Heritage Mazda Towson

Great staff, great selection of vehicles and great prices! Everything about heritage is great! I was a lifelong rich Morton customer, but I will always be going to heritage from here on out! prices! Everything about heritage is great! I was a lifelong rich Morton customer, but I will always be going to heritage from here on out! More

Was greet at the door by salesman showed to car I bought and the rest was history and the rest was history More

Above and beyond service experience from Craig and the team at Heritage Mazda, delivering a car to me all the way down in NC. team at Heritage Mazda, delivering a car to me all the way down in NC. More

Brought my Mazda CX-5 in Saturday first time. Got a oil change. I was told my rear shocks were bad and I needed all 4 tires replaced. When I told service writer ok warranty should cover it. He said not the change. I was told my rear shocks were bad and I needed all 4 tires replaced. When I told service writer ok warranty should cover it. He said not the tires. So today I had two placed look at my car nothing wrong with my shocks just need a tire rotation. This place is a disgrace. Trying to get warranty work and make me buy tires I don’t need. More

Great and stand up guy. Very honorable and honest! I would do business with him anytime!! He's definitely invited to the cookout!!! Thank you again Omid for all your help!! would do business with him anytime!! He's definitely invited to the cookout!!! Thank you again Omid for all your help!! More

Purchased vehicle on 6/1, had cosmetic repairs needed. Received no updates unless I called repeatedly to speak to someone. Called for updates on 6/10 and was told vehicle was ready 6/11, went to pick vehi Received no updates unless I called repeatedly to speak to someone. Called for updates on 6/10 and was told vehicle was ready 6/11, went to pick vehicle up 6/12, vehicle is not there. Finally recieve vehicle on 6/14, stickers are still on window, car has not been cleaned, inside has layer of dust, fingerprints and smudges all over car doors, steering wheel shakes when braking, long scratch and knicks on passenger side, crack in bumper sill, spare key battery is dead. Salesman Ransey did not care to address any of these issues before delivering my car. I emailed the salesman Ransey and manager Al on 6/15, had to call 6/19, as no one responded. When I called Ransey, he literally told me the detailers left the dust and he's a consumer too as if that's an appropriate response to give a customer. He told me I have to make an appointment to have issues addressed, and offered to give me the phone number. He was willing to do absolutely nothing to make things right and was obviously not interested in going out of his way to do anything. Absolutely worst customer service possible. I don't even want to go back to get car serviced since obviously no one cares. Then manager Al calls me in the middle of my lunch break on 6/19 and asks what the problem is, since he apparently never read the email. I told him I'm in the middle of lunch, to which he replies that I should call him back. I am 7 months pregnant and I cannot believe how careless these people are. Would never recommend this dealership to anyone. More

Craig is the man. Very professional, Very knowledgeable. I know the car industry very well, and Craig had no issues understanding what I was talking about and all of my needs. Some sales reps have no idea w I know the car industry very well, and Craig had no issues understanding what I was talking about and all of my needs. Some sales reps have no idea what they are talking about and only try to sell something to you, Craig developed a relationship with me and took care of my needs given the circumstances to the best of his knowledge and power! I love this guy definitely looking to work with Craig in the future! More

We made an internet appointment to look at a used Mazda3 and when we arrived, our salesman was with another customer so Ralph offered to help us. We were so happy he did! His knowledge of the vehicle was ou and when we arrived, our salesman was with another customer so Ralph offered to help us. We were so happy he did! His knowledge of the vehicle was outstanding and he took his time showing us the many features the car offered. We were buying for our teenager and Ralph included him in the process and made him feel welcomed, encouraging him directly to reach out if he had any questions after our purchase. Ralph obviously believes in the Mazda product and is a highly competent and committed salesman! More

Dora guided the repair of my 2011 CX 7 which took months about 4 years ago. But this review is for her referral to Ralph Price as a sales rep. She knows her co-workers and the experience of buying a car, about 4 years ago. But this review is for her referral to Ralph Price as a sales rep. She knows her co-workers and the experience of buying a car, which I do not like, was made easier by him. My new 2021 CX30 is all sparkly and I look forward to seeing Dora and her people when it needs service More

This was the best car buying experience I have EVER had! Best way to describe the staff, they were just amazing. Super helpful, very friendly, and just great. My salesman, Ralph Price was great to work wit Best way to describe the staff, they were just amazing. Super helpful, very friendly, and just great. My salesman, Ralph Price was great to work with! My F&I Manager, Chris Anderson was very thorough with what I was getting with my warranties. And Omid the General Manager was awesome! Even some of the other staff came over to make sure if I needed anything through out my visit and purchase. I absolutely recommend everyone purchase from them! You want a great experience? Go to Heritage Mazda in Towson More