly appreciated her professionalism and calm approach. Unfortunately, our experience with the manager, Brad Scammell, was very different and left a sour impression. While he did offer reasonable discounts on the vehicle, his tone and manner of interaction were extremely unpleasant and overshadowed any positives in the negotiation process. As first-time buyers, we were understandably unsure and needed a few minutes to step aside and discuss our decision privately. The second time we asked for a few minutes to think, he responded, “I’m not moving from here, you can go out and talk if you want,” which felt unnecessarily pressuring. We were also cross-shopping with their sister location in Catonsville and had plans to visit them. Upon learning this, Mr. Scammell called the Catonsville manager in front of us and had him state that we would receive the same price everywhere. The way this was handled felt uncomfortable and added to the pressure rather than helping us make an informed decision. After two days of trying to decide, we ultimately chose to leave without making a purchase. On our way out, I asked a simple question about my trade-in value, and he responded, “First you make up your mind on whether you will buy a car.” As we were leaving, we also clearly heard him say, “f***ing waste of time,” which was extremely unprofessional and disappointing. Buying a car for the first time is already a stressful experience. Kennedy handled everything with patience and professionalism, but the manager’s behavior made the overall experience uncomfortable and negative. I hope this feedback is taken seriously, as no customer should feel pressured or disrespected while making a major financial decision. We went ahead and purchased the same car from Catonsville branch, and the experience had night and day difference. I suggest any buyer to visit the Catonsville branch first if you wish to be treated like customers. More
by Mr K
February 20, 2026
I will never purchase a vehicle from this dealership again. This individual is unresponsive., unrealistic, that’s not treat his customer as well. again. This individual is unresponsive., unrealistic, that’s not treat his customer as well. More
by rg7074292
February 18, 2026
It was a pleasure shopping for a new car at Heritage Mazda Townson. The dealership is attractive and modern with a large selection of brand new cars. Both the Sales Manager Daniel Chaconas and my Sale Mazda Townson. The dealership is attractive and modern with a large selection of brand new cars. Both the Sales Manager Daniel Chaconas and my Sales Consultant Chris Hammond provided me with the best customer service I could hope for. They went above and beyond to help me find the perfect car for me. I highly recommend both for their knowledge about all aspects of the Mazda line and the kindness and patience they displayed in all interactions with me during the car buying process. More
by welshju
February 15, 2026
I've been coming home at 4 6 years now. And always had a customer service. And always had a customer service. More
by kennybmore412
Employees Worked With
February 04, 2026
Paulette Edwards was absolutely AMAZING to work with to purchase a car for my son! Go see her she is the BEST! purchase a car for my son! Go see her she is the BEST! More
by Magicalmom1015
January 18, 2026
The dealership is nice and well kept. I was put in touch with a salesman who listened to what I wanted and needed. However, the sales manager Brad is your classic pushy car salesman. He i I was put in touch with a salesman who listened to what I wanted and needed. However, the sales manager Brad is your classic pushy car salesman. He is what makes a disgrace of salespeople.. After making it clear what I wanted, he continued to push me higher, and even claimed I was the rude one…and after they tried to pull the classic bait and switch tactic which is absolutely disgusting. I hope Brad has a hard time sleeping at night knowing he’s been screwing people over and pushing them out of their comfort zones More
by djtomczyk1
