Heritage Mazda Towson

Super Friendly I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed and the additional areas that I asked be checked, were checked. He even estimated the exact time the repair would be completed and it was! More

Offensive, Rude, and Lacking Ethics Mike McGuire is offensive, rude, and lacks ethics. I took my cash and 820 FICO score elsewhere and purchased an Acura instead. You know, where people Mike McGuire is offensive, rude, and lacks ethics. I took my cash and 820 FICO score elsewhere and purchased an Acura instead. You know, where people remember how to treat customers. More

Excellent Service! Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroug Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroughly explains what is going on with my vehicle. He also gives approximate wait time for when work should be done. Very patient and answers and address any questions that I may have. I have never had a bad experience at this particular Mazda location ..Everyone greet you pleasantly when you walk in and ready to address why you are there...Its a good experience! More

Very professional and not pushy I took my 2018 Mazda 3 for it's first service appointment, and I was pleased with my experience. If it's your first service appointment, it's half off I took my 2018 Mazda 3 for it's first service appointment, and I was pleased with my experience. If it's your first service appointment, it's half off. I also had a faint noise that I wanted checked out, and a service technician was able to ride with me to try to listen for it. I was promptly called when my car was ready, and a free shuttle was available to take me to work. Overall, a very professional and hassle free experience! More

Excellent routine maintenance! Heather was quick to handle my routine maintenance request. She explained everything in detail that was checked as a part of the service, and kept me Heather was quick to handle my routine maintenance request. She explained everything in detail that was checked as a part of the service, and kept me informed while I waited for my CX5. Excellent service, advisor was knowledgeable, friendly and helpful. Will definitely recommend Towson Mazda! More

Unidentified Roar! I stopped in with weird noise and no appointment--Justin did a great job getting me a diagnosis and set up for repair!! Thank you Justin!! I stopped in with weird noise and no appointment--Justin did a great job getting me a diagnosis and set up for repair!! Thank you Justin!! More

Service Department Have been pleased with the service department both times I have been there. I was towed to this dealership when my wipers stopped on a rainy evening Have been pleased with the service department both times I have been there. I was towed to this dealership when my wipers stopped on a rainy evening since it was the closest dealership per the roadside assistance program. The repair was covered under warranty. They were pleasant to work with. I recently returned for a diagnostic service instead of going to the purchase dealership, and again great service and friendly people. More

Maintenance of Mazda CX-5 Always impressed with the service at Heritage Mazda on York Road, in Lutherville. Justin did a great job of explaining the recommended maintenance for Always impressed with the service at Heritage Mazda on York Road, in Lutherville. Justin did a great job of explaining the recommended maintenance for my Mazda CX-5. Happy with both the price of service and wait time. More

Srevice Department J Warehime Thank-you Jay for your invaluable help in how to deal with scratches on my car. I appreciate you walking out t my car and showing me what I need t do Thank-you Jay for your invaluable help in how to deal with scratches on my car. I appreciate you walking out t my car and showing me what I need t do for proper care of getting rid of scratches and applying the retouch up paint. You want the EXTRA service excellence to assist me. More