Heritage Mazda Towson

James took initiative right away. As soon as I got out of my car he was there to greet me. He made sure any questions I had were answered. James is very knowledgeable, he was able to As soon as I got out of my car he was there to greet me. He made sure any questions I had were answered. James is very knowledgeable, he was able to explain every model and every trim on the lot. James has great customer service and sales skills. More

He is the best sales assistant I have ever met. He deserves five gold stars. He deserves five gold stars. More

James was a great guy who knew the vehicles and worked with us to have the best deal! with us to have the best deal! More

Excellent dealership and employees. Great car buying experience. The sales consultant, Damari, and the general sales manager,Brad, were great to deal with. Great car buying experience. The sales consultant, Damari, and the general sales manager,Brad, were great to deal with. More

Love this dealership. Jenna , Dan and Amin are the best. Our third car from them. Jenna , Dan and Amin are the best. Our third car from them. More

I have leased 4 cars from Heritage Mazda Towson and while leases can be very tricky, I have always gotten a good deal. They are willing to work with you and are good people. leases can be very tricky, I have always gotten a good deal. They are willing to work with you and are good people. More

James was very responsive to our requests and was able to get me a great deal on my new car. He was very personable and knowledgeable get me a great deal on my new car. He was very personable and knowledgeable More

The Heritage Mazda dealership gets a mixed review. Everyone was nice and worked hard to close the deal. It was straight cash so there was no heavy lifting. A couple of negatives, Gabriel Walman pro Everyone was nice and worked hard to close the deal. It was straight cash so there was no heavy lifting. A couple of negatives, Gabriel Walman promised a check for $250 to allow for window tinting and rubber all season mats, the dealership failed to deliver on both. The one other negative was the dealer topping off the tank with the wrong fuel which caused a check engine and some run issues. The initial stance from the service department was accusatory and negative but they did resolve the issue. More

James was very nice, but promices were made about timing that should have not been made. If you cannot meet a commitment, then don't make it. Then when we wanted wheel llocks installed, a cargo area liner that should have not been made. If you cannot meet a commitment, then don't make it. Then when we wanted wheel llocks installed, a cargo area liner and a bumper protector installed, we had to make an appointment. Which was OK, BUT apparently there should have been paperwork between the sales and service department that wasn't done. And what should have been less than an hour appointment ended up being OVER 2.5 hours! Certainly not the way to treat a new customer! And a customer that had previously purchased a car from this dealership! More

It was a very easy experience. Everyone was courteous and helpful. This is my second car from them and both experiences have been great. Everyone was courteous and helpful. This is my second car from them and both experiences have been great. More