Heritage Mazda Towson

Fantastic service Ben was a great sales rep. Did a first class job. Highly recommended and we drove an hour and a half. Well worth the drive Ben was a great sales rep. Did a first class job. Highly recommended and we drove an hour and a half. Well worth the drive More

Recall Came to this location for repairs and couldn't have had a better experience. Mr. Jennings greeted us enthusiastically and was very professional! My ca Came to this location for repairs and couldn't have had a better experience. Mr. Jennings greeted us enthusiastically and was very professional! My car was fixed quickly too. I would definitely return to this location because of the service provided by Mr. McManus. More

Another smooth service visit As usual, another smooth service visit to keep my 2016 Mazda CX-5 in top shape and under warranty, receiving outstanding mechanical workmanship. The As usual, another smooth service visit to keep my 2016 Mazda CX-5 in top shape and under warranty, receiving outstanding mechanical workmanship. The only change was my first contact with a most helpful and competent service advisor, Karl Cook - yet another reason to visit. Be sure to look on-line for service discount coupons, and register on-line for more offers and info by email, with your vehicle in their database. The website service scheduling feature gives you more flexibility and convenience. More

Needed tire checked I hit something with my rear passenger tire and the tire needed to be replaced. On Thursday, Aug 30, the service department squeezed me in, despite be I hit something with my rear passenger tire and the tire needed to be replaced. On Thursday, Aug 30, the service department squeezed me in, despite being fully booked and replaced the tire in less than an hour. I was traveling to NY on Aug 31, so it was urgent. Jennings could not have been more professional, personable and efficient. He was very helpful. Everyone there was polite and made my wait very pleasureable. More

Bought our 1st Mazda! We gave a 5 star rating because our sales consultant Craig Chappell gave us surberb service during our experience buying our 1st car at Heritage Mazda We gave a 5 star rating because our sales consultant Craig Chappell gave us surberb service during our experience buying our 1st car at Heritage Mazda in Towson. He was very knowledgeable, patient and answered all of our questions thoroughly. He also had a calm demeanor which helped our experience go well. Thanks again for helping us choose the right car for our family. We love our CX 5!! Highly recommended!! More

Satisfied with overall service Everyone is very knowledgeable about Mazda Vehicle / Extended Warranty’s always willing to go the extra mile for the smallest / silliest questions. Everyone is very knowledgeable about Mazda Vehicle / Extended Warranty’s always willing to go the extra mile for the smallest / silliest questions. That. I might have with all the fancy things that come with the cars of today. More

Graig Chappell Very personable and knows his job very well! I would highly recommend Graig! he’s hands on and is willing to take the extra step to make sure things a Very personable and knows his job very well! I would highly recommend Graig! he’s hands on and is willing to take the extra step to make sure things are done perfect More

Great customer service I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was professional and kept me informed and even put me in a loaner vehicle. The service manager Dora was awesome, she listen to my concerns,got the replacement parts ordered. More

Amazing customer service Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had a loaner for three weeks! Justin and Jennings are the nicest service advisors and Dora is fantastic. Would highly recommend. More

Best Dealer Service I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I have been loyal customer for 6 years now. More