Heritage Mazda of Bel Air

Excellent Salesmanship It was very nice experience in buying a Mazda with Dustin. He was courteous and professional. He did made my car buying experience in a whole new di It was very nice experience in buying a Mazda with Dustin. He was courteous and professional. He did made my car buying experience in a whole new dimension. Many thank you, Dustin. More

Love a Mazda!!! Went in to get a new car and ended up with 2!! We had a great experience working with Dustin and the whole team at Heritage Mazda. Went in to get a new car and ended up with 2!! We had a great experience working with Dustin and the whole team at Heritage Mazda. More

The friendliest staff and best customer service!!!!!!!!!!! We went to Heritage Mazda looking for a new vehicle. Now we did look at other dealers,and let me tell you there is no comparison !!! The other dealers We went to Heritage Mazda looking for a new vehicle. Now we did look at other dealers,and let me tell you there is no comparison !!! The other dealers salesmen were very pushy and did not listen to what we wanted,only what they wanted to sell! We met Dustin Goodman-the BEST salesmen in harford county! Dustin listened to my husband and I,what WE wanted in a vehicle. He turned us on to the cx5,I couldn't believe what I was missing( I drove a quest minivan till it dropped at 230,000). We test drove and were gonna think on it for a few days. Dustin didn't hound us at all. Well we got the Grand Touring cx5 2015,and I love it!!!!!! Awd is the absolutely best!!! I never thought I would have a salesman who I feel like family member.Any questions we had Dustin had the answers,he and Richard Blaine got us the best deal for our money! I also cannot believe the service department-Rick and Robert!!!! Let me just say I have never been treated so well at any other dealer! As soon as you drive into the service area...you are greeted with a smile and there is no waiting around,they get right to business!! Then they escort you to the waiting area offer you drinks and always check on you and update you frequently!! While I was waiting along comes Dustin and checks how things are going,how the family is,how I like the car and if there is anything he can do for me! I don't feel like I'm going to a car dealer-I'm going to see family!!!!! I cannot thank Dustin enough for what he has done for us,also Richard,Rick and Robert. Because of the best vehicle we got we don't need to go to the dealer often,but boy do I look forward to my oil changes!!!! Can't wait to see my friends-I bet you can't say that about other dealers!!!!! So if you are looking for a car,you need to go to Heritage Mazda in Belair. And let Dustin Goodman get you into the vehicle that best suits YOU!!!! Cause when you go to Heritage Mazda it is all about YOU!!!!! They are the BEST!!! When I'm ready for another car in the family guess where I'm going? And I can't forget the Mazda family discount ....my son has a Mazda speed 3! I'm proud to say I'm part of a wonderful family oriented,friendly,efficient dealer!!!! More

Bel Airs Most Wanted Salesman - DEVON Me and my wife were in the market looking to trade in our Mustang and get a new Car. I reached out to Bel Air Mazda and got a call back from Devon Gid Me and my wife were in the market looking to trade in our Mustang and get a new Car. I reached out to Bel Air Mazda and got a call back from Devon Giddings. Little did I know that this was the person that would make me feel at home with Mazda family. From the beginning you could tell the experience was going to be amazing. He was really nice, informative, knowledgeable, and eager to help. HE came in asking what were my reasons to buy, what I was interested in and how to accommodate us to our budget. We scheduled a visit and he was waiting for us at the door... You don't receive this treatment even at a luxury dealership (I know I own an Audi and this experience was by far the best I've had) Both me and my wife sat down to discuss what we had in mind, what car we would trade in and what perks we prefer. And he showed us all the options and even suggested what to get. It is important to say that the car we were looking for was for my Wife and different than other places he always talked and put his attention on what my wife was looking for and spoke to her with all the details. (Very different than other places we went too where they asked me the questions, talked to me about the features and ignored her completely). After the whole process we went on a test drive, gave us excellent background and we were sold! His professionalism really helped in the process. When I was going to trade in my mustang a different gentlemen gave us the numbers and I wasn't to pleased with the offer. Devon was so amazing he knew that I wasn't happy, but wasn't going to stop there. He made sure I got as close as possible to what I wanted and always made sure we came first. After that enough said we bought a new Mazda CX-5 Touring! We absolutely love this car and the experience we had! Mazda didn't sell us a car Devon and the Mazda Family did! To this day any questions we have I call Devon and he is willing to help at any time! HE answers very quickly and makes sure that we have the exact same experience and better every time we call. If you are looking for a car, Mazda is the next soon to be luxury brand! The experience on its own is worth it and always ask for Devon Giddings to get the family treatment and be prepared to leave feeling great about your new buy! Thanks Devon you were great! And Bel Air Mazda keep up the good work and standards!!! More

Some bumps in the road but overall a good experience There were some minor bumps in the road, but in general was quick and painless buying a new mazda 3. Devon took care of me and the dealer did not pre There were some minor bumps in the road, but in general was quick and painless buying a new mazda 3. Devon took care of me and the dealer did not pressure me on items like extended warranty which was greatly appreciated. More

