Heritage Mazda of Bel Air

Recently purchased a CX-5. I am not very happy with my sales experience. I shopped on my own, not the best idea, but Heritage used fairly high pressure sales tactics. They did let me take the car out on m sales experience. I shopped on my own, not the best idea, but Heritage used fairly high pressure sales tactics. They did let me take the car out on my own for the afternoon. That was nice, but they more or less lied about the functions of the navigation system, while I know the dealership doesn't make the navigation, it really is pretty poor compared to the competition. This goes for the current 3, 6, and CX-5, probably the CX-9 as well. The navigation, while will get you to your destination, does not label surrounding roads and zooming in and out doesn't help. So if you want to say find your way out of a neighborhood to get to the main road, as a map, the GPS is useless. Traffic feature of Nav routinely disables itself, with a reset needed by pulling the SD card. The dealer has no fix for this. iPod USB interface is also horrible, takes 5 minutes to load up the songs every time you connect, start the car, or switch sources, then it will always reset to the first song! The other times that it does work, it may just play ear piercing static. The Heritage showroom is old and out of date, and while not integral to the car buy experience, it would be nice if it was modern looking. Also the only way to the service counter is through the showroom. Sneaky, I see what you did there. If you plan to get any work done under warranty, it is like pulling teeth to get a loaner and the shuttle only takes you 5 miles. So if you work in around Aberdeen, I totally suggest looking at the Mazda dealership in Aberdeen. Also Heritage only provides 1 oil change when you purchase the car. Most of the competition in the area provides oil changes for a longer period of time (they say lifetime, but I haven't investigated). Maybe it is Mazda, but the room to negotiate is pretty limited. They try to push you into financing, even if you don't need it, but don't offer any incentives or bonuses of financing. I know the dealership makes money when financing, so why not give back a little something to the customer? The most you will get on a current car is close to invoice. While that may not sound bad, do some comparison shopping as you will probably find competitors will have more discounts, dropping you below invoice, especially if you finance. The salespeople seem friendly enough, but if you go in, make sure you get an internet quote first and are comfortable with what you will be paying. Personally I will not be shopping at Heritage again and I am recommending to my colleagues, friend and family to also not shop at Heritage. More

I'm taking the time to write this review for both Ken Arment and John Holliday. I didn't end up purchasing a vehicle from their location but both of them went well out of their way to offer me excellent Arment and John Holliday. I didn't end up purchasing a vehicle from their location but both of them went well out of their way to offer me excellent customer service. Ken even offered to deliver my vehicle to a location of my choosing..wow talk about going the extra mile. Basically what I am saying is that if you choose to purchase a new vehicle from either of them, I have the utmost believe that they will treat you right. The fact that I am writing this review goes to show you how impressed I was with both of them. More

Wil Wells was very knowledgeable with the Mazda cars, was not pushy with his sales techniques and was truly a pleasure to work with. We will definitely return when we need another car and ask for him person not pushy with his sales techniques and was truly a pleasure to work with. We will definitely return when we need another car and ask for him personally and also recommend him to other family and friends. More

JUST WANT TO SAY THAT THE TRIP TO MILE ONE THIS WEEKEND 2/25/12 WAS GREAT. WE WERE ABLE TO WALK IN AN EXPLAIN WHAT WE WERE LOOKING FOR AND WHAT WE WERE ABLE TO AFFORD . OUR SALES PERSON WAS FRED. FRED HAD 2/25/12 WAS GREAT. WE WERE ABLE TO WALK IN AN EXPLAIN WHAT WE WERE LOOKING FOR AND WHAT WE WERE ABLE TO AFFORD . OUR SALES PERSON WAS FRED. FRED HAD HELPED US BEFORE , HE DID A GREAT JOB THEN AND A GREAT JOB NOW. FRED WAS UPFRONT WITH US AND HELPED US OUT ABOVE AND BEYOND CUSTOMER SATISFATION.I WILL REMEMBER THIS AND WILL SHARE WITH FREINDS AND FAMILY THAT IF INTRESTED IN BUYING A CAR SEND THEM TO FRED. THANKS FRED. FROM THE WADE FAMILY. More

We’ve purchased four Mazda’s from Heritage Mazda of Bel Air. We keep coming back because we enjoy driving a Mazda and Heritage Mazda’s customer service is the best. Everyone we came in contact with at th Air. We keep coming back because we enjoy driving a Mazda and Heritage Mazda’s customer service is the best. Everyone we came in contact with at the dealership was very knowledgeable and very personable. We’ve worked with two salesmen, Ken Arment and Wil Wells. Neither of them could have been any more helpful, courteous, or fun to deal with. Everyone, including the Business Managers Doug and Richard were a delight to work with. We would recommend Heritage Mazda of Bel Air to anyone who is looking for a fair and hassle free car buying experience. More