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Heritage Mazda of Bel Air - Service Center

Fallston, MD

4.9
141 Lifetime Reviews Review Dealership

141 Reviews of Heritage Mazda of Bel Air - Service Center

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February 23, 2021

"Michael was phenomenal with his service , very friendly..."

- Nzarsona1

Michael was phenomenal with his service , very friendly and professional at all times ! Very pleased ! Justin and Ryan were outstanding as well from the start.

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Recommend Dealer
Yes
January 25, 2021

"Michael was very thorough and went above and beyond to..."

- Ken

Michael was very thorough and went above and beyond to make sure I got the proper services for my CX-5. He was extremely helpful and friendly!

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Recommend Dealer
Yes
Employees Worked With
Jan 26, 2021 -

Heritage Mazda of Bel Air responded

Hi Ken, we're so glad that we were able to go above and beyond your expectations! Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Mazda Bel Air!

November 24, 2020

"Great and attentive service. Worked to ensure all of my..."

- GTHAMES

Great and attentive service. Worked to ensure all of my questions were answered. Responded timely and with care to my needs. Will be back. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Nov 25, 2020 -

Heritage Mazda of Bel Air responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2020

"Very professional and responsive. A bit more formal than..."

- Mike

Very professional and responsive. A bit more formal than I’m used to. Impersonal. But took excellent care of me. Had an unexpected defect but it was handled quickly.

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Recommend Dealer
Yes
Oct 14, 2020 -

Heritage Mazda of Bel Air responded

Hi Mike! We're so happy we were able to help you out!

October 05, 2020

"This dealership is amazing. The staff is great. Mr...."

- Smile1

This dealership is amazing. The staff is great. Mr. Avena is very professional, he knows how do to his job as does it well. Mazda Could not get a better person in service. He got me in and out in no time.If I could give him a raise I would. But I am not the boss. You also have a great salesman his name is Wil Wells He knows his work.

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Recommend Dealer
Yes
Employees Worked With
Oct 07, 2020 -

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

August 22, 2020

"Service was friendly, courteous, and quick. They were..."

- Benny

Service was friendly, courteous, and quick. They were able to schedule us quickly too. Will definitely get my service done here in the future for sure.

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Recommend Dealer
Yes
Employees Worked With
Aug 25, 2020 -

Heritage Mazda of Bel Air responded

Benny, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Bel Air so helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 21, 2020

"I had my Mazda 3 serviced today at Bel Air Mazda and..."

- Mary

I had my Mazda 3 serviced today at Bel Air Mazda and Michael at the service desk was the nicest guy!! He kept me informed of the status of my car and made sure I was ok while I waited. He really went above and beyond!! Thank you Michael!!

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Recommend Dealer
Yes
Employees Worked With
Aug 25, 2020 -

Heritage Mazda of Bel Air responded

Mary, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Bel Air so helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2020

"I had an issue again with latch on armrest. Couldn’t get..."

- gkenney3

I had an issue again with latch on armrest. Couldn’t get it back on. Called set up appointment and fixed it in five minutes! Thanks Shaun Melissa and Jim! You guys are awesome!

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Recommend Dealer
Yes
Employees Worked With
Jul 31, 2020 -

Heritage Mazda of Bel Air responded

Thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2020

"The dealership was great . Took me on time . Got me out..."

- Cknellinge

The dealership was great . Took me on time . Got me out as fast as they could . Clean and bright dealership . Price was right to . Thank you .

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Recommend Dealer
Yes
Employees Worked With
Jul 08, 2020 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your positive comments about Heritage Mazda Bel Air! We want all our customers to feel this way when leaving our dealership!

June 12, 2020

"Visited the dealership in March and received terrible..."

- Monie Love

Visited the dealership in March and received terrible service. I wrote a review on Google and Andrew Miller informed me to reach out to him via email or by phone. I did the former and never received a response from him and I sent that email on March 18th.

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Recommend Dealer
No
Employees Worked With
Other Employees : Andrew Miller
Jun 12, 2020 -

Heritage Mazda of Bel Air responded

Hi Monie. Thank you for taking the time to review Heritage Mazda Bel Air. We appreciate all our customers’ feedback and sincerely apologize for your less than positive experience. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our General Manager, Andrew Miller, would like to speak with you to address your concerns, but unfortunately has not received your email and has been unsuccessful in locating your contact information in our database. We take great pride in maintaining a high level of customer satisfaction and are very sorry for this inconvenience. Please reach out to Andrew again at andrewmiller@mileone.com or 410.698.0024 so that we can rectify our missteps and restore your faith in our dealership. Thank you for your time and we look forward to speaking with you soon.

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