The best car salesmen are here!!! Called about a car that was online without a price, and the salesmen Devon took my info, and called me back. I came to look at the car and it was wait Called about a car that was online without a price, and the salesmen Devon took my info, and called me back. I came to look at the car and it was waiting at the door for me. I fell in love with it. Had some bumps in the road but the whole team helped me with purchasing the car and explaining everything along the way! Everyone was so friendly and customer service was out of the world. More

One of my best experiences I walked into Heritage Mazda on a Friday, only to inquire about a used Honda Pilot I had seen on their site. I had few intentions to buy used, and NO I walked into Heritage Mazda on a Friday, only to inquire about a used Honda Pilot I had seen on their site. I had few intentions to buy used, and NO intentions to buy new. Dustin Goodman greeted us and explained that the Pilot had been sold, but could help us on our search for the perfect vehicle. I had been looking for a bigger vehicle since I was pregnant with my daughter (over a year) because I had been driving a two door car. He went over some of their used inventory and then I asked him if he could give me a striaght forward quote for a brand new 2015 Mazda 6; taxes tags and everything included. Within minutes he was back at the desk showing me a quote, with payments shown for each amount put down. When I told him I didn't think buying new was the best decision for me and that I wanted to just look at a used model, he put in for the used Mazda to be transferred from another dealership. We had an appointment for Monday. He was not pushy and very helpful. I had also walked in 30 minutes before closing, but he still spent the time giving us information until 30 minutes after closing, knowing that we were not buying anything. After thinking it over, the next day I walked in and decided I wanted to buy a new car. He quickly got everything ready, transferred the exact car, color, trim etc from a VA dealership. I bought a BRAND NEW 2015 Mazda 6 the Monday that I was SUPPOSED to just look at something used on their lot (out of curiosity). I can honestly say, had it not been for the way this dealer helped me just a few days prior, I would not have even considered buying a car, new or used, period! Everyone I encountered in the dealership had a great sense of humor, they were all very accomodating and were very knowledgable of their product. He even spent the time to call my insurance company and set my phone up. I couldn't of had a better experience. I am pleased with the price of the vehicle (after rebates and trade) and love the car so far. Thank you! More

First time buyer, some petty issues but the car is A+ I went in with information on a new Mazda 6 that I knew was in their inventory, but the prices on the website only pertain to those "who already own m I went in with information on a new Mazda 6 that I knew was in their inventory, but the prices on the website only pertain to those "who already own mazdas or are active duty military" (?) - pretty misleading. Closing took 3 hours - they didn't seem interested in negotiating, I got the car for whatever they were offering which was $3,000 more than what I was expecting. On pick up day, they were 7 hours late delivering the car with no explanation provided. But I just got a new Mazda, so it's really hard to complain about that. Needless to say, there was no hassle at all and a super low pressure sale- they made me feel like I was just "at the store buying something" and remembered my name when I came back in. Plus, when the car finally arrived they sat in it with me to answer all of my questions and did not rush. This car is awesome! More

Great first car buying experience! I had a wonderful experience at the Bel Air Heritage mazda! I found myself unexpectedly in the market for a new or CPO car, and came in to Heritage B I had a wonderful experience at the Bel Air Heritage mazda! I found myself unexpectedly in the market for a new or CPO car, and came in to Heritage Bel Air with a lot of questions. I first met with Dustin Goodman, who was very friendly and helpful in showing me their new/used selection. He took the time to explain the different options that were available to me and followed up with me for the next week - and helped with another test drive at a later date. I returned with my mother and met with Ken Arment. Ken was also extremely friendly and knowledgeable in their many options, and made me feel very comfortable during my test drive of a new Mazda 3. When I was on the fence for options/styles, he took the time to follow up with us with various buying options, including an out-of-state car that fit the bill for all of my "wants". Ken was very patient with my lengthy decision making, and was able to bring the car to the Bel Air Heritage location. The buying process went very smoothly, and I never felt any pressure from either salesman that I worked with. I felt very at ease with all of the friendly staff that I met with over the course of my 4 visits! I will definitely recommend this dealership to anyone searching for a new or used car. Thank you for the great experience and helping me find my awesome Mazda 3!!! More

Truly excellent experience on 2010 Mazda 3 purchase I was in the market for a used Mazda 3 Hatchback w/ manual transmission, and the available stock in the Washington DC area was pretty limited. These I was in the market for a used Mazda 3 Hatchback w/ manual transmission, and the available stock in the Washington DC area was pretty limited. These guys had a nice 2010 model that met my needs very well, and when I stopped by to take a look, they were absolutely professional in letting me climb over and under the car, as well as torture it on some twisty roads around the dealership. I walked away and thought about it, and after shopping further, came back and gave them a offer they accepted. The promised to fix two items to close the deal, and we completed the purchase deal in slightly over three hours - my fastest car purchase experience from a dealer in 20 years! I brought the car back two weeks later and they fixed the two items they owed immediately and I was on my way again. I can't say enough good things about these guys, this was absolutely the best car purchase experience I have ever had, and their professionalism and dedication to help me get what I wanted was outstanding. I would highly recommend them to anyone looking for a good used car. More