Heritage Mazda of Bel Air

When I arrived at Heritage Belair Mazda, I knew specifically what I wanted. I researched the Mazda 3 and test drove several vehicles at various dealerships before I walked through the Heritage sho specifically what I wanted. I researched the Mazda 3 and test drove several vehicles at various dealerships before I walked through the Heritage showroom door. I was greeted by Ahmed Hassan. I told him which vehicle I was interested in and if he could give me a price I was comfortable with, I would purchase the vehicle. A price point was agreed upon, and Ahmed made the sale happen. He went over the owner's manual with me and told me that the "quick reference guide" would become my best friend. Was he right! I use it all the time. He also came out to the vehicle and explained all of its many features. He even synchronized my phone for me. His friendly nature kept my buying experience from becoming a pressured sale. I was then escorted to the service department and scheduled for my first oil change. Next, on to the finance department, or so I thought. It took quite a while before I saw the finance officer. Even though he was extremely courteous, I felt this process was too lengthy. I know he had to explain the additional protection policies and options that I could purchase; however, I just wanted to sign the paperwork and take my new vehicle home. Overall, my experience at Heritage was great. I even received a call from Ahmed a few days later asking how I liked the vehicle and if I had any questions that he could answer. Great customer service! More

Friendly, courteous staff, outstanding salesman, overall staff professionalism, are just some of the many reasons I will recommend Heritage Mazda to all my friends and family. After a few bad experiences w staff professionalism, are just some of the many reasons I will recommend Heritage Mazda to all my friends and family. After a few bad experiences with other dealerships, I was about to give up on finding a better vehicle for myself and my family when I went to Heritage Mazda's website and saw a Mazda3. I called the dealership and received excellent service over the phone when asking about the vehicle. I went to Heritage Mazda that evening and the vehicle was there waiting for me. Fran Meyers was the salesman who helped me and he was wonderful. He helped keep me well within my budget, was very friendly and outgoing, and even treated my two boys to a soda and candy. I have found a dealership for life. I had a wonderful experience buying a used vehicle. I absolutely love my Mazda3. More

I found the car I was interested in on the internet; Ahmed responded to my internet request. He was knowledgeable, likable and efficient. I test drove it that evening; he was not available to go with Ahmed responded to my internet request. He was knowledgeable, likable and efficient. I test drove it that evening; he was not available to go with because he had other customers. Upon my return he gave me his undivided attention while we worked on some prices; James was also very helpful. I told him I needed to sleep on the deal. By 9:00 the next morning, Ahmed called. I asked for a bit more for my trade-in; he called back within minutes and the deal was done! He told me the car would be ready and waiting for me that evening; it was! Stephanie was delightful...very efficient and knowledgeable. The deal went through without a hitch at all. Years ago, I had been very very disappointed in Heritage Mazda in Bel Air and swore to myself that I would never go back. But Ahmed, Stephanie and James have certainly changed my mind; and I'm now the proud owner of a Mazda CX7! More

The overall experience would have been great except there was a long wait for financing. However, everything else was great. The sales person, William, and the manager, James, both worked very hard to get me was a long wait for financing. However, everything else was great. The sales person, William, and the manager, James, both worked very hard to get me the car I wanted at a price I liked. Financing person, Stephanie, was very friendly, easy to understand, and patient. The dealer had to stay open later than usual to get me in my car that same day and nobody seemed to mind. They were all great about it. The porter did a great job at cleaning my car. More

As a current Mazda owner, I went to the dealership looking to purchase another Mazda. Ahmed was very friendly and knowledgeable about the CX-9 I was looking to purchase. Even though we ran into a li looking to purchase another Mazda. Ahmed was very friendly and knowledgeable about the CX-9 I was looking to purchase. Even though we ran into a little snag with purchasing a new car, he was able to find me a great Pre-Owned vehicle at a great price! He even allowed me to take a car home so my family could help make the decision with me. Excellent customer service! Even the required paperwork was quick and painless. More

I recently bought a used truck from heritage mazda in bel air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck a week and the check engine light came on. Took in for service, had a speedy turn around but the issues was not fixed. brought it back one more time for the same issue, just to have to bring it back the following day. The thrid time i brought the truck in the the service department could not fix it and had to send it out to a local GMC dealership. Truck was in the shop for over a week with not one phone call on a update or even letting me know that they shipped my truck to another dealership. After truck was back at Heritage got a phone call saying they need me to drive it for a week then return the truck for a "check up". After that call i got another call saying my truck was "completely fix" and that I could pick it up at Heritage in Bel Air. Went that same day to Heritage to pick up truck and no one could find anything on my truck. They was no paper work on the services that took place with my truck or any invoices for any transactions that were made between Heritage and the local GMC dealership.No one seemed to know what was done to my truck beside that it was "FIX". So in a nut shell my over all review for MileONe Heritage Mazda is.....I will never go here for any of my automotive needs every again and I will make sure my friends and family never go there as well. More

Wil was friendly, an expert at his job and timely & efficient throughout the entire process. He made it easy and lots of fun. I will highly recommend Wil Wells and Heritage Mazda Bel Air to everyone I efficient throughout the entire process. He made it easy and lots of fun. I will highly recommend Wil Wells and Heritage Mazda Bel Air to everyone I know. thank you Wil, Misty :) More

I was immediately greeted by a friendly sales representative that addressed all of the questions and concerns I had about the car. He did not try to sell me anything that I did not need, and gave representative that addressed all of the questions and concerns I had about the car. He did not try to sell me anything that I did not need, and gave me a great deal on the car. Service was very friendly and helpful, and they immediately followed up with me the next day to see how I was doing with my car. Overall an excellent car buying experience. More

We were very pleased with the response from Ahmed and his staff. When we stated that a passed experience had left us unsure of any future purchases, he put us at ease right away. He listened to all of our n staff. When we stated that a passed experience had left us unsure of any future purchases, he put us at ease right away. He listened to all of our needs and was able to suggest a car that satisfied everything we were asking for. He was also very patient and kind which allowed us to make our decisions at ease and with no pressure. It was a very enjoyable experience! More

Fran Meyers and the rest of the staff at Heritage Mazda of Bel Air are the best in the business. Their service to me as a customer was excellent, and it was obvious that they truly cared about my experien of Bel Air are the best in the business. Their service to me as a customer was excellent, and it was obvious that they truly cared about my experience throughout the entire process of purchasing my new Mazda 3. Fran understood exactly how to treat a customer, and has earned Heritage Mazda of Bel Air a loyal customer. I highly recommend purchasing your next vehicle from this dealership! More