Heritage Mazda Towson

OUTSTANDING CARE & SERVICE! Bryan helped me through a traumatic time of fixing my recently stolen and now found vehicle. He handled everything from start to finish with excellent Bryan helped me through a traumatic time of fixing my recently stolen and now found vehicle. He handled everything from start to finish with excellent service! He is not only extremely professional, but he handled my initial stress levels of a stolen vehicle with care, coordinated with my insurance adjuster, delivered amazing communication every step of the way and ultimately offered a smooth path to recovery. I plan to recommend him and this location to anyone I know who owns a Mazda. THANK YOU BRYAN!!! :-) More

Curteous I took the car in for a recall notice and while handing over my spare key I told Mr. Cook that the fob battery was dead. He said he would take care of I took the car in for a recall notice and while handing over my spare key I told Mr. Cook that the fob battery was dead. He said he would take care of it. When I picked up the car in less time then expected he had replaced the fob battery and I left happy and had not paid anything out of pocket. It was most appreciated. More

Problem solved Karl Cook seemed to actively work to make sure that all my concerns were taken care of, and as expeditiously as possible - from the work on the car to Karl Cook seemed to actively work to make sure that all my concerns were taken care of, and as expeditiously as possible - from the work on the car to getting transportation for me, to helping figure out how to keep costs down. I appreciate all his attentiveness. And the car continues to serve me well. More

The ONLY place to shop for a new vehicle! Heritage Mazda was one of the best shopping experiences I’ve ever encountered. The staff was exceptionally helpful and had me setup in my new vehicle Heritage Mazda was one of the best shopping experiences I’ve ever encountered. The staff was exceptionally helpful and had me setup in my new vehicle in no time. Be sure and ask for Gabe if he’s working, his expert knowledge and salesmanship is unparalleled in my experience and he’ll be sure to make you laugh at least a few times along the way. Lavon from finance was also phenomenally helpful in explaining the intricacies of the monetary side and which warranty options are available. Whether you’re buying a new Mazda or browsing the pre-owned inventory, Heritage Mazda of Towson is the only place to go. More

Great Service Karl and the crew there are fantastic. I’ll continue to take my car there for service. Heritage Mazda is top notch. Keep up the great work. Karl and the crew there are fantastic. I’ll continue to take my car there for service. Heritage Mazda is top notch. Keep up the great work. More

service Any time I bring my car in I feel comfortable and know I will get good service. Brian is usually the person I deal with and he is very good at explain Any time I bring my car in I feel comfortable and know I will get good service. Brian is usually the person I deal with and he is very good at explaining any issues with the car. More

AMAZING STAFF !! Heritage Mazda is an outstanding dealership from the employees to the service of my car. They go above and beyond for the customers' needs. Profici Heritage Mazda is an outstanding dealership from the employees to the service of my car. They go above and beyond for the customers' needs. Proficient, professional and so very honest and helpful I highly recommend Heritage Mazda and all of the Heritage group for sales and service More

Super Friendly I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed and the additional areas that I asked be checked, were checked. He even estimated the exact time the repair would be completed and it was! More

Offensive, Rude, and Lacking Ethics Mike McGuire is offensive, rude, and lacks ethics. I took my cash and 820 FICO score elsewhere and purchased an Acura instead. You know, where people Mike McGuire is offensive, rude, and lacks ethics. I took my cash and 820 FICO score elsewhere and purchased an Acura instead. You know, where people remember how to treat customers. More

Excellent Service! Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroug Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroughly explains what is going on with my vehicle. He also gives approximate wait time for when work should be done. Very patient and answers and address any questions that I may have. I have never had a bad experience at this particular Mazda location ..Everyone greet you pleasantly when you walk in and ready to address why you are there...Its a good experience! More