Heritage Mazda Towson - Service Center

Josh was Super Helpful Can't say I know a lot about cars or pricing for service so can't review that. I can review customer service though. Josh made it easy. He explaine Can't say I know a lot about cars or pricing for service so can't review that. I can review customer service though. Josh made it easy. He explained any issues or decisions we had to make. I booked online same day and was able to wait. Easy and simple. More

Service Had a great service experience. Friendly and efficient. Will return in the future. Employees were very accommodating in every way. Waiting area was ve Had a great service experience. Friendly and efficient. Will return in the future. Employees were very accommodating in every way. Waiting area was very comfortable. More

Service Josh helped us with coordination of our CX9 repair at the Towson location. He is very professional and is very knowledgeable. Our experience was wond Josh helped us with coordination of our CX9 repair at the Towson location. He is very professional and is very knowledgeable. Our experience was wonderful becaus of his great effort. More

Service Excellence When I purchased my Mazda 3 in 2014, this was the first time dealing with Heritage Mazda Towson. I was really impressed by their attention to service When I purchased my Mazda 3 in 2014, this was the first time dealing with Heritage Mazda Towson. I was really impressed by their attention to service quality and developing a strong customer relationship. Since then, I have been utilizing the service department for scheduled service/maintenance - easy to schedule, on time/quick turn-around, excellent service and service experience. Most recently, had my car in for what I thought was a "spirit possessed audio system". Since my car was out of warranty (2 mos. out), I was worried that any repair would be costly. Imagine my surprise and delight to hear that what would be a $1300 computer replacement was not going to cost me a dime! Jennings McManus went out of his way to find out if he could get Mazda to cover this costly repair. He contacted me only after he was able to say that this costly repair would be honored by Mazda. What was a momentary stab in the gut was quickly turned into a very positive result. Thank you Jennings and Heritage Mazda - you deserve great kudos! More

Excellent, friendly service! Every time I arrive at Heritage Mazda Towson for service, I am greeted with a smile and personal greeting. The service providers know their customer Every time I arrive at Heritage Mazda Towson for service, I am greeted with a smile and personal greeting. The service providers know their customers by name and always go above and beyond to help their customers and address any concerns. I have always received speedy service, answers to my questions, and superior service! I love my Mazda dealership! More

Pleasant Surprise My cx-9 had a recall on the control arms that I must have missed. When everything happened, I was devastated and stressed (this was right before Chris My cx-9 had a recall on the control arms that I must have missed. When everything happened, I was devastated and stressed (this was right before Christmas). Jennings and the rest of the staff took such good care of me and my car, that I literally didn't have to worry about a thing. Best experience I've had with any car dealership or shop. I will always want to go to them for any trouble, or new car purchases in the future. More

Wonderful sales experience I came in simply to have my car serviced and saw a Mazda minivan that appealed to me. Expressing that it was nice the young asked if I would like to I came in simply to have my car serviced and saw a Mazda minivan that appealed to me. Expressing that it was nice the young asked if I would like to speak to someone about it, which I did, and ended up with Sang Dang who had sold me my first car I purchased there. I got the minivan it was a great experience. More

Terrible communication, uninformed staff I went in for a replacement key for our Mazda Tribute. I called on a Tuesday and came by the next day (Wednesday) for them to take a look at the key a I went in for a replacement key for our Mazda Tribute. I called on a Tuesday and came by the next day (Wednesday) for them to take a look at the key and the car - fine. Service staff said they had to order the key and remote entry fob, but that it would be ready for pick up the next day - fine. He said there was no need to make an appointment because programming the key took only a couple of minutes. Thursday I called before I drove out there, and the same service staff member had no recollection of our conversation, could not find the record of the order, and apologized, saying he would do it now and it would be ready the next day - annoying, but fine. Monday I went to pick it up and they did have it, but asked if I was going to wait while they cut the key and programmed it, which might take anywhere from just a few minutes to an hour, max. An hour?? What happened to a few minutes? I said I was on my lunch break from work and couldn't wait an hour, so would make an appointment for later in the week when I had more time. Thursday (now a full week after my initial call), I came in for the appointment. An hour later, not one person had checked in with me, updated me on the progress, or otherwise acknowledged that I was still sitting there. I went back to the service desk and asked how much longer it would be, and was told that they had no idea, they were having trouble with the fob and it might never work. At this point, I spoke with a manager and explained the long story and that I was frustrated that I was still sitting there an hour (and a week!) later with no idea of how much longer it might be or whether it might be done at all. I told her I was not able to wait any longer, and would not be coming back again for the same key, particularly after her service staff had told me it wasn't a big deal and wouldn't take long to do. She told me that the key (minus the fob), actually, was ready to go and that since I had requested it I was responsible for paying for it. I said I would not pay for just the key when it was not my full order, and I would not have come in for just a key. She finally did release my car without payment for the key, but not without acting as though I was being completely unreasonable and overreacting to the situation by refusing to wait any longer or come back yet again for the same purpose. We have never done business with this Mazda dealership before, and will never be back. More