Heritage Mazda Towson

Make a visit I bought an amazing Mazda 6 last night and I'm beyond happy with the whole experience. Bo was a great salesman. He was super friendly and very knowled I bought an amazing Mazda 6 last night and I'm beyond happy with the whole experience. Bo was a great salesman. He was super friendly and very knowledgeable about all the features my car offered. He even offered me hot chocolate and to charge my phone while I waited. A man came in to pick up his car while I was there and told me I had the best salesman I the place... seems legit. More

Great experience with Heritage Mazda Towson Great team here and got a fair deal. Craig was super helpful and answered all my questions to get me into a new car quickly. Really appreciate the ser Great team here and got a fair deal. Craig was super helpful and answered all my questions to get me into a new car quickly. Really appreciate the service I got and highly recommend this dealership. More

Excellent Buying Experience I recently purchased a new Mazda CX-3 from Heritage Mazda Towson. I could not have had a more positive experience. My sales person Ralph Price was e I recently purchased a new Mazda CX-3 from Heritage Mazda Towson. I could not have had a more positive experience. My sales person Ralph Price was extremely helpful to me. I would recommend working with Ralph to anyone who is interested in purchasing a vehicle. Aaron Smucker, the finance manager, assisted me with my paperwork. He was very thorough, making sure that I understood everything. I can't remember ever completing paperwork as quickly and easily when purchasing a vehicle. The entire staff was very pleasant and professional, checking in with me as I waited for my new car to be brought from another location to Towson. I highly recommend Heritage Mazda Towson to anyone in the market for a new vehicle. More

Great customer service from Craig. Craig was very patient with us as we picked the best car for our family. We test drove several cars before choosing the right vehicle and Craig made u Craig was very patient with us as we picked the best car for our family. We test drove several cars before choosing the right vehicle and Craig made us feel very comfortable throughout the process. Craig even gave me a demonstration of several products that would provide additional protection for our vehicle from damage to the exterior and interior of the vehicle. My wife and I both had a great experience with the sales staff and would recommend them to friends and family! More

Easy Pease First, let me set the stage- I have bought and sold over 30 vehicles personally and helped others over the years as well. We all know that buying a ca First, let me set the stage- I have bought and sold over 30 vehicles personally and helped others over the years as well. We all know that buying a car or working with a dealership “can be hard” but that is a thing of the past when you work with the folks at Heritage. I had a few vehicles I was comparing between and Craig Chappell was excellent, he helped me with the things I wanted to know about and asked great questions to help me figure out what would/would not work. Then, in the rain, he helped me test out the dog crate to see which vehicles it would fit in. The next step was the appraisal for my trade in…. well this in itself can be a nightmare, but John Holliday (GM) was incredibly easy to work with. He asked me a few questions about my vehicle, got it looked over by his guys in the shop and gave me a VERY fair trade in value. This is the kind of dealership and the type of folks that you WANT to do business with! Let them help you, be open and honest about what you need and where you’re comfortable, and they will do the rest. Truly appreciate all the team effort involved in getting me on my way with my beautiful certified preowned Mazda CX5! More

Excellent Craig was great! Everything went very smooth. He also answered all of our questions and concerns about our purchase. He was also very respectful and c Craig was great! Everything went very smooth. He also answered all of our questions and concerns about our purchase. He was also very respectful and curtious. A real pleasure doing business with. More

Great Buying Experience From the moment I walked into the dealership the team was attentive without being overbearing. Craig was awesome in listening and then showing me the From the moment I walked into the dealership the team was attentive without being overbearing. Craig was awesome in listening and then showing me the used vehicle I saw online. While showing me the features of the vehicle I came for, he was extremely knowledgeable of the subtle differences and benefits of the newer models. When I was ready to make the purchasing decision he did his best to streamline the process making the decision an easy one. One of the better purchasing experiences I have had. I would definitely recommend him and the team over at Heritage Towson. More

Christmas wish comes true. I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him k I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him know, the funding for purchase was coming through, but not in time for Christmas. I was hoping to give my wife a new Mazda. Well to make it quick, after I hung up from Ralph, I was disappointed I would not be able to get the car by Christmas. Well Ralph and a few other of Santa's helpers made a dream come true! Ralph called me back and said they had talked and had come up with a way for me to give my wife a new 2018 CX-9! So, today, Ralph made that dream come true and I will be giving my wife a new car this Christmas.Never and I mean NEVER have I been treated so respectfully at any dealership before. More

Great experience trading in/leasing new vehicle In comparison to other dealerships, Heritage Mazda Towson had amazing customer service. I was treated with genuine respect and kindness from beginning In comparison to other dealerships, Heritage Mazda Towson had amazing customer service. I was treated with genuine respect and kindness from beginning to end which means a lot. It took minimal effort to get the kind of deal that I wanted from my trade in, these people really knew what they were doing and worked with me to get a deal I was comfortable with. More

Great Went to test drive a cx5 highly anticipated for months. Was not disappointed from the moment we walked in. Salesman Greg informative friendly. No pre Went to test drive a cx5 highly anticipated for months. Was not disappointed from the moment we walked in. Salesman Greg informative friendly. No pressure. Finance part always painful but procedure smooth. Manager open and honest felt comfortable from start to finish. My expectations of the vehicle were surpassed and probably the deal was we because of the professional friendly persons employed at that dealership More